Overview
Product Information on Kapture CX
What is Kapture CX?
Kapture CX Pricing
Kapture CX Product Images
Overall experience with Kapture CX
“Evaluating User Experience: Product's Easy Access and Manual Email Entry”
“Customizable CRM with some scalability Challenges”
Badges
CRM Customer Engagement Center
About Company
Company Description
Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Kapture CX
Performance of Kapture CX Across Market Features
Kapture CX Likes & Dislikes
easy access
Customisation to requirements Good UX Pricing of the product
1. Adaptability: Kapture swiftly adapts to new requirements, ensuring our CRM stays aligned with evolving business needs. 2. Efficient Support: The support team's quick and effective responses enhance the reliability of the CRM. 3. User-Friendly Design: Kapture an intuitive interface on both the app and the web that streamlines operations for a positive user experience.
to add mail ids manually
Time to implement new requirements System Stability and observability
No major dislikes, but occasional complexities in customization.
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Peer Discussions
Kapture CX Reviews and Ratings
- MANAGER, CUSTOMER SERVICE AND SUPPORT<50M USDTravel and HospitalityReview Source
Evaluating User Experience: Product's Easy Access and Manual Email Entry
Easy interaction with admins and drive through actual support. - Chief Operating Officer1B-10B USDRetailReview Source
Customizable CRM with some scalability Challenges
Kapture has been good at building and solving for custom use cases for our needs and has been doing an ok job on stability of systems. However, time to implement solutions and quality of initial deliverables has been an area of concern. Product stability and scalability have veen challenging. - Program Manager50M-1B USDHealthcare and BiotechReview Source
Kapture: Responsive, user friendly CRM with minor customization considerations.
I gave Kapture 4 stars because it excels in responsiveness, support, user-friendly design, comprehensive training, and efficient CRM creation. - Associate Director- Customer Success -B2b Sales50M-1B USDTravel and HospitalityReview Source
A good to have product in right budget with all the necessary features
Kapture CRM has proven to be an invaluable asset to our business and revolutionized the way we manage customer relationships and streamlined the process. The user-friendly interface and the efficient contact management make them stand out from the outside competition when compared to the cost.