Kapture CX Alternatives

Considering alternatives to Kapture CX? See what this market Kapture CX users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Kapture CX compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. ChurnZero Customer Success Platform

4.7

Our initial implementation was rough, but once this was identified, we received a new rep who is fantastic. While our use case isn't exactly ChurnZero's bread and butter, it did allow us to sufficiently automate many manual tasks, letting us focus our human capital on customer facing and complex issues.Read all insights and reviews for ChurnZero Customer Success Platform

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2. Custify

4.3

Their Customer Success Managers are insane. I am sometimes jealous of how they handle CS as we do. They are problem solvers. The platform itself is insane. This helped us scale our digital motion, which resulted in more revenue for closing. Even more than Sales & our retention rate is literally insane since we used it. The Playbook builder & calculated metrics are my favorite features. They allow me to go granular, something other tools often don't offer. They are super receptive to feedback and I see multiple times our feedback being incorporated multiple times. You're not just a number; you're a partner in their story, which I insanely appreciate. Also the lifecycles really gives you a great overview to where your customer is within their journey. It gives you some piece of mind to really get all of those numbers or questions answered within second. Read all insights and reviews for Custify

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3. Freshdesk Customer Success

4.3

Being a user of the product, my experience with Freshdesk has been good. It is easy to use and is simple to understand. The platform helps us stay organized and keep track of customer issues and follow ups without much effort. It is a solid tool for managing customer success with some scope for improvement. Read all insights and reviews for Freshdesk Customer Success

Where Kapture CX Scored Higher

Better evaluation and contracting

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4. Planhat Customer Success Platform

4.6

It was clear and easy to use. Sometimes I miss some features which other platforms have. Read all insights and reviews for Planhat Customer Success Platform

Where Kapture CX Scored Higher

Better evaluation and contracting

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5. Gainsight Customer Success

4

I use Gainsight every day and it's a great tool. The UI is excellent and it's a great way to see information on all of my customers in one central location. All of the information is pulled from Salesforce, so this tool doesn't always feel necessary. Read all insights and reviews for Gainsight Customer Success

Where Kapture CX Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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6. Velaris

4.3

Very well integrated with the many tools we rely on. Great onboarding experience with our dedicated CSM who was very involved and supportive. More than enough data and trackable metrics.Read all insights and reviews for Velaris

Where Kapture CX Scored Higher

Better evaluation and contracting

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7. Totango

4

I like to use Totango to organize my client accounts and manage them from one centralized place. The dashboard, segments and filter options make it easy to organise the accounts. Account information as well as contact information are all viewable on the account ID which make it easy and can be integrated with tools like Active Campaign, Looker 360 Dashboard. Read all insights and reviews for Totango

Where Kapture CX Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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8. ClientSuccess

By ClientSuccess

3.5

ClientSuccess provides expected CS functionality at a very economical price tag. However, it is missing some of the necessary features for an organization that is beyond the basics with their CS processes. Lack of multi-currency support, holistic health calculations, and limited support on their integrations platform requires data manipulation/integrations with outside tools to be effective.Read all insights and reviews for ClientSuccess

Where Kapture CX Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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