NICE inContact Alternatives

3.6(38 Ratings)

Contact Center Workforce Engagement Management...

Considering alternatives to NICE inContact? See what this market NICE inContact users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how NICE inContact compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Verint Workforce Engagement Management

4.2

Its features really help us to monitor the agents schedules as it effectively displays daily records.Read all insights and reviews for Verint Workforce Engagement Management

Where NICE inContact Scored Higher

Easier to integrate and deploy
Better evaluation and contracting

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2. Zoom Workforce Optimization

By ZOOM International

4.3

It is a fantastic product. Got to know its full capabilities post covid.Read all insights and reviews for Zoom Workforce Optimization

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3. NICE Workforce Management (WFM)

4.3

The team at NICE has always been amazing to work with during all aspects of implementation and maintenance of the NICE IEX system. The system itself is very easy to use and easy to show new users how they can benefit from all the features that IEX has to offer. The front line users love the fact that their schedules are easier to read and know where they are meant to be, with the icons that are used. They are happy that they don't have the color code system, like competitors products use which are confusing. Managers also like how easily their agents' stats are visible and they can gain all the reporting they need with a quick data pull in Webstation.Read all insights and reviews for NICE Workforce Management (WFM)

Where NICE inContact Scored Higher

Easier to integrate and deploy
Better evaluation and contracting

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4. Calabrio ONE

4.2

the solution was good but a lot of change orders to get to the final state. They need to be customer friendly instead of nickel and dime every moment Read all insights and reviews for Calabrio ONE

Where NICE inContact Scored Higher

Easier to integrate and deploy

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5. Aspect Workforce

4.1

Our company is in the process of beginning a pilot and has not yet rolled outa full launch. My experience so far is based on the demo I took during ACE for Request Management and Forecasting. So far it does appear to be an adequate Workforce Management tool that could process the tasks we need. Read all insights and reviews for Aspect Workforce

Where NICE inContact Scored Higher

Easier to integrate and deploy
Better evaluation and contracting

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6. Genesys Cloud CX

4.6

Genesys cloud is by far the best cloud-based IP phone system with ease of user interface and has next to no down time.Read all insights and reviews for Genesys Cloud CX

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7. Five9 Intelligent CX Platform

4.4

Awesome implementation process, and Five9 service is second to none. My only minor complaint would be that working with reporting and Virtual Observer with all the applications is not always user-friendly.Read all insights and reviews for Five9 Intelligent CX Platform

Where NICE inContact Scored Higher

Easier to integrate and deploy

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8. Calabrio Quality Management

4.6

I use the Effective Call Scoring feature which supports me to provide consistent and fair evaluation of agents. I also use strong reporting and analytics tools which help me to understand customer interaction with my product. The pricing is a little bit expensive but due to its functionality I chose Calabrio.Read all insights and reviews for Calabrio Quality Management

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