Overview
Product Information on Stonly
What is Stonly?
Stonly Pricing
Overall experience with Stonly
“A Powerful Knowledge Base, Digital Adoption, and Research AI Solution: Under One Roof”
“Simple Interface with Excellent Support, But Knowledge Base Needs Improvement”
About Company
Company Description
Stonly is the modern knowledge platform for customer service. Drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Using Stonly, your company's critical knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate with tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes: Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Stonly
Deciding Factors: Stonly Vs. Market Average
Performance of Stonly Across Market Features
Stonly Likes & Dislikes
The user experience transcends the typical documentation page you might find on a company's knowledge base. It's not limited to a resource tree on the left panel with content in the middle. It's an interactive micro-learning experience that allows users to digest content piece by piece. The branching capabilities are also a game-changer for knowledge managers like myself and content developers/technical writers. It truly allows my team to create guides that lead users down a path that they really need, and gets rid of the noise. Aside from the knowledge base features, Stonly is also a digital adoption platform that allows my team to create product tours and walkthroughs on top of a web-based platform that we either own, or through a chrome extension for internal users. Not to mention, the work they've been doing to enhance their Research AI product within the platform has been quite the hat trick of tools under one roof and a consolidated bill. Stonly is pioneering the knowledge base digital adoption AI combo and it's only going to get better from here. And it's worth mentioning that our Customer Success Manager has been there every step of the way. My whole team is extremely pleased with the product and the level of service they provide.
Read Full ReviewA lot of functions that helps us in our daily work, easy to use and keeps developing.
Read Full ReviewWhat I like most about Stonly is how intuitive and flexible is for both content creators and users. The ability to build step-by-step guides makes complex processes easy to follow, which is a huge benefit when training new travel agents. I also appreciate how quickly we can update and republish content, no need for long delays or tech support. It's efficient scalable and keeps our training materials consistent and user-friendly across teams and markets.
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Rights management could be a bit clearer when it comes to inheritance. Otherwise, this has been my only grumbling about the product. And to be clear, it's not a detriment to our workflow, it just takes some time getting used to knowledge systems handling permissions a certain way.
Read Full ReviewWould like to have drag and drop for the guides in the knowledge base. The in app functions doesn't really work for us.
Read Full ReviewThere's very little to dislike, but if I had to point a few area for improvement: 1. Limited formatting flexibility, as sometimes it's hard to fully customize the visual layout to match branding needs. 2. The reporting could be bit more advanced, while it provides helpful insights, we'd love more detailed analytics. 3 Collaboration features: It would be helpful to have better tools for commenting or tracking when multiple team members are editing guides.
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Peer Discussions
Stonly Reviews and Ratings
- B2B Activation Team Coordinator50M-1B USDTravel and HospitalityReview Source
Stonly Enables Scalable Training and Easier Onboarding for Travel Industry Teams
I've been using Stonly for the past two years to build and manage interactive training modules for our travel agents, and it has truly transformed the way we deliver onboarding and education. What stands out the most is how intuitive and user-friendly the platform is, both for me when creating content and for the agents who go through the training. Stonly allows us to guide users step by step, which is incredibly effective for helping agents understand processes, systems, and product information at their own pace. The modular format makes it easy to update content quickly, which is essential in the travel industry where things can change fast. We've received consistently positive feedback from the agents, many of whom mention that they feel more confident and better supported thanks to the clarity and structure of the trainings. Internally it has helped us scale our activation process without sacrificing quality. The support team is also excellent, always responsive, helpful, and open to feedback. Overall, it's been a reliable and impactful tool that has become a core part of out training strategy. Highly recommended!! - Instructional Designer10B+ USDRetailReview Source
Stonly Snippets Feature Enhances Content Reusability and Efficient Information Management
Stonly is a well designed application that is intuitive to use. Stonly staff are responsive and knowledgeable. Issues are resolved quickly and new product features arrive frequently and are usually better than what we requested. - Knowledge Manager50M-1B USDInsurance (except health)Review Source
A Powerful Knowledge Base, Digital Adoption, and Research AI Solution: Under One Roof
Stonly is truly an exceptional product with exceptional people behind it. From the sales rep, to the co-founder, to our customer success manager, the team truly cares about its product and customers realizing their true potential with the product. The product is continuously evolving and at a faster pace than other products I've used in the past. The number of times we've requested or recommended something and seen it implemented is impressive. It's a testament to the company's ability to listen to and act on customer feedback. - Content Writer & Process Improvement Specialist50M-1B USDHealthcare and BiotechReview Source
Decision Trees Aid Teams While Technical Articles Challenge Some Stonly Users
Overall, Stonly is a game changer! Stonly is an excellent KB platform and it's allowed us to streamline a ton of our processes for support agents, leadership teams, retail and logistics. - Customer Support Agent (Tier 2)50M-1B USDEnergy and UtilitiesReview Source
Positive Experience with Stonly, but Paid Add-On Options Could Be Broader
I am satisfied with the amount of care Stonly has for our operations and use cases. Whenever I can use some help, the team is ready and happy to help me. The continued feature updates Stonly provides are satisfactory. Stonly could do with a broader variety of paid add-ons and with support for more middleware tools.