Name: TCS HOBS
Rating: 4.2 (35 reviews)

Overview

Product Information on TCS HOBS

Updated 13th October 2025

What is TCS HOBS?

TCS HOBS is a software designed to support digital business operations for telecommunications and media service providers. The software offers capabilities for managing business support systems, including subscription management, order fulfillment, billing, revenue management, and customer experience functionalities. It enables the automation and streamlining of service activation, catalog management, and partner onboarding processes. TCS HOBS facilitates integration with legacy systems and promotes agile launches of new digital services. By centralizing business processes and providing real-time transaction insights, the software assists organizations in addressing challenges related to customer acquisition, service delivery, and operational efficiency in the digital environment.

Overall experience with TCS HOBS

IT SECURITY & RISK MANAGEMENT ASSOCIATE

50M - 250M USD, Telecommunication

FAVORABLE

“Communication service providers for digital service ”

4.0

Jul 7, 2023

It is a communication service provider satisfying the requirement of both traditional and digital services requires a solution which is "Fit for purpose" as well as "Fit for Growth"

Sr. Analyst

10B - 30B USD, IT Services

CRITICAL

“TCS is more for engineers than salespeople”

3.0

Mar 19, 2022

TCS has been average as to what a sales team looks for on customer management software or CRM tools. The reporting pieces of it are very good but this is not a user friendly tool to use. If engineers are the ones using this, then there might be some value but to salespeople, there are better options out there.

About Company

Company Description

TCS, part of the Tata group, focuses on shaping the future through innovation, technology and the utilization of collective knowledge. It is a multinational organization based in India, with consultants placed in various countries around the world, with notable skills and expertise. They work diligently to provide technology solutions that resolve critical business challenges. TCS is also noted for proactive stances on critical global issues, resulting in recognition in various sustainability indices. It operates within business principles aligned towards achieving sustainable growth.

Company Details

Company type

Public

Year Founded

1968

Head office location

Mumbai, India

Number of employees

10001+

Annual Revenue

10B-30B USD

Website

https://www.tcs.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: TCS HOBS

Deciding Factors: TCS HOBS Vs. Market Average

Performance of TCS HOBS Across Market Features

TCS HOBS Likes & Dislikes

It have good capabilities across product management, negotiated selling, Customer management and service delivery.

The reporting features, cloud driven software (X as-a-service), and the product integrates well with other software tools. Reports generate a lot of valuable info so when people need them, you can get them very easily. More companies are looking to move everything as a service and TCS does provide options and solutions to help do this. TCS also has the ability to easily work with other software (Oracle, SAP, etc.) which is a huge plus for a CRM tool.

These are the Likes of the Services 1) Product is digital centric architecture is good 2) Product is offering subscription based model. 3) Cost effective is very efficient. 4) Product interface is very good.

Faced problems like missed invoicing, Disputes, Increased risk of revenue leakage.

TCS is not easy to navigate through and use. This is not a user friendly tool and requires an engineer to really use this. I also don't like that it just pushes what 1 company does and thinks there is a one-size-fits-all approach. Scalability is a big part of CRM tools and when it isn't there, that just doesn't cut it. Price-wise, I just don't know if this is a real value added product. It isn't super expensive but when you look at what you are getting for what you are paying for, the value doesn't add up.

Dislikes of the services 1) Tool is not very user-friendly. 2) TCS is average as he is talking about CRM tool. 3) Some more improvement needed as compared to other cloud based provider.

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Peer Discussions

TCS HOBS Reviews and Ratings

Recommended Gartner Insights

Market Guide for CSP Customer Management and Experience Solutions (Transitioning to CSP AI-Enabled Customer Experience and Journey Operations)

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50M-1B USD

Telecommunication

Review Source

Communication service providers for digital service

MANAGER OF IT SERVICES

Manufacturing

TCS HOBS Review

Jun 28, 2023

Overall Experience with TCS HOBS is good, This is more on the Subscription based model. This is also part of Digital transformation.

DATA ANALYST

IT Services

Subscription management at its best!!

5.0

TCS Hobs has helped us to streamline our subscription management process and improve our customer experience.Overall it is a powerful subscription platform that can offer businesses a number of benefits and it is a scalable platform which can be used by businesses of all sizes.Recommended!!

Bigdata Administrator

One Of The Best Tool!

Jun 22, 2023

At our organization we are using TCS HOB . so overall experience is very good. it help to monitoring and it's handle the fault tolerance.

10B+ USD

TCS is more for engineers than salespeople

Mar 18, 2022