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Overall experience with Rippling
“4 out of 5 stars for Rippling: Pros outweigh the cons”
“Hidden Platform Rules and Inaccessible Support Complicate Unified Payroll Experience”
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About Company
Company Description
Rippling is an all-in-one platform for HR, IT, payroll, and spend management. Effortlessly manage the entire employee lifecycle, from hiring to benefits administration. Automate HR tasks, ensure compliance, and streamline approvals. Simplify IT with device management, software access, and compliance monitoring, all from one dashboard. Enjoy timely payroll, real-time financial visibility, and dynamic spend policies. Rippling empowers your business to save time, reduce costs, and enhance efficiency, allowing you to focus on growth.
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Reviewer Insights for: Rippling
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Performance of Rippling Across Market Features
Rippling Likes & Dislikes
Payroll: it shows exactly what has changed for each individual from cycle to cycle, so I can easily flag any issues Reviews: Very easy to set up and to customize, and able to set different due dates for different aspects of the review process (and set different forward facing and internal due dates) Spend/Finance: Can't say enough about how nice it is to manage our credit cards, expenses, and reimbursements all from our HR platform. It's one of their newer offerings so there are improvements that could be made, but it's still a huge step up for us from how we were managing these, from both the admin side and employee user experience.
The best aspect is our ability to pay EORs, US W2 employees, and domestic and international contractors in one place and have a unified source of data. The implementation with the international contractors was by far the best and went the smoothest of anything.
Integration - There are multiple apps that we use daily and having all the links to all of them would prove difficult. This ensures that I am able to use all of those at the same time. Payments Management - I am able to see when exactly my payment will be processed within the app Surveys - I enjoy the reporting I am able to do ensuring that my organisation is able to receive feedback.
The main issue we've encountered is in the Benefits module, and that we're not able to fully configure our medical insurance company contributions in the way that we want to. We've opted for a bandaid fix for now, which means that some employees' information is incorrect, and are really hoping that they make product changes before our next Open Enrollment cycle at the end of the year. Due to the contributions issue, I have to manually update payroll deductions. This hasn't been quite as smooth as it should be, and there have been some challenges getting the Benefits deductions area to correctly sync with Payroll. We've opted not to connect our company email with Rippling, and because we're not using that feature, it's not allowing us to enter work email addresses at all in individual's profiles. It's not a huge issue, but is inconvenient. Our implementation manager said that there should be a way to fix this, but our account manager wasn't able to provide much guidance so I haven't looked into it further.
I dislike the lack of accountable human presence during onboarding and in customer service. I have not had one positive experience with the customer support team, and have been on hold for a literal 6 hour wait to try to fix an imperative issue. Furthermore, the only solutions that are ever given are references to articles or instructions from articles. There is no one on CS that does anything above or beyond telling you what to do from the text book answers or referring them to you.
Bugs at times - There seems to be bugs at times that affect the usability of the product Timing - From what I am seeing, because we have different timezones within my organisation, the product at times finds it difficult to pick up Ease of Use - We already have an internal WFM tool, so it would be wasier not to have to use it again.
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Rippling Reviews and Ratings
- Human Resources Associate<50M USDRetailReview Source
4 out of 5 stars for Rippling: Pros outweigh the cons
Overall this is a great product. We're a smaller company and Rippling has a lot of features that would be amazing for large organizations - we're just not big enough to need them or find value in them, but it's still great for a company of our size (~50 employees/contractors). We moved from our previous provider becuase they were completely changing their service structure and increasing our cost considerably. As the main admin using our HRIS systems, Rippling is by far a superior product and was less expensive than staying with the previous provider. - Operations Manager<50M USDTravel and HospitalityReview Source
Hidden Platform Rules and Inaccessible Support Complicate Unified Payroll Experience
Overall the implementation has been difficult, there are lots of settings and permissions and hidden "rules" associated with things that don't come out until you're trying to use the platform. It is not at all user friendly. - Customer Service & Support Associate50M-1B USDHealthcare and BiotechReview Source
Integration and Security Features Noted Alongside Payment Tracking and Occasional Bugs
The main reason that I find them exceptional is the integrative aspect that is there in the app. I am able to easily move from one app to another which are all under the same umbrella. The safety aspect of it is also very important to me. Dealing with sensitive information requires you to constantly be using a service that ensures data protection. 2-factor authentication is a tool that helps ensure that it is all covered. - Software Developer50M-1B USDServices (non-Government)Review Source
Great product that does it job
Really nice platform that does its job, very easy to use, a lot of options, and very customer centric - TEAM LEAD-IT50M-1B USDIT ServicesReview Source
An Excellent platform that delivers consistent results.
My experience is outstanding ! The platform is user friendly with very useful features and has made our daily operations much smoother compared to earlier experience. I truly appreciate the constant updates and overall support.