Smartsheet

1. Familiarity and ease of adoption. The core spreadsheet-like interface makes it instantly familiar and easy for a wide range of users to begin using it without extensive training. This greatly reduces the learning curve and friction for new users. 2. Unmatched Flexibility and Versatility: A major strength is the multitude of use cases Smartsheet fills for our organization. It's not just project management. It can be used for managing Sales Operations, IT Operations, IT Asset Tracking, Logistics, and much more. This versatility of user-driven development, versus requiring IT to be the development bottleneck, is what has driven widespread adoption across my organization.

Smartsheet is a great tool and platform for our team and organisation to streamline our projects, delivery outcomes and month to month reporting to various stakeholders. It has become our one source of truth for all our projects.

I like the flexibility of the tool, and the automation and notification features. I like how I can build my own dashboards to analyze my data with some basic training on the tool. I also like how I can easily test out new charts and views myself, and I don't have to work with a BI developer or IT team member to accomplish what I need. That enables me to execute quickly.

While Smartsheet has been a powerful collaborative work management solution, and a useful no-code development platform, there are a few things that would make it better to support our more complex use cases. 1. No native support for Global Filters or Slicers on Dashboards: Its absence forces us to create an d and maintain multiple versions of the same dashboard to present different views of our data. (e.g., by Department, By Region). This is an issue when you are trying to manage a portfolio of work and prevents a more dynamic and user-friendly experience. 2. Managing Parent-Child Relationships between objects: While you can create parent-child rows in a sheet, it would be great if Smartsheet had features to intuitively link and manage parent-child objects that have different attributes, automations, or workflows. This makes managing parent account objects and their child opportunity objects difficult to manage. Implementing a more robust system to handle relationships between two objects or sheets would make the platform even more powerful as a no-code development platform. 3. User Administration and Licensing model: In 2025, the licensing model changed for Smartsheet. Personally, I find it more difficult to manage. I love the free, collaborative user model where we are only charged for users who create new Smartsheet objects. Granted, no other platform offers such a generous model, but it was nice that Smartsheet had that before.

Having to pay for further upgrades. Memberships are limited and contacting someone from Smartsheet support proved harder than expected

I don't have any integrations with my Smartsheet account, so some updates are a manual process due to how I've configured my instance. That's not a knock on Smartsheet, it's more due to my choice. One thing that I dislike is the lack of customization in the notification messages. I wish I could customize the look and feel of those messages.