Case management solutions Alternatives

BPM-Platform-Based Case Management Frameworks

Considering alternatives to Case management solutions? See what this market Case management solutions users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Case management solutions compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Pega Platform

4.6

I was recently introduced to Pega systems and since then the world has changed. Power CDH systems with AI capabilities make it a game changer and provide cutting edge in your field of business. I hardly have to code to make this works and it is easy to integrate, fetch data, process and take actions seamlessly Read all insights and reviews for Pega Platform

Where Case management solutions Scored Higher

Easier to integrate and deploy

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2. Hyland OnBase

3.1

The product itself is fine, but being a cloud customer and getting assistance to fix issues is like pulling teeth with a monkey wrench. Read all insights and reviews for Hyland OnBase

Where Case management solutions Scored Higher

Easier to integrate and deploy

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3. Lecom Platform

4.3

Plataforma excelente para controle e visualização dos chamados, principalmente para a parte gerencial aonde possui informações de tempos de atraso.Read all insights and reviews for Lecom Platform

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4. IBM Content Navigator

By IBM

4

My experience is generally good, but a month ago, we have had several problems with errors with the platform. errors in publishing documents Read all insights and reviews for IBM Content Navigator

Where Case management solutions Scored Higher

Easier to integrate and deploy

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5. Appian BPM Suite with Case Management Framework

4.5

I have had great experience, implementing and innovating with the tools available. Read all insights and reviews for Appian BPM Suite with Case Management Framework

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6. Customer Process Manager framework (Legacy)

4.5

Pega application is very handy tool built on Java code behind the screen. The application provide tons of customer related rules including but not limited to healthcare and financial enterprises. Read all insights and reviews for Customer Process Manager framework (Legacy)

Where Case management solutions Scored Higher

Easier to integrate and deploy

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7. Intalio Process Management Software

4.2

Some products are good, in terms of supports and solving bugs I would say they are average the resolution time they take for the fixes is that they take a long time. If you ask me the support, the deliverable time is not so perfect. They have a lot to improve with how to support customers and keep up with the time they promise to provide a fix or a resolution. Read all insights and reviews for Intalio Process Management Software

Where Case management solutions Scored Higher

Better at service and support
Easier to integrate and deploy

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8. Newgen iBPS Low Code Process Automation Platform

3.9

Strong technical team. Diversity of competencies demonstrated during the sale and delivery process. Caution may be strength of support team in non-primary markets where delivery or support depends on local partners. Read all insights and reviews for Newgen iBPS Low Code Process Automation Platform

Where Case management solutions Scored Higher

Easier to integrate and deploy

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