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  3. Microsoft Teams
Logo of Microsoft Teams

Microsoft Teams

byMicrosoft
in
4.4
2026
Market Presence: Meeting Solutions, Unified Communications as a Service

Overview

Review Summary
AI Generated Using Real User Reviews

Users appreciate Microsoft Teams for its user-friendly interface, seamless integration with other Microsoft products ...

Product Information on Microsoft Teams

Updated 13th October 2025

What is Microsoft Teams?

Microsoft Teams is a collaboration software that integrates chat, video meetings, file storage and application integration to facilitate communication and teamwork. It supports real-time messaging, voice and video conferencing, and threaded conversations, enabling users to collaborate on projects and share files within team channels. The software allows integration with various third-party and Microsoft 365 applications, providing a centralized workspace for document management and workflow automation. Microsoft Teams is designed to support remote and distributed work environments, addressing business needs for secure communication, coordination, and productivity among organizations of varying sizes.

Microsoft Teams Pricing

Microsoft Teams software uses a subscription-based pricing model with multiple plans, including a free version with limited features and paid tiers that offer enhanced functionality such as advanced collaboration tools, greater storage, and integration with other Microsoft 365 services. Pricing varies based on the number of users and chosen plan, with options for monthly or annual billing.

Overall experience with Microsoft Teams

SENIOR MARKET RESEARCH
250M - 500M USD, Services (non-Government)
FAVORABLE

“Software Improved After Bug Fixes But Still Lacks Advanced Functionality Over Time”

4.0
Apr 6, 2026
I first used this application about a year ago, during that time the tool was buggy. most of my teammate experiences delays and log in issues. After a few months, all bugs were fixed and now the tool is good and does deliver up to expectation. There are times when the tool is slow but it is manageable. Overall, I can say this is a good product. There are better options but this is good as well.
Pricing Mgr
<50M USD, Transportation
CRITICAL

“Useful but glitchy at times”

3.0
Jan 24, 2025
It works fine for chat, but I find the navigability clunky at times, and sometimes it will simply disappear for no reason and without warning. As in, I was just working in Teams, switched to a different program, and when I came back to do something in Teams, it wasn't running so I had to re-launch.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2026
For Market:
Unified Communications as a Service
2025
For Market:
Meeting Solutions

About Company

Company Description

Updated 11th August 2023

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

Company Details

Updated 25th March 2024
Company type
Public
Year Founded
1975
Head office location
Redmond, Washington, United States
Number of employees
10000+
Annual Revenue
30B+ USD
Website
https://microsoft.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

What Your Peers Are Saying About Microsoft Teams

Communications Manager
One of our main issues today is the future of telephony. We have different solutions and technologies in place to satisfy various needs. For example, the office does not have the same requirements as the production area. We have decided to harmonize telephony worldwide using Microsoft Teams telephony. However, we are uncertain about the best approach for the production area, which has minimal needs (just making and receiving calls) and currently uses simple DECT phones. We are considering whether to continue with DECT, switch to DECT linked to Teams, or use smartphones with Teams. Can someone share what they use in their production areas?
IT Analyst
As we modernize and consolidate services, it's important not to lose sight of the core purpose behind them. In a manufacturing environment, telephony serves as a critical fallback communication tool—often the only means of reaching emergency services when all other infrastructure fails. Additionally, some manufacturing operations require hotline telephony, where simply lifting the handset automatically dials preset numbers. Given this, we must minimize potential points of failure and ensure seamless interoperability between modern and traditional systems. My take would be, 1. Implement a hardwired PBX system for hotlines, ensuring reliable emergency communication. Use fixed phones for common services and DECT for cordless extensions in the production plant to maintain mobility without compromising reliability. 2. Integrate the PBX system with Teams or an IP telephony (IPT) solution to enhance interoperability. 3. Leverage smartphones as an additional option where applicable, keeping in mind that most off-the-shelf models are not intrinsically safe for use in production areas. This approach balances cost-effectiveness with functionality—eliminating recurring subscription costs for plant extensions while maintaining a unified number plan. Moreover, DECT provides nearly double the coverage of Wi-Fi, operates on a separate frequency to prevent interference, and contributes less to floor noise, making it a more suitable choice for industrial environments.
See Full Discussion
21 Feb 20251.1k Views2 Comments
Director of Corporate Development
We are trying to develop a policy around MS Teams message retention. What have you used for your message retention period?
Director of IT
Message retention period cannot not be same across organisation, it’s depends on the regulatory requirements, employee department and seniority of the employee.
See Full Discussion
29 Oct 2024649 Views1 Comment

