Name: Case management solutions
Rating: 4 (5 reviews)

Overview

Product Information on Case management solutions

Updated 13th October 2025

What is Case management solutions?

Case management solutions from Microsoft is a software designed to assist organizations in managing and tracking cases, incidents, or service requests from initiation to resolution. The software enables users to collect and organize information related to each case, assign tasks, monitor progress, and maintain communication among stakeholders. It offers features such as workflow automation, document management, reporting, and analytics to support the documentation and resolution process. The software is intended to improve efficiency, facilitate compliance with organizational policies, and provide visibility into case progress, thereby addressing challenges related to coordination, documentation, and timely resolution of business cases or service issues.

Overall experience with Case management solutions

Sr. Director, Global Integrated Supply Chain

3B - 10B USD, IT Services

FAVORABLE

“Implementation takes tight project management execution”

4.0

Jun 6, 2017

Large organization at MircoSoft, hard to find appropriate parties to work with in some cases.

CIO

Gov't/PS/ED <5,000 Employees, Government

CRITICAL

“challenging”

3.0

Oct 17, 2016

Needs Assessment

About Company

Company Description

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

Company Details

Company type

Public

Year Founded

1975

Head office location

Redmond, Washington, United States

Number of employees

10000+

Annual Revenue

30B+ USD

Website

https://microsoft.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Case management solutions

Performance of Case management solutions Across Market Features

Peer Discussions

Case management solutions Reviews and Ratings

4.0

(5 Ratings)

Rating Distribution

5 Star: 20%
4 Star: 60%
3 Star: 20%
2 Star: 0%
1 Star: 0%

Customer Experience

Evaluation & Contracting

3.8

Integration & Deployment

4.3

Service & Support

3.8

Product Capabilities

4.2

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Last 12 Months

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Reviewer Type

Reviewer's Company Size

Reviewer's Industry

Reviewer's Region

Reviewer's Job Function

Sr. Director, Global Integrated Supply Chain
1B-10B USD
IT Services
Review Source
Implementation takes tight project management execution
4.0
Jun 6, 2017
Large organization at MircoSoft, hard to find appropriate parties to work with in some cases.
Senior Analyst
Gov't/PS/Ed
Government
Review Source
Microsoft Case Management System adapts to a variety of case management domains
4.0
Mar 7, 2017
Easy to use
Deputy Assistant Director for Information
50M-1B USD
Government
Review Source
Microsoft Case Management for a Federal/DoD Entity
5.0
Oct 16, 2016
Microsoft was selected to support development of our case management system due to their experience in the field, existing platforms (CRM), and availability of both Microsoft and third-party IT personnel to provide long-term support for the system. Microsoft introduced us to new ways of supporting our customers and the requirements collection process; this was done through development "sprints" where the solution was developed and provided along the way so that course correction could be taken to ensure the correct end product. Additionally, rather than just focusing on the original set of requirements, information was collected through "user stories" that allowed our customers and stakeholders to explain not just the what, but the how regarding their business process, workflows, and expected results. This enabled Microsoft to provide recommendations that not only met the technical requirements, but facilitated improvements to business processes rather than automating bad processes.
CIO
Gov't/PS/Ed
Government
Review Source
challenging
3.0
Oct 17, 2016
Needs Assessment
vp
10B+ USD
Banking
great team and product.
4.0
Jul 14, 2016
Was a great team to work with and seamless testing.

Showing Result 1-5 of 5

Recommended Gartner Insights

Case management solutions Reviews and Ratings

4.0

(5 Ratings)

Rating Distribution

5 Star: 20%
4 Star: 60%
3 Star: 20%
2 Star: 0%
1 Star: 0%

Customer Experience

Evaluation & Contracting

3.8

Integration & Deployment

4.3

Service & Support

3.8

Product Capabilities

4.2

Filter Reviews

Sort By:

Most helpful

Last 12 Months

Star Rating

Reviewer Type

Reviewer's Company Size

Reviewer's Industry

Reviewer's Region

Reviewer's Job Function

Sr. Director, Global Integrated Supply Chain
1B-10B USD
IT Services
Review Source
Implementation takes tight project management execution
4.0
Jun 6, 2017
Large organization at MircoSoft, hard to find appropriate parties to work with in some cases.
Senior Analyst
Gov't/PS/Ed
Government
Review Source
Microsoft Case Management System adapts to a variety of case management domains
4.0
Mar 7, 2017
Easy to use
Deputy Assistant Director for Information
50M-1B USD
Government
Review Source
Microsoft Case Management for a Federal/DoD Entity
5.0
Oct 16, 2016
Microsoft was selected to support development of our case management system due to their experience in the field, existing platforms (CRM), and availability of both Microsoft and third-party IT personnel to provide long-term support for the system. Microsoft introduced us to new ways of supporting our customers and the requirements collection process; this was done through development "sprints" where the solution was developed and provided along the way so that course correction could be taken to ensure the correct end product. Additionally, rather than just focusing on the original set of requirements, information was collected through "user stories" that allowed our customers and stakeholders to explain not just the what, but the how regarding their business process, workflows, and expected results. This enabled Microsoft to provide recommendations that not only met the technical requirements, but facilitated improvements to business processes rather than automating bad processes.
CIO
Gov't/PS/Ed
Government
Review Source
challenging
3.0
Oct 17, 2016
Needs Assessment
vp
10B+ USD
Banking
great team and product.
4.0
Jul 14, 2016
Was a great team to work with and seamless testing.

Showing Result 1-5 of 5

Overview

Product Information on Case management solutions

What is Case management solutions?

Case management solutions Pricing

Overall experience with Case management solutions

“Implementation takes tight project management execution”

“challenging”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Case management solutions

Performance of Case management solutions Across Market Features

Top Case management solutions Alternatives

Peer Discussions

Case management solutions Reviews and Ratings

4.0

(5 Ratings)

Rating Distribution

Customer Experience

Product Capabilities

Implementation takes tight project management execution

Microsoft Case Management System adapts to a variety of case management domains

Microsoft Case Management for a Federal/DoD Entity

challenging

great team and product.

Recommended Gartner Insights

About Company

Company Description

Company Details

Performance of Case management solutions Across Market Features

Case management solutions Reviews and Ratings

4.0

(5 Ratings)

Rating Distribution

Customer Experience

Product Capabilities

Implementation takes tight project management execution

Microsoft Case Management System adapts to a variety of case management domains

Microsoft Case Management for a Federal/DoD Entity

challenging

great team and product.

Recommended Gartner Insights

Top Case management solutions Alternatives

Reviewer Insights for: Case management solutions

1. Pega Platform

2. Hyland OnBase

3. Lecom Platform