Cognigy.AI Platform Reviews & Ratings 2026

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Kore.ai Experience Optimization (XO) Platform

4.6

Highly capable and very flexible product to suit a constantly changing environment. Deploying to our phone system was seamless. Read all insights and reviews for Kore.ai Experience Optimization (XO) Platform

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2. watsonx Orchestrate

By IBM

4.3

(118 Ratings)

A grande virada de chave do assistant foi para v2. A construção e o design são excepcionais. Gosto do motor NLP. Suggestions. Integrações com Neural Seek e Discovery acrescentaram muitas possibilidades também.Read all insights and reviews for watsonx Orchestrate

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Better at service and support
Easier to integrate and deploy
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3. Yellow.ai Agentic AI Platform

By Yellow.ai

4.4

(101 Ratings)

The experience with Yellow has been very positive. From the start the team has worked hard to understand our needs and continue to iterate to ensure that we are able to deliver a solid experience to our customers. The application is straightforward to use. It is constantly being updated which has given us additional features we didn't expect to find.Read all insights and reviews for Yellow.ai Agentic AI Platform

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Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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4. AiseraGPT

By Aisera

4.4

(92 Ratings)

I have been using Aisera for the past year and a half and overall, the experience has been positive. The interface has multiple tabs that you can use to obtain information from. Once we have extracted any findings that require further assessment - we can create tickets to Aisera support then follow up with our Customer Success Manager. Read all insights and reviews for AiseraGPT

Where Cognigy.AI Platform Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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5. Omilia Cloud Platform

By Omilia

4.7

(75 Ratings)

Of all the vendor relationships I have had, Omilia has been the most enjoyable to work with. The Omilia team always has an answer to questions I have regarding their platform. No ping pong for weeks. OCP is a challenge at times, but it also solves some very technical problem statements (i.e. looping API calls on an array of values) with ease. Other IVAs require additional scripting and often custom code. OCP does this while being a low-code environment that uses JavaScript for functions...no proprietary code. Lastly, Omilia appears to have excellent vision. Their roadmap is worthy of any company, and they have shown time and again they can convert. No pipe dreams..real results. Read all insights and reviews for Omilia Cloud Platform

Where Cognigy.AI Platform Scored Higher

Easier to integrate and deploy
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6. Amelia Platform

By SoundHound AI

4.3

(68 Ratings)

Amelia is widely recognized as the leading conversational AI platform that delivers human-like interactions across customer service, IT Support, HR and many more business units. It has very good natural language understanding, emotional intelligence and multilingual capabilities. We have integrated Amelia to reduce ticket volume from helpdesk. There were so many tickets getting generated for common infrastructure issues and common queries like Password reset, Teams issues, Outlook issues, Zoom and any other product related issues. We have provided step by step instructions and addressed all user queries in one interface. Our Admins have saved significant time due to this Automation. Yearly we have saved around 10-12k in generic INCs. Amelia has advanced natural language processing system that solves complex queries with contextual awareness. Amelia offers customizable workflows, businesses can build their own workflows & automate repetitive tasks.Read all insights and reviews for Amelia Platform

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Easier to integrate and deploy
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7. boost.ai

By boost.ai

4.8

(65 Ratings)

This vendor excels in providing user autonomy, allowing customers to tailor their experience to their specific needs. Their extensive digital support structure ensures that users have access to resources and ssistance at all times. The quality of the product is outstanding, meeting high standards of performance and reliability. Additionally, the vendor offers a wide range of integration and development opportunities, making it easy to expand and customize the product. Finally, their hands-on personal support is exceptional, with dedicated representatives available to guide and assist users through any challenge. Read all insights and reviews for boost.ai

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8. OneReach.ai

By OneReach.ai

4.6

(51 Ratings)

In short, my experience with OneReach.ai has been excellent. A balance of usability, personalization, trust, and emotional resonance, backed and supported by people of character with a passion to do things right. An incredible platform experience isn't just about features and functions; it's about how intuitive it is to interact with it; and how users and customers feel while interacting with it and their people. This is what makes OneReach.ai a rare gem, and why I am a fan. Read all insights and reviews for OneReach.ai

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Easier to integrate and deploy
Better evaluation and contracting

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