Overview
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What is Stonly?
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Overall experience with Stonly
“Responsive Support and In-Platform Guidance Differentiate Stonly Approach”
“Simple Interface with Excellent Support, But Knowledge Base Needs Improvement”
About Company
Company Description
Stonly is the modern knowledge platform for customer service. Drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Using Stonly, your company's critical knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate with tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes: Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more.
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Stonly Reviews and Ratings
- Product Manager50M-1B USDMediaReview Source
Responsive Support and In-Platform Guidance Differentiate Stonly Approach
We have had a great experience using Stonly. The platform makes it incredibly easy to create step by step guides for clients and internal teams to look for answers quickly. The biggest benefit is how quickly we can build and update content, and use various types of trigger to push information to our clients proactively. On top of that, the support team has been responsive and helpful whenever we have questions.
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