Higher Logic Alternatives

Zapnito is a very customizable tool with continuous enhancements and improvements.

Its easy and serves well for small to mid size e-commerce or other B2C sites

Salesforce Experience Cloud has enabled us to connect our Customers with our CRM in a way that enables self-service of common requests to our Customer Success and Sales teams, as well as limits the number of platforms and ways our customers engage with our internal teams, reducing complexity in our communications and platforms.

the experience with the platform in term of gamification is great and also as look and feel. What really do not work is the part of customer service that after the acquisition had been completly gone

I like how the product supports a large and also geographically distributed communities leading to expansive discussions with expert responses. It also integrates seamlessly with customer engagement ecosystems allowing better issues escalation between community platforms and social channels and this contributes to deeper collaboration from the support. I also like its strong moderation and analytical abilities allowing my department to maintain productive and safe communities at the same time measuring the ongoing participation trends.

I'll start by saying that Vanilla is the first community platform I've managed, so I can't speak to how it compares to other community platforms. That said, I've found it to be a very easy to use and customize platform. We've built a beautiful community (I may be biased on that front) that brings a lot of value to our customers and see increased engagement MoM compared to our past communities through other platforms. The native reporting functionality gets the job done but is a bit limited. Thankfully, we can integrate Vanilla with our customer success platform, allows us to compare community engagement data into customer data for deeper data analysis.

When I was tasked with doing my first influencer campaign I really didn't know were to start. Was I meant to start contacting influencers online directly? Would they even see my message (provided they get tones every day)? Then a former colleague mentioned Tribe and after having a look at their site I decided to give them a call - and so glad I did. Their team explained in good detail their process and how everything works, including how to reach out to influencers, negotiating fees, and carry on payments.