Jira

1) Scale agile planning beyond individual teams Jira enabled planning across epics, initiatives, and multiple teams, allowing leadership to understand progress, dependencies, and risks at the program and portfolio levels. 2) Strong visibility and transparency The platform provides a shared system of record for work, enabling consistent reporting, status tracking, and governance across IT, business, and external partners. 3) Flexible planning model adaptable to entre^rise realities Jira supports hybrid approaches (Agile, Scrum, Kanban, and waterfall-like milestones), which is critical for large entreprise programs where not all work fits a pure agile model 4) Ecosystem and extensibility Capabilities can be extended through Advanced Roadmap, plugins, automation, and integrations with Confluence, reporting tools, and financial trsacking solutions

Integrating with Bitbucket, Confluence and other first-party Atlassian products works really well.

Configurability was probably the starter. You really can make it do whatever you want, within reason. It was easy to section off particular teams to give them their own knowledge bases and wikis, and sub-sect the site. Ticketing would have worked well if we had just treated it as a standalone instead of attempting to integrate it into our already complex workflows. We also ended up using it as a vehicle for a work planning module that was fairly easy to set up and configure as well, and the project management side of our house really appreciated it.

1) Entreprise planning capabilities are not fully native out of the box Advanced portfolio planning, capacity forecasting, and cross-program dependency management often require add-ons (e.g. Advanced roadmap, Tempo) or custom configurations 2) Reporting and executive visibility require extra effort Leadership-level reporting is powerful but not turnkey. Consistent portfolio reporting usually depends on plugins, custom dashboards, or external BI tools 3) Governance relies heavily on discipline, not enforcement Jira's flexibility is a strength, but without strong governance (naming conventions, issue hierarchy, workflows, enterprise usage can quickly become inconsistent 4) Learning curve when scaling beyond team usage Jira is easy to adopt at team level, but scaling it to enterprise agile planning requires experienced configuration and process ownership

The UI changes recently have been kind of weird for our use case, the new description editor works pretty well, but it's still annoying to find and link other tickets. Perhaps this is because of the way we are using/abusing the system though. And sometimes it does not pull in MR details from our Gitlab repositories.

I feel like the interface can get a little cluttered at times, but I think that's due to a lot of the customization that was done. It can be particularly powerful, but if your process doesn't align with the way that Jira wants to work, it's easy to feel like you're forcing things instead of working naturally. Again, the third part is a very Spiderman moment. With great power comes... a ton of configuration. If you don't have a specific admin that's dedicated to configuring it, or someone with chops from doing it before, it's easy to really mess things up if you're just banging around in the configs.