Genesys Multicloud CX (Legacy) Alternatives

Overall this product helps us for a better banking contact center, and makes a good experience when a customer needs help from some problem.

With the help of Genesys Professional Services, we were able to integrate with their Cloud API on time and within budget.

We are pleased with the tool, because it's innovative and is enabling us to servel all Quality clients well in the Service Desk. Its too also bringing innovations, such as the Agent Virtual IA, that is very important for us clients.

As a user and process owner in setting up the software I found the platform to be challenging to navigate and configure according to specific requirements.

In my experience this product meets all the requirements from a small to large Contact Center environments

Micontact Center is easy to configure and integrates with existing systems

The service is okay okay but they need to improve on their customer service, raising a ticket takes a long time

Solid and excellent product, very helpful and reports are really accurate.