Overview
Product Information on Stonly
Updated 13th October 2025
What is Stonly?
Stonly Pricing
Overall experience with Stonly
Product Manager
50M - 250M USD, MediaFAVORABLE
“Responsive Support and In-Platform Guidance Differentiate Stonly Approach”
We have had a great experience using Stonly. The platform makes it incredibly easy to create step by step guides for clients and internal teams to look for answers quickly. The biggest benefit is how quickly we can build and update content, and use various types of trigger to push information to our clients proactively. On top of that, the support team has been responsive and helpful whenever we have questions.
Global Head of Customer Support
<50M USD, SoftwareCRITICAL
“Simple Interface with Excellent Support, But Knowledge Base Needs Improvement”
Easy to use, great contact with the support and contact persons, keep upgrading and adding new features.
About Company
Company Description
Stonly is the modern knowledge platform for customer service. Drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Using Stonly, your company's critical knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate with tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes: Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more.
Company Details
Company type
Private
Year Founded
2018
Head office location
Paris, France
Number of employees
51 - 200
Website
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- Product Manager50M-1B USDMediaReview Source
Responsive Support and In-Platform Guidance Differentiate Stonly Approach
We have had a great experience using Stonly. The platform makes it incredibly easy to create step by step guides for clients and internal teams to look for answers quickly. The biggest benefit is how quickly we can build and update content, and use various types of trigger to push information to our clients proactively. On top of that, the support team has been responsive and helpful whenever we have questions. - Customer Support Agent (Tier 2)50M-1B USDEnergy and UtilitiesReview Source
Positive Experience with Stonly, but Paid Add-On Options Could Be Broader
I am satisfied with the amount of care Stonly has for our operations and use cases. Whenever I can use some help, the team is ready and happy to help me. The continued feature updates Stonly provides are satisfactory. Stonly could do with a broader variety of paid add-ons and with support for more middleware tools. - Manager, Customer Service and Support<50M USDRetailReview Source
Backend Editor Offers Flexibility and freedom, front end fantastic for users to solve problems
Fantastic and intuitive backend editor, very customizable, fantastic support team well able to handle any issues that might arise when working with their product - Customer Experience Manager50M-1B USDConstructionReview Source
My Experience With Stonly - A Great Knowledge Management Tool For Customer Service
We use Stonly for customer knowledge management and it saves time while offering our customers an amazing experience. Customers can easily search for relevant information, this means they need not open support tickets. The AI powered answers are relevant and updating the knowledge data base is always easy. - Instructional Designer10B+ USDRetailReview Source
Stonly Snippets Feature Enhances Content Reusability and Efficient Information Management
Stonly is a well designed application that is intuitive to use. Stonly staff are responsive and knowledgeable. Issues are resolved quickly and new product features arrive frequently and are usually better than what we requested.
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