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  3. Zoom Events
Logo of Zoom Events

Zoom Events

byZoom
in
4.6
2025
Market Presence: Event Marketing and Management Platforms, Meeting Solutions

Overview

Product Information on Zoom Events

Updated 13th October 2025

What is Zoom Events?

Zoom Events is a software designed to facilitate the management and hosting of virtual and hybrid events. It enables organizations to create, customize, and manage a variety of event formats, including conferences, expos, summits, and multi-session events. The software offers features such as ticketing, registration, branded event hubs, session streaming, audience engagement tools, and analytics to track event performance. It aims to address the business need for interactive online event delivery, streamlined attendee management, and post-event reporting, supporting organizations in connecting with large audiences through a single platform.

Zoom Events Pricing

Zoom Events software follows a subscription-based pricing model with various tiers based on the number of hosts and event capacity. Pricing varies depending on factors such as attendee limits and feature access, including options for annual or monthly billing. The software offers different plans to accommodate individual, business, and enterprise requirements related to event management and hosting.

Overall experience with Zoom Events

Director of Professional Development
<50M USD, Healthcare and Biotech
FAVORABLE

“Navigating Frequent Product Changes While Balancing Usability and Integration Issues”

4.0
Sep 3, 2025
There are a lot of useful features available, and the implementation is very simple and straightforward to manage. However, it is sometimes difficult to tell which features are included in the current product and which are upgrades or add-ons, and external software is still needed to deliver programs through the zoom platform - like OBS. Additionally, features frequently move to new pages or are updated in a way that breaks extant workflows; for example, the Outlook Calendar integration removed my ability to create panelist invitations with personalized links that could be set with different start times for the same event.
Marketing Manager
<50M USD, Media
CRITICAL

“Easy and simple tool to use but real-time support would be great”

3.0
Jan 31, 2026
Overall, using Zoom Events has been a good and easy-to-use experience for conducting group sessions. Though there is a bit of a learning curve for some elements and I wish there were at times better and faster ways to contact Zoom customer service when we have them.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Meeting Solutions

About Company

Company Description

Updated 21st January 2025

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2011
Head office location
San Jose, United States
Number of employees
5001 - 10000
Website
https://www.zoom.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Zoom Events
Reviewer Insights for: Zoom Events
Deciding Factors: Zoom Events Vs. Market Average
Performance of Zoom Events Across Market Features

Zoom Events Likes & Dislikes

Like

Ease of use, quality of video connections and reliability.

Like

(1) Feasibility of using the service, (2) ability to host group events, (3) setting up reminders for a particular Zoom event.

Like

1. Reliability and stability as meetings and events run smoothly with very few disruptions generally. 2. The user-friendly interface allows attendees and hosts to easily join and manage events without any training. 3. The scalability aspect of it allows both small team meetings and large webinars to function within 1 account.

Dislike

Too many promotions for additional products, constant tweaking of buttons and moving things around, most AI features are not well developed and are intrusive, some things should be included as standard but require add-on purchases (like translation, conference features, some branding tools, etc). We gather registrations through another service, and the import/export of attendees is burdensome.

Dislike

Wish there was an easier and faster way to get answers in the moment from Zoom.

Dislike

1. There's a bit of a limited customization on branding and design options which would have been nice to have for our sales and marketing events. 2. The reporting tools are nice to have, though they're not the easiest to navigate and feel a bit limited in its filters. 3. For event setups in large scales, there are some confusing configurations in the back end as Zoom like to list out every feature and there are quite a few.

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Peer Discussions

Zoom Events Reviews and Ratings

Showing data for 161 ratings and reviews for Event Marketing and Management Platforms market. View all 179 ratings and reviews across markets for a complete picture.

4.6

(161 Ratings)

Rating Distribution

5 Star
56%
4 Star
39%
3 Star
5%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.4

Service & Support

4.4

Product Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Director of Professional Development
    <50M USD
    Healthcare and Biotech
    Review Source

    Navigating Frequent Product Changes While Balancing Usability and Integration Issues

    4.0
    Sep 3, 2025
    There are a lot of useful features available, and the implementation is very simple and straightforward to manage. However, it is sometimes difficult to tell which features are included in the current product and which are upgrades or add-ons, and external software is still needed to deliver programs through the zoom platform - like OBS. Additionally, features frequently move to new pages or are updated in a way that breaks extant workflows; for example, the Outlook Calendar integration removed my ability to create panelist invitations with personalized links that could be set with different start times for the same event.
  • IT ENABLEMENT LEAD
    <50M USD
    Software
    Review Source

    Zoom Events Offers Stability and Scalability But Lacks Customization Options

    5.0
    Sep 4, 2025
    Overall my experience with Zoom Events has been great. We are already a Zoom organization so it made sense for us to continue using the platform for larger engagements. The platform is reliable and easy to navigate. It has features such as breakout rooms, live polling, and Q&A to enhance engagement. Setup and event management is pretty straightforward as well, and the platform consistently delivers high quality video and audio. While there are some items with Zoom that could be improved, overall we are happy to use Zoom for hosting webinars.
  • MARKETING CONTENT EDITOR
    <50M USD
    Services (non-Government)
    Review Source

    Reliable for training events, especially with external users and volunteers (in a nonprofit environment)

    5.0
    Jan 20, 2026
    As a nonprofit organization, I have used Zoom Events mainly for online training events involving volunteers, staff and external speakers. Structured events with multiple sessions, different hosts, live presentations and Q&A moments. Overall, the experience has been very positive: the platform is stable, easy for attendees to access and reliable when managing different speakers. From a marketing perspective, it allows us to promote a single online event with a clear agenda.
  • IT SECURITY & RISK MANAGEMENT ASSOCIATE
    50M-1B USD
    Services (non-Government)
    Review Source

    Zoom Platform Delivers Flexible Event Hosting And Excels in Branding Options

    5.0
    Sep 3, 2025
    The overall experience was smooth and good. The Zoom team is professional and the platform offers strong tools to host virtual events in any shape or form, whether it is a webinar or a conference.
  • DATA ENGINEER
    1B-10B USD
    IT Services
    Review Source

    Seamless and Engaging Virtual Event Platform with Excellent ROI

    5.0
    Sep 4, 2025
    Zoom events has been a game-changing product for hosting virtual events. The platform is spontaneous, highly reliable and offers seamless event management with great video/ audio quality. Features like the customizable registration, analytics and its networking options make organizing any of the web-based events and conferences very effortless. It has highly improved the attendee management and made the event workflows very streamlined.
...
Showing Result 1-5 of 166

Recommended Gartner Research

  • Critical Capabilities for Event Marketing and Management Platforms
  • Magic Quadrant for Event Marketing and Management Platforms

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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