TCS HOBS

byTata Consultancy Services (TCS)
in
4.2
Market Presence: CSP Customer Management and Experience SolutionsConfigure, Price and Quote Applications

Overview

Product Information on TCS HOBS

Updated 13th October 2025

What is TCS HOBS?

TCS HOBS is a software designed to support digital business operations for telecommunications and media service providers. The software offers capabilities for managing business support systems, including subscription management, order fulfillment, billing, revenue management, and customer experience functionalities. It enables the automation and streamlining of service activation, catalog management, and partner onboarding processes. TCS HOBS facilitates integration with legacy systems and promotes agile launches of new digital services. By centralizing business processes and providing real-time transaction insights, the software assists organizations in addressing challenges related to customer acquisition, service delivery, and operational efficiency in the digital environment.

Overall experience with TCS HOBS

IT SECURITY & RISK MANAGEMENT ASSOCIATE
50M - 250M USD, Telecommunication
FAVORABLE

Communication service providers for digital service

4.0
Jul 7, 2023
It is a communication service provider satisfying the requirement of both traditional and digital services requires a solution which is "Fit for purpose" as well as "Fit for Growth"
Sr. Analyst
10B - 30B USD, IT Services
CRITICAL

TCS is more for engineers than salespeople

3.0
Mar 19, 2022
TCS has been average as to what a sales team looks for on customer management software or CRM tools. The reporting pieces of it are very good but this is not a user friendly tool to use. If engineers are the ones using this, then there might be some value but to salespeople, there are better options out there.

About Company

Company Description

TCS, part of the Tata group, focuses on shaping the future through innovation, technology and the utilization of collective knowledge. It is a multinational organization based in India, with consultants placed in various countries around the world, with notable skills and expertise. They work diligently to provide technology solutions that resolve critical business challenges. TCS is also noted for proactive stances on critical global issues, resulting in recognition in various sustainability indices. It operates within business principles aligned towards achieving sustainable growth.

Company Details

Company type
Public
Year Founded
1968
Head office location
Mumbai, India
Number of employees
10001+
Annual Revenue
10B-30B USD

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: TCS HOBS
Deciding Factors: TCS HOBS Vs. Market Average
Performance of TCS HOBS Across Market Features

TCS HOBS Likes & Dislikes

Top TCS HOBS Alternatives

Peer Discussions

TCS HOBS Reviews and Ratings

Showing data for 32 ratings and reviews for CSP Customer Management and Experience Solutions market. View all 34 ratings and reviews across markets for a complete picture.

4.2

(32 Ratings)

Rating Distribution

5 Star
31%
4 Star
56%
3 Star
13%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.3

Service & Support

4.4

Product Capabilities

4.4

Last 12 Months
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  • IT SECURITY & RISK MANAGEMENT ASSOCIATE
    50M-1B USD
    Telecommunication
    Review Source

    Communication service providers for digital service

    4.0
    Jul 7, 2023
    It is a communication service provider satisfying the requirement of both traditional and digital services requires a solution which is "Fit for purpose" as well as "Fit for Growth"
  • MANAGER OF IT SERVICES
    50M-1B USD
    Manufacturing
    Review Source

    TCS HOBS Review

    4.0
    Jun 28, 2023
    Overall Experience with TCS HOBS is good, This is more on the Subscription based model. This is also part of Digital transformation.
  • DATA ANALYST
    50M-1B USD
    IT Services
    Review Source

    Subscription management at its best!!

    5.0
    Jun 28, 2023
    TCS Hobs has helped us to streamline our subscription management process and improve our customer experience.Overall it is a powerful subscription platform that can offer businesses a number of benefits and it is a scalable platform which can be used by businesses of all sizes.Recommended!!
  • Bigdata Administrator
    50M-1B USD
    IT Services
    Review Source

    One Of The Best Tool!

    4.0
    Jun 22, 2023
    At our organization we are using TCS HOB . so overall experience is very good. it help to monitoring and it's handle the fault tolerance.
  • Sr. Analyst
    10B+ USD
    IT Services
    Review Source

    TCS is more for engineers than salespeople

    3.0
    Mar 18, 2022
    TCS has been average as to what a sales team looks for on customer management software or CRM tools. The reporting pieces of it are very good but this is not a user friendly tool to use. If engineers are the ones using this, then there might be some value but to salespeople, there are better options out there.
Showing Result 1-5 of 32

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