Name: Kapture CX
Rating: 4.8 (93 reviews)

Overview

Product Information on Kapture CX

Updated 1st February 2024

What is Kapture CX?

Kapture CX is an advanced omnichannel customer support platform leveraging AI technology. It is tailored to enhance enterprise capabilities in delivering a streamlined customer experience. Deployed across 16+ countries and serving over 1000 customers, Kapture offers customizable solutions for various sectors such as BFSI, Retail, Travel, and more. The platform facilitates organizations in improving essential metrics to enhance contact center efficiency and cost-effectiveness by consolidating operations onto a unified platform.

Overall experience with Kapture CX

MANAGER, CUSTOMER SERVICE AND SUPPORT

<50M USD, Travel and Hospitality

FAVORABLE

“Evaluating User Experience: Product's Easy Access and Manual Email Entry”

5.0

Dec 8, 2025

Easy interaction with admins and drive through actual support.

Chief Operating Officer

3B - 10B USD, Retail

CRITICAL

“Customizable CRM with some scalability Challenges”

3.0

Dec 28, 2023

Kapture has been good at building and solving for custom use cases for our needs and has been doing an ok job on stability of systems. However, time to implement solutions and quality of initial deliverables has been an area of concern. Product stability and scalability have veen challenging.

About Company

Company Description

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Company Details

Company type

Private

Year Founded

2014

Head office location

Bangalore, India

Number of employees

201 - 500

Website

https://www.kapture.cx/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Kapture CX

Performance of Kapture CX Across Market Features

Kapture CX Likes & Dislikes

easy access

Customisation to requirements Good UX Pricing of the product

1. Adaptability: Kapture swiftly adapts to new requirements, ensuring our CRM stays aligned with evolving business needs. 2. Efficient Support: The support team's quick and effective responses enhance the reliability of the CRM. 3. User-Friendly Design: Kapture an intuitive interface on both the app and the web that streamlines operations for a positive user experience.

to add mail ids manually

Time to implement new requirements System Stability and observability

No major dislikes, but occasional complexities in customization.

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Peer Discussions

Kapture CX Reviews and Ratings

Recommended Gartner Insights

<50M USD

Travel and Hospitality

Review Source

Evaluating User Experience: Product's Easy Access and Manual Email Entry

1B-10B USD

Retail

Customizable CRM with some scalability Challenges

Program Manager

50M-1B USD

Healthcare and Biotech

Kapture: Responsive, user friendly CRM with minor customization considerations.

4.0

Dec 13, 2023

I gave Kapture 4 stars because it excels in responsiveness, support, user-friendly design, comprehensive training, and efficient CRM creation.

Associate Director- Customer Success -B2b Sales

A good to have product in right budget with all the necessary features

Dec 12, 2023

Kapture CRM has proven to be an invaluable asset to our business and revolutionized the way we manage customer relationships and streamlined the process. The user-friendly interface and the efficient contact management make them stand out from the outside competition when compared to the cost.