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  3. Zoho CRM
Logo of Zoho CRM

Zoho CRM

byZoho
in
4.4
Market Presence: B2B Marketing Automation Platforms, Sales Force Automation Platforms (Transitioning to CRM Sales Platforms)

Overview

Product Information on Zoho CRM

Updated 13th October 2025

What is Zoho CRM?

Zoho CRM is a customer relationship management software designed to help businesses organize, automate, and manage sales, marketing, and support activities. The software provides tools for contact and lead management, workflow automation, sales pipeline tracking, and performance analytics. Zoho CRM also offers integrations with communication channels, including email, telephony, and social media, to streamline client interactions and enhance collaboration among teams. The software addresses business needs related to tracking sales cycles, managing customer information, forecasting revenue, and improving customer engagement through centralized data management and process automation. It supports customization to fit diverse business requirements and offers reporting features to aid in decision-making.

Zoho CRM Pricing

Zoho CRM is a software that offers subscription-based pricing with multiple tiers, allowing users to choose plans according to feature requirements and user count. The software typically provides a monthly or annual billing structure, with higher-priced plans offering advanced features and customization options. A free trial is also available for evaluation before purchase.

Overall experience with Zoho CRM

Chief Executive Officer
<50M USD, IT Services
FAVORABLE

“ZOHO CRM Facilitates Automation and Meets Business Management Needs”

5.0
Mar 19, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Automated Translation from Spanish
DIRECTOR OF SALES
<50M USD, IT Services
CRITICAL

“Task Interdependency Limitations and Advanced Features Restricted to Higher Plans”

3.0
Dec 30, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 7th December 2023

Zoho Corporation is a privately held software company that is focused on delivering solutions to help businesses grow. The company's portfolio of more than 55 products is used by over 100 million people around the world and is designed to cater to varying business requirements such as sales, marketing, support, collaboration, finance, and recruitment. Zoho is concentrated on creating digital tools with a strict adherence to user privacy. It does not rely on an ad-revenue model, even for its free products. The firm's global reach extends from its headquarters in Austin, Texas to international offices in Chennai, India and other worldwide locations.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
1996
Head office location
Chennai, India
Number of employees
10001+
Website
https://www.zoho.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Zoho CRM Reviews and Ratings

4.4

(556 Ratings)

Rating Distribution

5 Star
40%
4 Star
51%
3 Star
9%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?
  • Chief Executive Officer
    <50M USD
    IT Services
    Review Source

    ZOHO CRM Facilitates Automation and Meets Business Management Needs

    5.0
    Mar 19, 2026
    We started working with Zoho CRM to manage our customer database. One of the most interesting things is that practically all our needs are already anticipated and met. For example, we integrated seamlessly with Zoho's email marketing system and designed workflows that have allowed us to automate lead management. Zoho Telephony has been another highlight. Access to call integration makes our work much easier. The support is incredible. They resolve everything, and for a SaaS platform, they dedicate a significant amount of time to helping you. The technical staff is truly excellent.
    Automated Translation from Spanish
  • Chief Executive Officer
    <50M USD
    IT Services
    Review Source

    ZOHO CRM Facilitates Automation and Meets Business Management Needs

    5.0
    Mar 19, 2026
    We started working with Zoho CRM to manage our customer database. One of the most interesting things is that practically all our needs are already anticipated and met. For example, we integrated seamlessly with Zoho's email marketing system and designed workflows that have allowed us to automate lead management. Zoho Telephony has been another highlight. Access to call integration makes our work much easier. The support is incredible. They resolve everything, and for a SaaS platform, they dedicate a significant amount of time to helping you. The technical staff is truly excellent.
    Automated Translation from Spanish
  • Read All 555 Reviews

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Recommended Gartner Insights

  • Critical Capabilities for Sales Force Automation Platforms (Transitioning to CRM Sales Platforms)
  • Magic Quadrant for Sales Force Automation Platforms (Transitioning to CRM Sales Platforms)
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Performance of Zoho CRM Across Market Features

Zoho CRM Likes & Dislikes

Like

What I value most about Zoho CRM is its 24/7/365 availability. There are very few outages, and they're resolved quickly. This is vital for us; we depend on it. Another key aspect is that it covers all our needs. The Zoho family is extensive and comprehensive. This allows us to use Zoho Book for accounting, Invoicing for billing, and the integration is robust. Since we're a SaaS provider, Zoho Subscriptions is a great help in completing the entire process.

Automated Translation from Spanish
Like

What I value most about Zoho CRM is its 24/7/365 availability. There are very few outages, and they're resolved quickly. This is vital for us; we depend on it. Another key aspect is that it covers all our needs. The Zoho family is extensive and comprehensive. This allows us to use Zoho Book for accounting, Invoicing for billing, and the integration is robust. Since we're a SaaS provider, Zoho Subscriptions is a great help in completing the entire process.

Automated Translation from Spanish
Like

What I value most about Zoho CRM is its 24/7/365 availability. There are very few outages, and they're resolved quickly. This is vital for us; we depend on it. Another key aspect is that it covers all our needs. The Zoho family is extensive and comprehensive. This allows us to use Zoho Book for accounting, Invoicing for billing, and the integration is robust. Since we're a SaaS provider, Zoho Subscriptions is a great help in completing the entire process.

Automated Translation from Spanish
Dislike

The Pro features are focused on higher-tier plans: several advanced capabilities ( including part of the AI) remain at higher levels

Dislike

The Pro features are focused on higher-tier plans: several advanced capabilities ( including part of the AI) remain at higher levels

Dislike

The Pro features are focused on higher-tier plans: several advanced capabilities ( including part of the AI) remain at higher levels

Deciding Factors: Zoho CRM Vs. Market Average
Reviewer Insights for: Zoho CRM
User Sentiment About Zoho CRM