ServiceNow Software Asset Management

This is a good start for increased visibility, control and governance over a team;s software products. Overall, this platform provides a positive support environment for my team. The platform is collaborative and provides an excellent audit trail, which is becoming increasingly important in a world where asset management is supported by AI delivery. Where we still have person-to-person support capabilities, ServiceNow provides an excellent platform. However, whilst we are also investing in ServiceNow's growing AI and knowledge base capabilities, it's final functionality, value and performance is dependent on the team using the platform. The main challenge is that without set standards and regular re-onboarding, product capabilities cannot be leveraged. This is also further restricted to organisation settings and licensing which limits what benefits can be realised. Additionally, ServiceNow's use-case can sometimes appear too broad for many organisation's, leading to improper and below-par implementations. More focused features and tighter-scope would ensure that ServiceNow can be clearly aligned with specific teams and processes.