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  3. Kapture CX
Logo of Kapture CX

Kapture CX

byKapture
in
4.8
Market Presence: CRM Customer Engagement Center, Customer Success Management Platforms

Overview

Product Information on Kapture CX

Updated 1st February 2024

What is Kapture CX?

Kapture CX is an advanced omnichannel customer support platform leveraging AI technology. It is tailored to enhance enterprise capabilities in delivering a streamlined customer experience. Deployed across 16+ countries and serving over 1000 customers, Kapture offers customizable solutions for various sectors such as BFSI, Retail, Travel, and more. The platform facilitates organizations in improving essential metrics to enhance contact center efficiency and cost-effectiveness by consolidating operations onto a unified platform.

Kapture CX Pricing

Kapture CX Product Images

Kapture Ticket Management
Kapture Ticket Management
Analytics dashboard
Analytics dashboard
Configurations
Configurations

Overall experience with Kapture CX

MANAGER, CUSTOMER SERVICE AND SUPPORT
<50M USD, Travel and Hospitality
FAVORABLE

“Evaluating User Experience: Product's Easy Access and Manual Email Entry”

5.0
Dec 8, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Quality Analyst
50M - 250M USD, Software
CRITICAL

“Kapture suitable for chat & Email”

3.0
Feb 27, 2024
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 31st January 2024

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2014
Head office location
Bangalore, India
Number of employees
201 - 500
Parent Company
Kapture CX
Website
https://www.kapture.cx/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Kapture CX Reviews and Ratings

4.8

(93 Ratings)

Rating Distribution

5 Star
81%
4 Star
14%
3 Star
5%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • MANAGER, CUSTOMER SERVICE AND SUPPORT
    <50M USD
    Travel and Hospitality
    Review Source

    Evaluating User Experience: Product's Easy Access and Manual Email Entry

    5.0
    Dec 8, 2025
    Easy interaction with admins and drive through actual support.
  • MANAGER, CUSTOMER SERVICE AND SUPPORT
    <50M USD
    Travel and Hospitality
    Review Source

    Evaluating User Experience: Product's Easy Access and Manual Email Entry

    5.0
    Dec 8, 2025
    Easy interaction with admins and drive through actual support.
  • Read All 93 Reviews

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Deciding Factors: Kapture CX Vs. Market Average
Performance of Kapture CX Across Market Features

Kapture CX Likes & Dislikes

Like

easy access

Like

easy access

Like

easy access

Dislike

overall it is a good CRM however sometimes due to technical glitch i observed that when client replied onthe chat a new chat ticket was getting created and assigned to the available agents in the queue. The issue was resolved immediately by the Kapure team however once in a while there is still an issue of messages getting disappeared from the screen for a couple of minutes ans would reappear later.

Dislike

overall it is a good CRM however sometimes due to technical glitch i observed that when client replied onthe chat a new chat ticket was getting created and assigned to the available agents in the queue. The issue was resolved immediately by the Kapure team however once in a while there is still an issue of messages getting disappeared from the screen for a couple of minutes ans would reappear later.

Dislike

overall it is a good CRM however sometimes due to technical glitch i observed that when client replied onthe chat a new chat ticket was getting created and assigned to the available agents in the queue. The issue was resolved immediately by the Kapure team however once in a while there is still an issue of messages getting disappeared from the screen for a couple of minutes ans would reappear later.

Reviewer Insights for: Kapture CX