Overview
Product Information on ManageEngine ServiceDesk Plus
What is ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus Pricing
Overall experience with ManageEngine ServiceDesk Plus
“Asset Tracking And Easy Reporting Features Support IT Team Operations Effectively”
“Portal is good, Mobile app is lacking”
About Company
Company Description
As the enterprise IT management division of Zoho Corp., ManageEngine empowers you to take control of your IT, from your security, networks, and servers to your applications, service desk, Active Directory, desktops, and mobile devices.
Company Details
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A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: ManageEngine ServiceDesk Plus
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Performance of ManageEngine ServiceDesk Plus Across Market Features
ManageEngine ServiceDesk Plus Likes & Dislikes
Customizable workflows, asset tracking and easy reporting for IT teams
Web based Has a mobile app (but is problematic) Lots of customization possible
It automates ticket management for the IT help desk and the end user. It provides multiple ways through which we can generate the tickets like:- emails, websites or over the call as per the user need. It automatically converts the issue into a ticket, which is then assigned to the IT professionals based on their expertise and availability. It has an automated notification function that sends an auto-generated notification about the current status of their tickets. It helps in tracking your hardware and software assets on a centralized dashboard. With the help of its automated scanning tool it discovers all the assets within the organization and also provides the details in human readable format. It provides the tracking of IT and non IT assets with their license details over the console.
None
Mobile app is not reliable and buggy Workflow is not great Rarely has some weird glitch that's portal side that impacts functionality
It has a complex UI for freshers or beginners who have never worked on it, and need training before working on it. There are limitations in third party integrations. Some desktop functionalities may not be available in the mobile app which sometimes bring challenges for the user who are not using their system to raise the ticket.
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ManageEngine ServiceDesk Plus Reviews and Ratings
- IT Operations Specialist50M-1B USDTelecommunicationReview Source
Asset Tracking And Easy Reporting Features Support IT Team Operations Effectively
Efficient ITSM tool with streamlined ticketing and service management - Operation SpecialistGov't/PS/EdEducationReview Source
Decoding ITSM: The Backbone of Organized IT Operations
It is an ITSM tool that helps organizations to run their IT operations smoothly. It helps the IT team to detect and troubleshoot technical issues before they disrupt workflow or pose any security threat to your organization. It can be installed on-premises or in the cloud and organizations can also choose a hybrid model according to their requirements. It provides remote monitoring and management functions to streamline workflows. It can be deployed on both either on premises or cloud as per the use cases of the customer. - Technical Support Engineer<50M USDConsumer GoodsReview Source
Exploring Comprehensive Features of Manage Engine's ITSM Tool
Manage Engine Service Desk Plus is a comprehensive IT service management (ITSM) tool. It helps organizations manage their IT services and streamline operations. It helps organizations to enhance their productivity with the help of automation and ticket management features. It has the functionalities for managing the incidents, services, requests, assets, changes, and problems within the organization. Service Desk Plus helps IT teams to track, prioritize, and resolve user-reported incidents or issues that occur in the environment and the tickets raised by the user as per their priority. - SOLUTIONS MANAGER50M-1B USDIT ServicesReview Source
A good tool that has the potential to become great.
Overall a nice experience in setting up the tool, integration and customization. - SOC Engineer50M-1B USDIT ServicesReview Source
Enhancing Customer Satisfaction with Top-notch Support Services
It provides a comprehensive suite of features to streamline IT operations, enhance customer satisfaction, and improve overall service delivery.