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  1. Home
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  3. Microsoft Dynamics 365 Sales
Logo of Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales

byMicrosoft
in
4.4
Market Presence: Sales Force Automation Platforms (Transitioning to CRM Sales Platforms), Revenue Action Orchestration

Overview

Product Information on Microsoft Dynamics 365 Sales

Updated 13th October 2025

What is Microsoft Dynamics 365 Sales?

Microsoft Dynamics 365 Sales is a software designed to support sales organizations in managing customer relationships, streamlining sales processes, and increasing productivity. The software provides tools for tracking leads, opportunities, and accounts, facilitating collaboration among team members, and automating routine tasks. Users can access analytics and reporting features to gain insights into sales performance and pipeline management. Integration with other business applications enables teams to unify data and workflows across different departments. By offering customizable solutions for sales forecasting and activity tracking, the software aims to address challenges related to sales engagement, data management, and revenue growth.

Microsoft Dynamics 365 Sales Pricing

Microsoft Dynamics 365 Sales software uses a subscription-based pricing model, offering various plans billed per user, per month. The structure allows users to choose from different tiers with features scaling according to the selected plan. Additional modules, add-ons, and usage-based capabilities are available for purchase depending on the needs and number of users.

Overall experience with Microsoft Dynamics 365 Sales

Director of Operations
3B - 10B USD, Services (non-Government)
FAVORABLE

“Flexibility and Integration Stand Out but Require Ongoing Configuration and Support”

4.0
Mar 30, 2026
Great experience with Microsoft. Because we're a frontier company, we always have very engaged contacts within Microsoft to support us and to help navigate us through the product and capabilities. Early days with our deployment of the tool but it's provided parts of the business with tooling they've never had before so is opening up lots of areas of potential.
SALES MANAGER
3B - 10B USD, Software
CRITICAL

“Robust Platform Offers Insights but Faces Challenges with Steep Learning Curve”

3.0
Dec 24, 2025
While the product is robust, it has a steep learning curve and can be cumbersome to use sometimes

About Company

Company Description

Updated 11th August 2023

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

Company Details

Updated 25th March 2024
Company type
Public
Year Founded
1975
Head office location
Redmond, Washington, United States
Number of employees
10000+
Annual Revenue
30B+ USD
Website
https://microsoft.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Microsoft Dynamics 365 Sales Reviews and Ratings

Showing data for 563 ratings and reviews for Sales Force Automation Platforms (Transitioning to CRM Sales Platforms) market. View all 615 ratings and reviews across markets for a complete picture.

4.4

(563 Ratings)

Rating Distribution

5 Star
36%
4 Star
50%
3 Star
11%
2 Star
1%
1 Star
1%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.2

Integration & Deployment

4.2

Service & Support

4.1

Product Capabilities

4.3

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Director of Operations
    1B-10B USD
    Services (non-Government)
    Review Source

    Flexibility and Integration Stand Out but Require Ongoing Configuration and Support

    4.0
    Mar 30, 2026
    Great experience with Microsoft. Because we're a frontier company, we always have very engaged contacts within Microsoft to support us and to help navigate us through the product and capabilities. Early days with our deployment of the tool but it's provided parts of the business with tooling they've never had before so is opening up lots of areas of potential.
  • Director, It Security And Risk Managemen
    50M-1B USD
    Services (non-Government)
    Review Source

    A structured sales implementation with Dynamics 365 facilitates management and tracking

    5.0
    Feb 1, 2026
    My experience using Microsoft Dynamics 365 in the sales module has been very positive. This platform allows for a highly structured and organized management of the entire sales cycle within the organization. It greatly assists us with its management indicators, which are very clear and intuitive, making it easy to track opportunities and customers. Furthermore, its full integration with the entire Microsoft platform facilitates rapid and comprehensive use.
    Automated Translation from Spanish
  • Business Development Associate
    50M-1B USD
    Finance (non-banking)
    Review Source

    Centralized Sales Pipeline Streamlines Daily Customer Interaction and Data Management

    5.0
    Feb 4, 2026
    I’ve been using Microsoft Dynamics 365 Sales to keep track of customer interactions and the sales pipeline. What stands out the most is how all of our accounts, leads, and activity history live in one place, which makes it easier to follow up and plan next steps. I tap into it regularly, and it feels like part of the normal rhythm of working with customers rather than something separate.
  • IT Manager
    50M-1B USD
    Services (non-Government)
    Review Source

    Integration with Office 365 Is smooth but D365 Finance and Supply Chain connections remain challenging

    5.0
    Mar 6, 2026
    It's easy to use and customize, and it integrates well with Office 365 and other Microsoft tools.
  • Career Advisor
    50M-1B USD
    Energy and Utilities
    Review Source

    Sales Managers Benefit From Streamlined Lead Logging and Strong Customer Engagement

    4.0
    Apr 22, 2026
    MSD Dynamics Sales easily integrates with Microsoft eco-system Outlook, One Drive, Word, Excel and Teams. It has been an outstanding experience overall.
...
Showing Result 1-5 of 612

Recommended Gartner Insights

  • Critical Capabilities for Sales Force Automation Platforms (Transitioning to CRM Sales Platforms)
  • Magic Quadrant for Sales Force Automation Platforms (Transitioning to CRM Sales Platforms)
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User Sentiment About Microsoft Dynamics 365 Sales
Reviewer Insights for: Microsoft Dynamics 365 Sales
Deciding Factors: Microsoft Dynamics 365 Sales Vs. Market Average
Performance of Microsoft Dynamics 365 Sales Across Market Features

Microsoft Dynamics 365 Sales Likes & Dislikes

Like

1 - Flexibility - D365 Sales is flexible which means we can adapt its use for our specific use case. 2 - Compatibility with existing M365 suite of tooling 3 - Ease of use

Like

Great insights and dashboards

Like

Its management capabilities and integration with sales pipelines, including opportunity tracking and closing deals, along with native integration with Microsoft 365, Outlook, and Teams, facilitate daily work with the sales team.

Automated Translation from Spanish
Dislike

1 - Flexibility - a pro and a con - because it's so flexible it often feels like there are no ready to go, out of the box capabilities - everything seems to need some level of configuration. 2 - Instability - we've had instances where our Power Automate flows stop working or other functionality has been impacted by updates. 3 - Sales Outreach Tools - some of the sales outreach tools e.g. quick campaigns can feel a little cumbersome for users and not always straight forward to use.

Dislike

Cumbersome data upload and updating process

Dislike

The initial implementation of the platform and training for the entire sales team were necessary, as they were not very familiar with working in a highly structured CRM. We also required support from the vendor for some very advanced customizations and their configurations.

Automated Translation from Spanish