Name: Mekari Qontak
Rating: 4.8 (58 reviews)

Overview

Product Information on Mekari Qontak

Updated 13th October 2025

What is Mekari Qontak?

Mekari Qontak is a software designed to support businesses in managing customer relationships, automating communication, and streamlining sales processes. The software offers features such as Omnichannel CRM, which consolidates messages from multiple channels, workflow automation for repetitive tasks, and real-time reporting to track sales performance and customer interactions. Mekari Qontak enables businesses to centralize data, manage leads, monitor customer communications, and improve operational efficiency by reducing manual workload. The software addresses business challenges related to fragmented communication, sales management inefficiencies, and the need for integrated customer engagement tools.

Overall experience with Mekari Qontak

Manager, Customer Service and Support

50M - 250M USD, Services (non-Government)

FAVORABLE

“A Realible and Unified Omnichannel Platform The Elevates Operational Efficiency and Customer Visibility”

5.0

Dec 4, 2025

Very positive overall experience with Mekari Qontak. The platform delivers reliable performance across chat, Whatsapp, and voice channels with smooth day to day operations. The shared workspace helps minimize context loss between teams, and the campaign analytics are clear and actionable. Deflection is fast yet natural, contributing to improved agent productivity and more predictable pipeline visibility for supervisors. On boarding was efficient, content governance is easy to maintain, and the feedback loop from Qontak is consistently responsive. Overall, a dependable solution with stable operations even during peak periods.

Crm/martech

250M - 500M USD, Transportation

CRITICAL

“Mekari Qontak Offers Localized CRM Solutions With User-Friendly Indonesian Interface”

3.0

Jan 7, 2026

Mekari Qontak is a chapest CRM & Omnichannel especially for Indonesian company as they are offer local rates (IDR), Our company use this for Dealer/Automotive Sales Team.

About Company

Company Description

Mekari is a software (SaaS) company that supports business and professional growth through digital transformation. With an integrated ecosystem of solutions for Human Resources, Finance, Accounting, Supply Chain, CRM, Customer Support, Tax, Digital Signature, and other business processes, Mekari has been trusted by over 35,000 companies in the region. We provide customizable systems to optimize smart operations, enhance efficiency, and faster decision-making, and drive sustainable growth.

Company Details

Company type

Public

Year Founded

2015

Head office location

Jakarta, Indonesia

Number of employees

501 - 1000

Annual Revenue

50M-250M USD

Website

https://mekari.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Mekari Qontak

Reviewer Insights for: Mekari Qontak

Deciding Factors: Mekari Qontak Vs. Market Average

Performance of Mekari Qontak Across Market Features

Mekari Qontak Likes & Dislikes

The omnichannel experience has been excellent. The platform successfully unifies interactions accross chat, Whatsapp, email and voice into a single, consistent workspace that reduces context switching and minimizes information gaps between teams. Routing feels seamless, and the continuity across channels significantly improves both agent efficiency and customer journey visbility. Supervisors gain clearer oversight of conversations in real time, making coaching and escalation decisions across channels help us understand performance trends with far better clarity. As a whole, the omnichannel capability has strengthened our operational flow and improved service quality end to end.

Localization (Indonesian) CX Support for Marketing, UI Friendly

Mekari Qontak's ease of customer communication is what I find most appealing. Having all chats and interactions in one location saves a lot of time and the automation tools enable quicker and more reliable responses. Its very user friendly and it greatly enhances how teams stay connected with clients.

No issue

Long pipeline/customize product request

What I dislike most about Mekari Qontak is that some of its features can feel a bit slow or unintuitive. Some customization options are limited and other features require additional steps to set up. Improving these areas would greatly make the overall experience much smoother.

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50M-1B USD

Services (non-Government)

Review Source

A Realible and Unified Omnichannel Platform The Elevates Operational Efficiency and Customer Visibility

MARKETING MANAGER

Software

Automated Messaging Tools Improve Response Tracking And Client Interaction Management

Nov 21, 2025

Overall I had a positive experience with Mekari Qontak. The platform performs an excellent job of centralising client contacts and it's very user friendly. Day to day communication is greatly facilitated byfeatures like automated tools which help in messaging, chat integration and CRM tools. This is particularly useful for tracking discussions and improving response.

Associate

Consumer Goods

Product Praised For Helpful Team, UI Design And Service Beyond CRM Scope

Dec 14, 2025

Overall from demonstration till implementation the vendor helped us well. The UI/UX very friendly, and for CRM tool I think it's good.

IT Manager

<50M USD

Manufacturing

Sales Management Features Enhance Oversight, But Support Response Times Remain Slow

4.0

May 11, 2026

I think overall it is good, but this software is specific for sales. We use this software to increase sales for customers, we use this software for B2B and retail companies. The Deals menu is really good for sales, the head of department can oversee the team.

IT ASSOCIATE

Even with several steps involved, the analytics and reports are easy to follow, deliver great insights, and are highly beneficial.

Dec 8, 2025

Outstanding overall, especially the shared workspace reduces context loss and improves cross-team coordination.