Microsoft Teams Reviews and Ratings

Showing data for 518 ratings and reviews for Workstream Collaboration market. View all 5824 ratings and reviews across markets for a complete picture.

4.4

(518 Ratings)

Rating Distribution

5 Star
51%
4 Star
42%
3 Star
6%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.6

Service & Support

4.5

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • SENIOR MARKET RESEARCH
    50M-1B USD
    Services (non-Government)
    Review Source

    Software Improved After Bug Fixes But Still Lacks Advanced Functionality Over Time

    4.0
    Apr 6, 2026
    I first used this application about a year ago, during that time the tool was buggy. most of my teammate experiences delays and log in issues. After a few months, all bugs were fixed and now the tool is good and does deliver up to expectation. There are times when the tool is slow but it is manageable. Overall, I can say this is a good product. There are better options but this is good as well.
  • Customer Service & Support Associate
    Gov't/PS/Ed
    Education
    Review Source

    Effective Team Communication Enhanced by Search and Attachment Features in Chat Platform

    4.0
    Jan 12, 2026
    My overall experience has been amazing in terms of communication with my teams. Great features of searching previously talked about chats to best find solutions to problems.
  • Associate Vice President Workforce And C
    <50M USD
    Services (non-Government)
    Review Source

    Mobile Access and Seamless File Sharing Enhance Team Collaboration and Meeting Experience

    4.0
    Dec 25, 2025
    Experience is good as of the Microsoft tools it has smooth service and it works great on mobile which means I can work from anywhere and easily and I can share the files with others.
  • Accounting Manager
    50M-1B USD
    Consumer Goods
    Review Source

    Collaboration features improve teamwork, while customer insights support business growth

    5.0
    May 21, 2026
    Overall, I have fantastic real-time messaging and collaboration with teams. This helps us to brainstorm ideas that push our company forward, not backwards.
  • Senior Systems Administrator
    Gov't/PS/Ed
    Education
    Review Source

    Ease Of Use Praised Despite Availability And Performance Limitations Observed

    4.0
    Jan 29, 2026
    Stable and functional team and group messaging and meeting platform
...
Showing Result 1-5 of 636

Recommended Gartner Insights

  • Market Guide for Workstream Collaboration
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Reviewer Insights for: Microsoft Teams
Performance of Microsoft Teams Across Market Features

Microsoft Teams Likes & Dislikes

Like

It is very easy to use and does not require any special trainings It can be used and incorporated with outlook so sending chat messages on email is possible Implementation is fast and does not really take too much time and resource The options to allow users to send picture and files are also customizable which is good for big organizations

Like

Simultaneous visibility to multiple team members with the ability to edit in a shared space.

Like

I love the search feature of previous chats, the ability to attach documents, and the option to have private conversations when need be.

Dislike

1. Even after several years of deployment I believe with the backing that it has from Microsoft it can perform a lot better and could have more functionality

Dislike

We have a Team & within that Team are some files which we edit with great frequency. If I get a chat message, I would like a hotkey or some way of going back to the file quickly, rather than having to navigate the whole path back to the file. Also, as mentioned above, sometimes the app just goes away without warning & has to be re-launched. If it is a Microsoft product, I guess I would like for it to behave more like a legacy Microsoft product.

Dislike

The search features for finding documents shared within Teams can sometimes be hard to utilize. The authentication to login causes delay when responding. Receiving notifications of new chats or responses directs you to Teams, but it is sometimes hard to locate what chat channel it is in.