Overview
Product Information on Mekari Qontak
What is Mekari Qontak?
Mekari Qontak Pricing
Overall experience with Mekari Qontak
“A Realible and Unified Omnichannel Platform The Elevates Operational Efficiency and Customer Visibility”
“Mekari Qontak Offers Localized CRM Solutions With User-Friendly Indonesian Interface”
About Company
Company Description
Mekari is a software (SaaS) company that supports business and professional growth through digital transformation. With an integrated ecosystem of solutions for Human Resources, Finance, Accounting, Supply Chain, CRM, Customer Support, Tax, Digital Signature, and other business processes, Mekari has been trusted by over 35,000 companies in the region. We provide customizable systems to optimize smart operations, enhance efficiency, and faster decision-making, and drive sustainable growth.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Mekari Qontak
Reviewer Insights for: Mekari Qontak
Deciding Factors: Mekari Qontak Vs. Market Average
Performance of Mekari Qontak Across Market Features
Mekari Qontak Likes & Dislikes
The omnichannel experience has been excellent. The platform successfully unifies interactions accross chat, Whatsapp, email and voice into a single, consistent workspace that reduces context switching and minimizes information gaps between teams. Routing feels seamless, and the continuity across channels significantly improves both agent efficiency and customer journey visbility. Supervisors gain clearer oversight of conversations in real time, making coaching and escalation decisions across channels help us understand performance trends with far better clarity. As a whole, the omnichannel capability has strengthened our operational flow and improved service quality end to end.
Localization (Indonesian) CX Support for Marketing, UI Friendly
The automation feature in Mekari Qontak really helps make our sales and marketing work run smoother
No issue
Long pipeline/customize product request
Overall, the feature works well, but i think there's still room to make it even more intuitive. Once that part is improved, it could really enhance the overall experinece
Top Mekari Qontak Alternatives
Peer Discussions
Mekari Qontak Reviews and Ratings
- Manager, Customer Service and Support50M-1B USDServices (non-Government)Review Source
A Realible and Unified Omnichannel Platform The Elevates Operational Efficiency and Customer Visibility
Very positive overall experience with Mekari Qontak. The platform delivers reliable performance across chat, Whatsapp, and voice channels with smooth day to day operations. The shared workspace helps minimize context loss between teams, and the campaign analytics are clear and actionable. Deflection is fast yet natural, contributing to improved agent productivity and more predictable pipeline visibility for supervisors. On boarding was efficient, content governance is easy to maintain, and the feedback loop from Qontak is consistently responsive. Overall, a dependable solution with stable operations even during peak periods. - Associate50M-1B USDBankingReview Source
Automation Features Streamline Sales and Marketing Processes in Mekari Qontak Platform
Ever since we started using Mekari Qontak, it's been so much easier to handle customer needs even when we're on the move. Being able to access everything from our phones really helps us stay responsive and keep our service quality steady wherever we are - Prinicipal<50M USDBankingReview Source
All-in-One Platform Streamlines Interaction Yet Faces Occasional Data Processing Lag
Qontak brings all our customer interactions together across platforms, so everything feels more connected and profesional. it's definitely improved how customers see and engage with our company or brand - SOCIAL MEDIA MANAGER<50M USDTelecommunicationReview Source
Automated Lead Management and Fast Replies Enhance Pipeline.
Seamless omnichannel integration. The customer support team in Indonesia is responsive and understands local compliance. - MARKETING MANAGER50M-1B USDSoftwareReview Source
Automated Messaging Tools Improve Response Tracking And Client Interaction Management
Overall I had a positive experience with Mekari Qontak. The platform performs an excellent job of centralising client contacts and it's very user friendly. Day to day communication is greatly facilitated byfeatures like automated tools which help in messaging, chat integration and CRM tools. This is particularly useful for tracking discussions and improving response.