ManageEngine ServiceDesk Plus Alternatives

4.5(165 Ratings)

Considering alternatives to ManageEngine ServiceDesk Plus? See what this market ManageEngine ServiceDesk Plus users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how ManageEngine ServiceDesk Plus compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. FlexNet Manager

4.2

We have had some account manager churn, but not excessive. Their technical support is responsive and accurate. Read all insights and reviews for FlexNet Manager

Where ManageEngine ServiceDesk Plus Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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2. Snow License Manager

4.4

stable system, easy to use, easy to implement, trustworthy an reliable data, good and understable reports Read all insights and reviews for Snow License Manager

Where ManageEngine ServiceDesk Plus Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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3. Certero for Enterprise SAM

4.8

We've been using Certero for a number of years now. it is a comprehensive tool providing useful insight to our asset deployments.Read all insights and reviews for Certero for Enterprise SAM

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4. Ivanti Neurons for ITAM

4.3

The product is stable and has good support. It was the most natural change from Cherwell. It has some pros and cons from Cherwell.Read all insights and reviews for Ivanti Neurons for ITAM

Where ManageEngine ServiceDesk Plus Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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5. USU SAM for Clients + Datacenter

By USU

4.5

SmartTrack is very flexible in regards of importing various different data sources and has a very strong software recognition, metric and compliance engine, while the Aspera Service Support is always intended to clarify upcoming topics as quickly as possible.Read all insights and reviews for USU SAM for Clients + Datacenter

Where ManageEngine ServiceDesk Plus Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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6. Lansweeper

4.3

The negotiation, contracting and inital setup and config went smooth. I would have appreciated a contact with a technology partner by LANSWeeper to assist with deeper configuration and setup.Read all insights and reviews for Lansweeper

Where ManageEngine ServiceDesk Plus Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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7. BMC Helix ITSM

4.1

product is helping improve on our service offerings over our prevs itsm too. The thing we starting to investigate more in automation so users can submit request and doesnt need IT staff to touch the request. We feel chat bot needs more work on to be useful but again that could be down to how we have it configured. Support community and bmc teams are always helpful and willing to find a solution to issues.Read all insights and reviews for BMC Helix ITSM

Where ManageEngine ServiceDesk Plus Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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8. ServiceNow Software Asset Management

4

I've had a very positive experience using ServiceNow Asset Management in an educational environment. It is intuitive and well-organized, making it easy to track software assets and licenses. Some advanced features take time to learn, but overall it is reliable and efficient. Read all insights and reviews for ServiceNow Software Asset Management

Where ManageEngine ServiceDesk Plus Scored Higher

Easier to integrate and deploy
Better evaluation and contracting

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