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  3. Leena AI
Logo of Leena AI

Leena AI

byLeena AI
in
4.5
Market Presence: Artificial Intelligence Applications in IT Service Management (Transitioning to AI Applications in IT Service Management), Integrated HR Service Management Solutions

Overview

Product Information on Leena AI

Updated 13th October 2025

What is Leena AI?

Leena AI is a software designed to automate employee experience and HR service delivery for enterprises. The software provides features such as intelligent virtual assistants, case management for HR queries, document management, policy automation, and analytics to streamline HR operations. It enables organizations to respond to employee requests, manage workflows, and access HR-related knowledge through conversational interfaces. Leena AI aims to reduce manual HR tasks, improve consistency in HR service delivery, and enhance employee engagement by providing instant support and information. The software integrates with common enterprise platforms and supports multi-channel communication to address business challenges such as query resolution delays, fragmented HR processes, and lack of centralized information access.

Leena AI Pricing

Leena AI software employs a subscription-based pricing model that varies depending on the number of users and selected modules. The software offers multiple tiers, with pricing scaling based on features and organizational needs. Users can request customized pricing for large or complex deployments. Free trials and demos may be available for evaluation prior to purchase.

Overall experience with Leena AI

SENIOR RECRUITER
50M - 250M USD, IT Services
FAVORABLE

“24/7 AI Support Accelerates Recruitment Tasks Yet Generic Responses Persist”

4.0
Dec 12, 2025
The overall experience was really good, especially for 24/7 AI support, it speeds up the resolution time and easy integration with Recruitment tools such as ATS.
CHIEF OPERATION OFFICER
<50M USD, IT Services
CRITICAL

“Simple Setup and Clear Dashboard Balanced by Limited Accuracy and Slow Updates”

3.0
Oct 31, 2025
Decent results overall, but limited accuracy and slow updates

About Company

Company Description

Updated 26th September 2025

Leena AI is a corporate-focused technology entity that has built an AI-powered work assistant. The primary aim involves leveraging advanced language models to facilitate improved efficiency in enterprise operations worldwide. The company's proprietary language model, WorkLM, offers predictive text generation that, in turn, encourages enhanced accuracy and swift task completion. The augmenting capability of WorkLM has a pivotal role in boosting productivity in the business landscape. Furthermore, Leena AI's robust integration feature supports the effortless synchronization with various applications commonly utilized within businesses. The company's technological provisions are well-accepted across the globe with multiple sectors leveraging their assistance. Leena AI, established in 2018, extends its support in over hundred languages catering to the needs of millions.

Company Details

Updated 26th September 2025
Company type
Private
Year Founded
2018
Head office location
New York City, United States
Number of employees
201 - 500
Annual Revenue
50M-250M USD
Website
https://leena.ai/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Leena AI

Leena AI Likes & Dislikes

Like

The best part is that it helps you save time and speed up the onboarding tasks, which makes recruitment coordination smoother without waiting for manual support.

Like

Simple setup, clear dashboard, responsive support

Like

The ability to easily integrate with HRIS systems like Workday is a win. Detailed and actionable insights from analytics. The platform's Natural Language Understanding is robust and impressive.

Dislike

If we talk about the dislikes, it gives generic responses, initial set up and customization is a bit time taking process hence some responses can be misleading.

Dislike

Limited accuracy, slow updates, poor customization

Dislike

Many of the advanced customizations and features require additional knowledge or expertise. AI can sometimes struggle with highly complex queries. The platform's intelligence is directly proportional to the quality and breadth of the knowledge base it's connected to.

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Peer Discussions

Leena AI Reviews and Ratings

4.5

(33 Ratings)

Rating Distribution

5 Star
58%
4 Star
30%
3 Star
12%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.3

Service & Support

4.5

Product Capabilities

4.4

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
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Reviewer's Company Size
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  • SENIOR RECRUITER
    50M-1B USD
    IT Services
    Review Source

    24/7 AI Support Accelerates Recruitment Tasks Yet Generic Responses Persist

    4.0
    Dec 12, 2025
    The overall experience was really good, especially for 24/7 AI support, it speeds up the resolution time and easy integration with Recruitment tools such as ATS.
  • SOFTWARE DEVELOPMENT MANAGER
    <50M USD
    Software
    Review Source

    Leena AI Streamlines Employee Support But Advanced Features Need Expertise

    4.0
    Oct 7, 2025
    Our company deployed Leena AI with the idea of transforming our internal employee support model. Leena serves as an intelligent, conversational front door service for our employees, providing instant, 24/7 response to a high volume of HR and IT queries.
  • IT MANAGER
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Automation Reduces Manual Workload and Enhances Onboarding Experience for New Employees

    5.0
    Oct 29, 2025
    Great tool as our manual work has been reduced drastically. Automation with Leena AI has helped our organization to be more efficient.
  • IT ASSOCIATE
    <50M USD
    Banking
    Review Source

    Leena AI Enhances HR Operations but Faces Integration and Report Download Issues

    5.0
    Oct 15, 2025
    Leena AI offers user friendly and efficient platform that significantly improves HR operations by automating employee queries
  • CHIEF OPERATION OFFICER
    <50M USD
    IT Services
    Review Source

    Simple Setup and Clear Dashboard Balanced by Limited Accuracy and Slow Updates

    3.0
    Oct 31, 2025
    Decent results overall, but limited accuracy and slow updates
Showing Result 1-5 of 33

Recommended Gartner Research

  • Critical Capabilities for Artificial Intelligence Applications in IT Service Management (Transitioning to AI Applications in IT Service Management)
  • Magic Quadrant for Artificial Intelligence Applications in IT Service Management (Transitioning to AI Applications in IT Service Management)

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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