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  1. Home
  2. /
  3. Genesys Multicloud CX (Legacy)
  4. /
  5. Alternatives
Logo of Genesys Multicloud CX (Legacy)

Genesys Multicloud CX (Legacy) Alternatives

4.1(85 Ratings)

Considering alternatives to Genesys Multicloud CX (Legacy)? See what this market Genesys Multicloud CX (Legacy) users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Genesys Multicloud CX (Legacy) compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months
How Alternatives Are Selected
Logo of Avaya Communication & Collaboration Suite
1. Avaya Communication & Collaboration Suite

By Avaya

4.5
(160 Ratings)

Overall this product helps us for a better banking contact center, and makes a good experience when a customer needs help from some problem.

Read all insights and reviews for Avaya Communication & Collaboration Suite
Compare with Genesys Multicloud CX (Legacy)
Logo of PureConnect (Legacy)
2. PureConnect (Legacy)

By Genesys

4.3
(60 Ratings)

With the help of Genesys Professional Services, we were able to integrate with their Cloud API on time and within budget.

Read all insights and reviews for PureConnect (Legacy)
Compare with Genesys Multicloud CX (Legacy)
Logo of Avaya Infinity Platform
3. Avaya Infinity Platform

By Avaya

4.3
(47 Ratings)

We are pleased with the tool, because it's innovative and is enabling us to servel all Quality clients well in the Service Desk. Its too also bringing innovations, such as the Agent Virtual IA, that is very important for us clients.

Read all insights and reviews for Avaya Infinity Platform
Compare with Genesys Multicloud CX (Legacy)
Logo of Unified Contact Center Express (UCCX)
4. Unified Contact Center Express (UCCX)

By Cisco Systems

4.2
(31 Ratings)

As a user and process owner in setting up the software I found the platform to be challenging to navigate and configure according to specific requirements.

Read all insights and reviews for Unified Contact Center Express (UCCX)
Compare with Genesys Multicloud CX (Legacy)
Logo of Unified Contact Center Enterprise (UCCE)
5. Unified Contact Center Enterprise (UCCE)

By Cisco Systems

4.4
(30 Ratings)

In my experience this product meets all the requirements from a small to large Contact Center environments

Read all insights and reviews for Unified Contact Center Enterprise (UCCE)
Compare with Genesys Multicloud CX (Legacy)
Logo of MiContact Center Business
6. MiContact Center Business

By Mitel

4.8
(22 Ratings)

Micontact Center is easy to configure and integrates with existing systems

Read all insights and reviews for MiContact Center Business

Where Genesys Multicloud CX (Legacy) Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Genesys Multicloud CX (Legacy)
Logo of Ameyo by Exotel
7. Ameyo by Exotel

By Exotel

3.7
(21 Ratings)

The service is okay okay but they need to improve on their customer service, raising a ticket takes a long time

Read all insights and reviews for Ameyo by Exotel
Compare with Genesys Multicloud CX (Legacy)
Logo of Aspect Unified IP
8. Aspect Unified IP

By Alvaria

4.3
(20 Ratings)

Solid and excellent product, very helpful and reports are really accurate.

Read all insights and reviews for Aspect Unified IP
Compare with Genesys Multicloud CX (Legacy)
Showing Result 1-8 of 45

Top Alternatives to Genesys Multicloud CX (Legacy)

  • Avaya Communication & Collaboration Suite
  • PureConnect (Legacy)
  • Avaya Infinity Platform
  • Unified Contact Center Express (UCCX)
  • Unified Contact Center Enterprise (UCCE)
  • MiContact Center Business
  • Ameyo by Exotel
  • Aspect Unified IP
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