Microsoft Dynamics 365 Sales

byMicrosoft
in
4.4
Market Presence: Sales Force Automation PlatformsSales Engagement Applications (Transitioning to Revenue Action Orchestration)

Overview

Product Information on Microsoft Dynamics 365 Sales

Updated 13th October 2025

What is Microsoft Dynamics 365 Sales?

Microsoft Dynamics 365 Sales is a software designed to support sales organizations in managing customer relationships, streamlining sales processes, and increasing productivity. The software provides tools for tracking leads, opportunities, and accounts, facilitating collaboration among team members, and automating routine tasks. Users can access analytics and reporting features to gain insights into sales performance and pipeline management. Integration with other business applications enables teams to unify data and workflows across different departments. By offering customizable solutions for sales forecasting and activity tracking, the software aims to address challenges related to sales engagement, data management, and revenue growth.

Overall experience with Microsoft Dynamics 365 Sales

Tender Office Manager
500M - 1B USD, Services (non-Government)
FAVORABLE

Centralized Customer Data and Automation Features Streamline Sales Activities

5.0
Jul 9, 2025
I have experienced the absolute benefits of Microsoft Dynamics 365 Sales. The app has been resourceful in enhancing the visibility of our customers and managing the sales pipeline. The smooth integration with software such as Teams and Outlook assists our sales reps to schedule follow ups, track sales and collaborate on deals without losing a sales opportunity. Microsoft Dynamics 365 Sales has a Power Automate feature that improves accountability and sales processes.
VICE PRESIDENT COMMERICAL IT
1B - 3B USD, Transportation
CRITICAL

Overcoming Configuration Challenges for Enhanced Business Solutions

3.0
Dec 23, 2024
Product meets business needs; challenges with configuration of product to meet our company needs

About Company

Company Description

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

Company Details

Company type
Public
Year Founded
1975
Head office location
Redmond, Washington, United States
Number of employees
10000+
Annual Revenue
30B+ USD

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Microsoft Dynamics 365 Sales
Reviewer Insights for: Microsoft Dynamics 365 Sales
Deciding Factors: Microsoft Dynamics 365 Sales Vs. Market Average
Performance of Microsoft Dynamics 365 Sales Across Market Features

Microsoft Dynamics 365 Sales Likes & Dislikes

Top Microsoft Dynamics 365 Sales Alternatives

4.5
(1901 Ratings)
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4.4
(544 Ratings)

Peer Discussions

Microsoft Dynamics 365 Sales Reviews and Ratings

Showing data for 545 ratings and reviews for Sales Force Automation Platforms market. View all 586 ratings and reviews across markets for a complete picture.

4.4

(545 Ratings)

Rating Distribution

5 Star
36%
4 Star
51%
3 Star
11%
2 Star
1%
1 Star
1%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.2

Integration & Deployment

4.2

Service & Support

4.1

Product Capabilities

4.3

Last 12 Months
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  • Tender Office Manager
    50M-1B USD
    Services (non-Government)
    Review Source

    Centralized Customer Data and Automation Features Streamline Sales Activities

    5.0
    Jul 9, 2025
    I have experienced the absolute benefits of Microsoft Dynamics 365 Sales. The app has been resourceful in enhancing the visibility of our customers and managing the sales pipeline. The smooth integration with software such as Teams and Outlook assists our sales reps to schedule follow ups, track sales and collaborate on deals without losing a sales opportunity. Microsoft Dynamics 365 Sales has a Power Automate feature that improves accountability and sales processes.
  • Marketing Coordinator
    Gov't/PS/Ed
    Education
    Review Source

    Comprehensive Dashboard Features Meet Steep Learning Curve and Tedious Task Processes

    4.0
    Jul 21, 2025
    I find its dashboard very helpful, it provides a deep report through graphs and charts which are clear and easy to understand and it gives me reminders which keeps me stay focus on the available opportunity but it requires a lot of time to learn sometimes it requires a proper training.
  • Business Support Manager
    50M-1B USD
    IT Services
    Review Source

    Real Time Sales analytics and Strong Integrations Define Microsoft Dynamics 365 Sales

    5.0
    Jun 30, 2025
    My overall experience with Microsoft Dynamics 365 Sales has been brilliant and efficient. The application is robust in tracking all of our sales, managing client relationships and tracking opportunities. Microsoft Dynamics 365 Sales seamlessly integrates with Microsoft Tools, making the sales environment easier.
  • SENIOR SYSTEMS ANALYST
    <50M USD
    IT Services
    Review Source

    Integration With Outlook And Teams Simplifies Customer Interaction Tracking

    5.0
    Oct 9, 2025
    Microsoft D365 sales is a powerful, customizable CRM platform that can streamline sales processes.
  • IT Security & Risk Management Associate
    50M-1B USD
    Manufacturing
    Review Source

    Office365 Suite Connection Praised While Slow System Response Draws Concern

    4.0
    Jun 30, 2025
    Great product but the windows are not very responsive and sometimes they lag a bit.
...
Showing Result 1-5 of 587

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