Name: Review of Gainsight PX
Item: Gainsight PX
Rating: 4.4
Author: Verified Reviewer

Reviewed in Last 12 Months

How Alternatives Are Selected

1. ChurnZero Customer Success Platform

By ChurnZero

4.7

(179 Ratings)

ChurnZero has allowed our organization to see the real risk of our client's churning. This product has enabled us to keep all meetings, support tickets, and sales team notes/impressions all in a single source of truth.

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Where Staircase AI Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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2. Planhat Customer Success Platform

By Planhat

4.5

(51 Ratings)

We have been using Planhat since 2018, and it has consistently supported our global Customer Success practice very well. The platform is flexible and adapts easily to our specific requirements, processes and data structure, which has been essential as we have scaled. One of the standout aspect of our experience has been the team behind the product. The people we work with are highly supportive, responsive and genuinely invested in helping us succeed. Overall Planhat has proven to be a reliable and true partner.

Read all insights and reviews for Planhat Customer Success Platform

Where Staircase AI Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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3. Custify

By Custify

4.3

(48 Ratings)

I use Custify every day and honestly can't imagine my day to day activities as a CSM without it. I think they are doing pretty well, constantly introducing new features, adding AI features, and their support is superb

Read all insights and reviews for Custify

Where Staircase AI Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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4. Freshdesk Customer Success

By Freshworks

4.3

(44 Ratings)

Being a user of the product, my experience with Freshdesk has been good. It is easy to use and is simple to understand. The platform helps us stay organized and keep track of customer issues and follow ups without much effort. It is a solid tool for managing customer success with some scope for improvement.

Read all insights and reviews for Freshdesk Customer Success

Where Staircase AI Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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5. Gainsight Customer Success

By Gainsight

4.3

(40 Ratings)

Gainsight is a phenomenal tool for managing out customer lifecycle, risks, health, and CS team. It's capabilities are outstanding and the flexibility allows us to build out our instance in a way that directly aligns to our business.

Read all insights and reviews for Gainsight Customer Success

Where Staircase AI Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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6. Velaris

By Velaris

4.5

(25 Ratings)

My overall experience with Velaris has been highly positive, and I’d easily rate it a 4.5 out of 5 stars for how effectively it has transformed our Customer Success team from reactive to proactive. The biggest standout for me was their exceptional "done-for-you" onboarding and data migration support, which seamlessly combined with their powerful AI features to give us instant, consolidated account health summaries that save us hours of manual work every week. That said, it does come with a steep initial learning curve, and the interface can occasionally lag when navigating heavy data or trying to customize specific reporting and success modules. Ultimately, it has become an invaluable single source of truth for our operations, making it a top-tier choice for any scaling SaaS company willing to invest a little time into mastering its robust feature set.

Read all insights and reviews for Velaris

Where Staircase AI Scored Higher

Better at service and support
Easier to integrate and deploy
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7. Totango

By Totango

4.4

(13 Ratings)

Prior to Totango, our CSM's were managing their books of business using a chaotic mix of Salesforce reports, spreadsheets and sticky notes. Totango brings order to that chaos by centralizing product usage telemetry, support tickets, billing data, and CRM integrations into a single Customer 360.

Read all insights and reviews for Totango

Where Staircase AI Scored Higher

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Easier to integrate and deploy
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8. Kapture CX

By Kapture

4.7

(5 Ratings)

Kapture CX assists in tracking customer feedback ,resolving service concerns and identifying training opportunities for frontline employees.It also helps to monitor service response times and customer satisfaction trends , making it easier to recognize high performing teams

Read all insights and reviews for Kapture CX

Where Staircase AI Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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