Overview
Product Information on Case management solutions
Updated 13th October 2025
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Overall experience with Case management solutions
Sr. Director, Global Integrated Supply Chain
3B - 10B USD, IT ServicesFAVORABLE
“Implementation takes tight project management execution”
Large organization at MircoSoft, hard to find appropriate parties to work with in some cases.
CIO
Gov't/PS/ED <5,000 Employees, GovernmentCRITICAL
“challenging”
Needs Assessment
About Company
Company Description
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.
Company Details
Company type
Public
Year Founded
1975
Head office location
Redmond, Washington, United States
Number of employees
10000+
Annual Revenue
30B+ USD
Website
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Performance of Case management solutions Across Market Features
Case management solutions Likes & Dislikes
does most of what we want
The product is easy to use, can be customized, and integrates well with other Microsoft and non-Microsoft products.
We were extremely satisfied with getting a case management system that met our requirements with initial operating capability in 6 months, rather than years as you would normally expect from a federal/DoD project.
on going support
NA
N/A. The product and services were as stated above, top notch.
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- Sr. Director, Global Integrated Supply Chain1B-10B USDIT ServicesReview Source
Implementation takes tight project management execution
Large organization at MircoSoft, hard to find appropriate parties to work with in some cases. - Senior AnalystGov't/PS/EdGovernmentReview Source
Microsoft Case Management System adapts to a variety of case management domains
Easy to use - Deputy Assistant Director for Information50M-1B USDGovernmentReview Source
Microsoft Case Management for a Federal/DoD Entity
Microsoft was selected to support development of our case management system due to their experience in the field, existing platforms (CRM), and availability of both Microsoft and third-party IT personnel to provide long-term support for the system. Microsoft introduced us to new ways of supporting our customers and the requirements collection process; this was done through development "sprints" where the solution was developed and provided along the way so that course correction could be taken to ensure the correct end product. Additionally, rather than just focusing on the original set of requirements, information was collected through "user stories" that allowed our customers and stakeholders to explain not just the what, but the how regarding their business process, workflows, and expected results. This enabled Microsoft to provide recommendations that not only met the technical requirements, but facilitated improvements to business processes rather than automating bad processes. - CIOGov't/PS/EdGovernmentReview Source
challenging
Needs Assessment - vp10B+ USDBanking
great team and product.
Was a great team to work with and seamless testing.
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