Stonly

What I like most about Stonly is how intuitive and flexible is for both content creators and users. The ability to build step-by-step guides makes complex processes easy to follow, which is a huge benefit when training new travel agents. I also appreciate how quickly we can update and republish content, no need for long delays or tech support. It's efficient scalable and keeps our training materials consistent and user-friendly across teams and markets.

A lot of functions that helps us in our daily work, easy to use and keeps developing.

Our #1 consideration when considering a new system was, can the help content be presented in-app, and Stonly makes it relatively easy for development teams to insert a script. Our main focus when creating content is to reuse existing content whenever possible and we strive to have a single source for each piece of information. Stonly's new Snippets feature is a game changer because it lets us insert formatted content where we want and we can easily see where that content is inserted. Embedding guides/steps is also a great feature because we can link to content that is related to a topic or that requires more detail/branching than is possible with a single Snippet. Also, Stonly is very simple to use. The features are only where you need them and the interface is not cluttered. This makes it easy to onboard content authors.

There's very little to dislike, but if I had to point a few area for improvement: 1. Limited formatting flexibility, as sometimes it's hard to fully customize the visual layout to match branding needs. 2. The reporting could be bit more advanced, while it provides helpful insights, we'd love more detailed analytics. 3 Collaboration features: It would be helpful to have better tools for commenting or tracking when multiple team members are editing guides.

Would like to have drag and drop for the guides in the knowledge base. The in app functions doesn't really work for us.

The Insights/reporting/metrics could be improved to include clicks on file attachments and hyperlinks (we have a workaround for this), and some of the reports could be included in the Insights area rather than a separate reporting site (going to a different site is better than not having the data). It would be nice if there was more robust image management, like a shared image library and better annotation of images, but there are other tools that can do this, and being able to paste an image directly into Stonly makes it pretty easy. If would be nice if there were more settings to control page presentation, but the things that don't have settings can be controlled in Stonly with custom CSS, and because we only set these once it's not a big deal.