Overview
Product Information on RingEX
What is RingEX?
RingEX Pricing
Overall experience with RingEX
“Centralized App Tools Valued, Though Voice Connectivity Suffers on Weaker Internet”
“Unresolved Issue Hampers Client Communications on RingCentral”
About Company
Company Description
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, events, and contact center. RingCentral empowers businesses with AI-first conversation intelligence, and unlocks rich customer and employee interactions to gain insights and accelerate business outcomes.
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About RingEX
Reviewer Insights for: RingEX
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Performance of RingEX Across Market Features
RingEX Likes & Dislikes
All the tools being available via one app is incredibly useful. The ease of install is also a big one for us as admins. The product support via our TAM and their IT has made things very smooth.
Phone calls within RingCentral app, the Teams plugin, and from the RingCentral mobile app are great, simple to make and use. The integration with Teams has been incredibly useful and helpful. It is occasionally a little slow to load at first, but then works perfectly. The IVR creation with the visual IVR has been amazing to work with, simple to make adjustments to our very complex phonetree.
Ease of user set up and changing numbers.
The app will error out on occasion for seemingly no reason. Voice connectivity can be touchy on weaker internet or with RDP, but that's to be expected. Studio and configuring IVRs is a bit more confusing than prior products.
Support in general is difficult to navigate and for the last several months, we've had to solve issues completely on our own. Our account reps over the last two years have been non-responsive. RingCentral Video is terrible, low quality, dropped calls constantly. Not what we were promised. The admin portal UI is incredibly complex, things aren't where you'd expect them to be, and the process of adding a new account takes place in several different tabs rather than having a streamlined wizard. If you forget one step, it's awful.
When there are issues with the platform it can take 2-3 calls to customer service to get it corrected. It's all in the luck of the draw whether you will get a rep that can correct the issue or not. Also, when tickets are escalated it takes a while for the original tech to look at the notes and then get back to us on what the escalation team has said. Because of the inconsistencies in customer service, we have had to institute a policy were only I or IT can reach out to the RingCentral customer service team.
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RingEX Reviews and Ratings
- Business Support Coordinator (IT Analyst)50M-1B USDInsurance (except health)Review Source
Centralized App Tools Valued, Though Voice Connectivity Suffers on Weaker Internet
The product itself is mostly consistent and has a lot of solid tools. The support has been the star of the show in my opinion. - Operations Associate50M-1B USDConstructionReview Source
Inconsistent Customer Service Response Times Lead to Delayed Issue Resolutions
For the most part the service works great but when something goes wrong it can take quite a while to get it fixed. - Customer Service & Support Associate<50M USDMiscellaneousReview Source
Unified System Improves Call Management While Customization Options Remain Limited
This software has been a help with the customer service and with how the service works we are able easily receive and take calls and it's easy to navigate with everything at the click of a button - PROJECT MANAGEMENT50M-1B USDConstructionReview Source
My experience with RingEX.
RingCentral is an easy to use unified communications as a service platform. It has a breadth of features and quality vendor support services. Use of the tool in our organization has enabled us to streamline workflows, host real-time video meetings, call and message our prospects without limitations. The software has amazing call quality and brilliant screen sharing capabilities. It has a comprehensive suite of communication and collaboration tools that provide communication solutions for all sizes of businesses and organisations. - Digital Marketing Manager50M-1B USDMiscellaneousReview Source
RingEX Offers Unified Cloud Communication With Reliable Connectivity and Call Recording
RingEX is a modern phone system. It is cloud-based, customizable and easy to configure.The software has a user-friendly design which makes its deployment and implementation seamless. Use of the product ensures unified communication and allows call recording. Customer support services of RingEX are available 24/7 and are personalised.