Talkdesk Alternatives

4.4(811 Ratings)

Considering alternatives to Talkdesk? See what this market Talkdesk users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Talkdesk compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

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1. Genesys Cloud CX

4.6

これまでオンプレミスのPBXを利用してコールセンターを稼働していましたが、近年の時代背景に合わせてクラウド化を検討しました。GenesysCloudは他社製品と比較して圧倒的に機能が豊富で、オムニチャネルでお客様へアプロ―チ・コンタクトできる点が魅力です。また、昨今のAI技術の導入においても他社コールセンターシステムの追随を許さず、CXだけでなく、EXの改善もすることが出来、総合的な体験としてコールセンタープラスアルファの満足度が得られています。Read all insights and reviews for Genesys Cloud CX

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2. Amazon Connect

By Amazon Web Services (AWS)

4.5

Mi experiencia con Amazon Connect fue muy positiva, este servicio resulta ser muy flexible y excelente para gestionar centros en la nube, es funcional tanto en pequeñas como grandes empresas sin necesidad de contar con equipos fisicos ni estructuras complejas, ademas la integracion con otras soluciones de AWS son de gran ayuda para realizar una automatizacion y analisis de datos.Read all insights and reviews for Amazon Connect

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3. Five9 Intelligent CX Platform

4.5

Overall, the platform is very reliable for voice channels and has been a big improvement for our agents. Digital Channels leave a lot to be desired, and Five9 has gotten a reputation in our company for breaking email functionality anytime there is a digital update. It seems that every time something gets fixed in the Digital channel, something else breaks. Support is sometimes difficult to work with as well. Read all insights and reviews for Five9 Intelligent CX Platform

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4. CXone Mpower

4.7

Overall the experience has been good. We've had the kinds of challenges any large vendor implementation is prone to-- staff turnover, product changes, sales promises versus operational reality. The NICE team is committed to making it right when they have a service issue, and for the most part we are very happy with our purchase. We purchased many of the CXOne Mpower suite modules. Read all insights and reviews for CXone Mpower

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5. Vonage Contact Center

By Ericsson (Vonage)

4.3

Simple & easy to use as well as navigating & configuring queues & schedules Read all insights and reviews for Vonage Contact Center

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6. Dialpad Support

4.6

Dialpad is an excellent tool to stay connected to your clients. The AI features are great, but transcription must improve and enable spanish support Read all insights and reviews for Dialpad Support

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7. Webex Contact Center

By Cisco Systems

4.7

As an administrator, I found that there was very little configuration that I would not be comfortable doing myself. In a rapidly changing environment, the ability to make adjustments or corrections in a timely manner has been a game changer. Read all insights and reviews for Webex Contact Center

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8. storm CONTACT

By Content Guru

4.8

The STORM platform from Content Guru is the most stable CCaaS solution I have used in the past 10 years. Our agents love how easy it is to use and IT loves how simple it is to manage. My IT team raves about how user-friendly the experience is for managing the call flow. As an operations leader, I love how easy it is to gain insights through their reports and dashboards. Read all insights and reviews for storm CONTACT

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