Stonly

The user experience transcends the typical documentation page you might find on a company's knowledge base. It's not limited to a resource tree on the left panel with content in the middle. It's an interactive micro-learning experience that allows users to digest content piece by piece. The branching capabilities are also a game-changer for knowledge managers like myself and content developers/technical writers. It truly allows my team to create guides that lead users down a path that they really need, and gets rid of the noise. Aside from the knowledge base features, Stonly is also a digital adoption platform that allows my team to create product tours and walkthroughs on top of a web-based platform that we either own, or through a chrome extension for internal users. Not to mention, the work they've been doing to enhance their Research AI product within the platform has been quite the hat trick of tools under one roof and a consolidated bill. Stonly is pioneering the knowledge base digital adoption AI combo and it's only going to get better from here. And it's worth mentioning that our Customer Success Manager has been there every step of the way. My whole team is extremely pleased with the product and the level of service they provide.

A lot of functions that helps us in our daily work, easy to use and keeps developing.

What I like most about Stonly is how intuitive and flexible is for both content creators and users. The ability to build step-by-step guides makes complex processes easy to follow, which is a huge benefit when training new travel agents. I also appreciate how quickly we can update and republish content, no need for long delays or tech support. It's efficient scalable and keeps our training materials consistent and user-friendly across teams and markets.

Rights management could be a bit clearer when it comes to inheritance. Otherwise, this has been my only grumbling about the product. And to be clear, it's not a detriment to our workflow, it just takes some time getting used to knowledge systems handling permissions a certain way.

Would like to have drag and drop for the guides in the knowledge base. The in app functions doesn't really work for us.

There's very little to dislike, but if I had to point a few area for improvement: 1. Limited formatting flexibility, as sometimes it's hard to fully customize the visual layout to match branding needs. 2. The reporting could be bit more advanced, while it provides helpful insights, we'd love more detailed analytics. 3 Collaboration features: It would be helpful to have better tools for commenting or tracking when multiple team members are editing guides.