Mecoms Alternatives

First, an overall caveat that we are still implementing the solution and plan to go live in May of 2018, so my feedback is specific to implementation. Especially within the Utility GBU, we've been very, very happy with the support we've received from Oracle development. We've also had occasion to bring in what are referred to as "black belts" who have access to many areas of Oracle and that was a good experience, helping us work through some tough technical issues. When we need help outside of the Utility GBU the response is slower and requires more work on our part, but I wouldn't say more so than any other vendor I've had in the past. I also appreciate Oracle's use of customer groups to inform the product. We even had that product managers out for a couple of days during the project to provide feedback on functionality gaps and "wish list" items. We've been very happy with the feature completeness of the product and have very few customizations, which is evidence of a very mature product. CC&B, MDMS, SOM, SGG, DataRaker and OPower have been very good for us. ODM needs to add some features particularly around the device management lifecycle (Out of the box reporting for meter sampling, more structure around receiving stock), which I think will come with time. OUA has been challenging to implement and run, but really beats the alternative of creating a custom data warehouse.

Implementation was long and more complex that we had tought. But the product works fine and users are very happy with it.

Open is a company that provides comprehensive solutions and adds value across all its utility options, significantly contributing to ensuring the proper delivery of billing services for residential utilities. Additionally, through its commercial management, Open leverages the adoption of new trends and technologies that optimize and strengthen internal business operations. Similarly, through event management and internal process optimization, it makes high-level contributions that promote operational efficiency, service quality, and continuous improvement.

Engineering has been our main supplier for several years and we are very satisfied, even of the product Net@SIU

Itineris has proven to be a true partner in all aspects of the relationship. Recently we renewed our contract with Itineris until 2022 with likely extension until 2025 (+7 years). ALM en roadmap strategy is joint effort.

There is not much experience since the system is just 2+ months live. There is not much experience since the system is just 2+ months live

SAP is on of the largest tech companies in the world and their product maintains the quality to be the market leader.

Overall IT costs have been brought down with an increased revenue. mPower CIS is user friendly and easy to use.