SAP SuccessFactors Enterprise Service Management Alternatives

3.7(15 Ratings)

Integrated HR Service Management Solutions

Considering alternatives to SAP SuccessFactors Enterprise Service Management? See what this market SAP SuccessFactors Enterprise Service Management users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how SAP SuccessFactors Enterprise Service Management compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. ServiceNow HR Service Delivery

4.3

ServiceNow HR Service Delivery has a super easy self service portal through which employees can raise any HR question or request, also they do not need to send many emails to check the status of their requests as it provided the HR response in few conversations or emails.Read all insights and reviews for ServiceNow HR Service Delivery

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2. Cegid Talentsoft

4.5

This has made very easy to approve leaves, vacations and any other activity within the company, also you have all employee information at once. Excellent Read all insights and reviews for Cegid Talentsoft

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3. ESCRIBA ECAP

4.6

Great solution for our needs - enabling the digitalisation/automation of HR Processes via reading and writing to SAP and an automated output of documents. By combining a ticket system with the above mentioned capabilities ESCRIBA provides an overall solution which improves the efficiency of our HR Service processes significantly. ESCRIBA is very solution and customer oriented.Read all insights and reviews for ESCRIBA ECAP

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4. UKG HR Service Delivery Platform

By UKG

3.9

The implementation specialist was knowledgeable and supportive throughout the process. However, the implementation itself is complex and requires significant effort on the employer's side. It's a big and FAST lift for smaller HR teams and can be very hard to get through if not prepared. The team was very good about reminders and follow ups, but ultimately there are a lot of firms who specialize in UKG implementations as their primary work focus, and that should be taken into consideration. Read all insights and reviews for UKG HR Service Delivery Platform

Where SAP SuccessFactors Enterprise Service Management Scored Higher

Easier to integrate and deploy

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5. Leena AI

4.4

The overall experience was really good, especially for 24/7 AI support, it speeds up the resolution time and easy integration with Recruitment tools such as ATS.Read all insights and reviews for Leena AI

Where SAP SuccessFactors Enterprise Service Management Scored Higher

Easier to integrate and deploy

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6. Infor HR Service Delivery

3.8

The system provides a great place to track employee questions and cases. There are options to automate business processes and give power back to employees to help resolve issues on their own. It's a comprehensive place to track employee history and store important documents for easy retrieval to fully service our employee population.Read all insights and reviews for Infor HR Service Delivery

Where SAP SuccessFactors Enterprise Service Management Scored Higher

Easier to integrate and deploy
Better evaluation and contracting

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7. Oracle HR Help Desk Cloud Service

4.5

Oracle HR Help Desk Cloud Service is a robust and secure platform with strong enterprise capabilities. It works reliably for case management and tracking, but the user experience is not intuitive and often feels overly complex for everyday operational use. Simple tasks require too many steps, navigation is not user-friendly and response times depend heavily on configuration quality. Effective, but not efficient without significant setup and training. Read all insights and reviews for Oracle HR Help Desk Cloud Service

Where SAP SuccessFactors Enterprise Service Management Scored Higher

Easier to integrate and deploy

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8. HR Acuity

4.6

The system does a good job of keeping employee relations cases organized and consistent. Having everything in one place makes tracking issues, documenting conversations, and following cases through much easier. The workflows and reporting are helpful once you get used to them and support more structured, case handling.There is a bit of a learning curve and some limits around customization, but overall it's been a helpful and reliable tool Read all insights and reviews for HR Acuity

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