Persistent Public Cloud IT Transformation Services Alternatives

HCL has provided excellent capabilities and resources into our in-house application development structure for a range of software application disciplines and software languages. The resources provided have worked well together with each other and with existing company employees forming strong and coherent teams.

My overall experience with my project team in this external service organization has been very positive. The team demonstrated excellent professional competance across all relevant areas, consitently deliverinh high-quality results that the demanding requirements from me. Their proactive and committed collaboration was a key factor for success, as they showed initiative and a willingness to go beyond expectataions to ensure porject and customer satisfaction. The team also effectively embodied the core project values, applying principles such as end-to-end responsibility, continous delivery, automation and zero-error approach in their daily work. This led to early errro detection, stable fature delivery and consitently high system quality. Furthermore, the team ensured reliable and stable operation of a critical business system under 24/7 conditions, meetings all SLAs and responding swiftly to challenges. Overall, the collabortaion has been satisfactory with clearly demonstrated expertise, reliability and decication. Many many thank you :-)

My overall experience has been very good and smooth. The service delivers strong cloud migration capabilities, clear governance frameworks and solid security measures.

Was not sure if this survey was based off of the recent Staff Augmentation or the Kyndryl CNS BAU. I have entered my ratings based on the KCNS BAU. The team has been responsive to acknowledging requests, but timely execution is sometimes a problem. We have had tickets and other requests that have sat for days with no action taken. It seems there is a bottleneck with the resources as all requests funnel through 2 SME level before the juniors action anything. If one or both of the SMEs are out of the office or busy on other tickets or clients, it seems nothing gets worked on. When the team does work on the issues, the tasks are usually completed in a timely manner and good notes are made. For KCNS as a whole, the different teams windows, linux, db, etc. seem to work in a siloed way, this I feel causes a lot of disconnect and also makes it where we have to repeat information multiple times to multiple people/teams, and even then it doesn't always seem to get disseminated to everyone. Kyndryl has been great in responding to tasks such as Staff Augmentation or requests for services that are not part of standard contract.

Overall, Wipro has been very easy to work with in the preparation and delivery of our cloud migration strategy. We established an effective scrum project structure and one team spirit working towards a common set of goals. Their cloud migration framework is mature as well as their engineers.

LTI know their stuff and are keen to build proper long term relationships with their clients so they put the effort in and take time to get things right from the start so the support process post implementation is easier

We selected this vendor for IaaS cloud services under tight time-to-market constraints for the hosted system. Despite these challenges, the vendor's strong technical expertise and responsive support played a critical role in enabling us to meet our delivery timelines successfully. The vendor demonstrates extensive experience supporting in regulatory and industry compliance, which was clearly evidenced during our physical visits to their data centers. Their policies, procedures, and operational practices align with recognized industry standards and are well suited to meeting our cloud service requirements. Additionally, the vendor offers a comprehensive portfolio of tools and technologies that can be effectively customized to address specific business needs. We were particularly impressed by their forward-looking roadmap, which emphasizes leadership in emerging and evolving technologies such as AI/ML, service automation, and data sciences, while consistently safeguarding stakeholder interests.

Over the last year TCS have been excellent with their commitment to a digital transformation within our org. We now have a data governance structure that is leading the teams to better quality of work with clearer guidelines on how everything should be completed. TCS have had an excellent commitment to improvement which has lead to some fantastic delivery. TCS work closely with us as a business, and are adaptive to feedback and make sure to include their clients in their decision making