Amazon Connect Alternatives

Considering alternatives to Amazon Connect? See what this market Amazon Connect users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Amazon Connect compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Speech-to-Text

4.5

It's a strong, production-grade speech recognition service - especially if your audio is clean and your workflow already lives in Google Cloud - but it's not "set it and forget it" most of the negative feedback comes down to real-world audio messiness and cost/complexity when you scale or need special handling.Read all insights and reviews for Speech-to-Text

Where Amazon Connect Scored Higher

Better evaluation and contracting

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2. Chorus

4

Chorus has been extremely valuable for when I'm preparing for calls. I enjoy the pre-meeting overview and the post meeting wrap up with my action items. Read all insights and reviews for Chorus

Where Amazon Connect Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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3. VoiceAI Connect

4.1

VoiceAI Connect has improved and simplified the process for our customer representation and voice processes. It has a smooth way to integrate bots, which is perfect for customer service.Read all insights and reviews for VoiceAI Connect

Where Amazon Connect Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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4. Observe.AI

4.5

WE have had a very positive experience with Observe.AI overall. The platform has significantly improved our contact center quality assurance process through automation and the insights we get from the AI. Previously it really took a lot of time lisstening to calls and scoring them. But now this is all streamlines, consistent and driven by the valuable data! Implementation was quite structures and well layed-out. Customer success has helped us well, they have been responsive to our needs. When it comes to AI Accuracy for call transcription and the sentiment analysis, I am very happy with it, it has helped us identify coaching opportunities and compliance risks. There are still some problems from time to time especially around complexity and fine-tuning evaluation scorecards, but overall the value delivered really outweighs these friction points. I can see that they are continuing to build the product further, which is a great thing to see. Read all insights and reviews for Observe.AI

Where Amazon Connect Scored Higher

Easier to integrate and deploy
Better evaluation and contracting

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5. Talkdesk

4.6

Talkdesk has been a reliable and feature-rich platform for day-to-day customer and partner interactions, the solution is table scalable and integrates well with our broader cloud and security ecosystem, call quality analytics and routing capabilities meet enterprise needs and the platform supports both operational efficiency and improved customer engagement.Read all insights and reviews for Talkdesk

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6. Knovvu Analytics

4.8

SESTEK success rate language processing is very high and its user friendly interface, ability to analyze data from multiple perspectives and the availability of a wide range of parameters are key strengths. Additionally, the quality of their support services and professional communication are also highly satisfactory. Read all insights and reviews for Knovvu Analytics

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7. Five9 Intelligent CX Platform

4.6

We have changed our previous software due to enhancements in Workforce Engagement Management in Five9.Read all insights and reviews for Five9 Intelligent CX Platform

Where Amazon Connect Scored Higher

Easier to integrate and deploy

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8. Mihup Interaction Analytics

4.4

Provides valuable insights into customer conversations by leveraging speech recognition and sentiment analysis. Read all insights and reviews for Mihup Interaction Analytics

Where Amazon Connect Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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