Overview
Product Information on Kapture CX
Updated 1st February 2024
What is Kapture CX?
Kapture CX Pricing
Kapture CX Product Images
Overall experience with Kapture CX
Human Resources Executive
50M - 250M USD, MiscellaneousFAVORABLE
“Kapture CX Strengthens Customer Success and Employee Coordination in Luxury Retail. ”
Kapture CX assists in tracking customer feedback ,resolving service concerns and identifying training opportunities for frontline employees.It also helps to monitor service response times and customer satisfaction trends , making it easier to recognize high performing teams
Chief Operating Officer
3B - 10B USD, RetailCRITICAL
“Customizable CRM with some scalability Challenges”
Kapture has been good at building and solving for custom use cases for our needs and has been doing an ok job on stability of systems. However, time to implement solutions and quality of initial deliverables has been an area of concern. Product stability and scalability have veen challenging.
About Company
Company Description
Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Company Details
Company type
Private
Year Founded
2014
Head office location
Bangalore, India
Number of employees
201 - 500
Website
Do You Manage Peer Insights at Kapture?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Top Kapture CX Alternatives
Peer Discussions
Kapture CX Reviews and Ratings
Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
- Human Resources Executive50M-1B USDMiscellaneousReview Source
Kapture CX Strengthens Customer Success and Employee Coordination in Luxury Retail.
Kapture CX assists in tracking customer feedback ,resolving service concerns and identifying training opportunities for frontline employees.It also helps to monitor service response times and customer satisfaction trends , making it easier to recognize high performing teams - MANAGER, CUSTOMER SERVICE AND SUPPORT<50M USDTravel and HospitalityReview Source
Evaluating User Experience: Product's Easy Access and Manual Email Entry
Easy interaction with admins and drive through actual support. - Chief Operating Officer1B-10B USDRetailReview Source
Customizable CRM with some scalability Challenges
Kapture has been good at building and solving for custom use cases for our needs and has been doing an ok job on stability of systems. However, time to implement solutions and quality of initial deliverables has been an area of concern. Product stability and scalability have veen challenging. - Program Manager50M-1B USDHealthcare and BiotechReview Source
Kapture: Responsive, user friendly CRM with minor customization considerations.
I gave Kapture 4 stars because it excels in responsiveness, support, user-friendly design, comprehensive training, and efficient CRM creation. - Associate Director- Customer Success -B2b Sales50M-1B USDTravel and HospitalityReview Source
A good to have product in right budget with all the necessary features
Kapture CRM has proven to be an invaluable asset to our business and revolutionized the way we manage customer relationships and streamlined the process. The user-friendly interface and the efficient contact management make them stand out from the outside competition when compared to the cost.
Showing Result 1-5 of 5
Recommended Gartner Insights
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
