Hotjar Alternatives

Thanks to, many different channels in the products, we are able to reach our customers. It is very important issue to be able to identify a user that we cannot send a survey from one channel and send it from different channel interms of collecting feedback we can hear our customers voices through many different channels.

Huge advocate of this product, but coreXM is outdated- everything is focused on AI which is not indlued. So I would have given this a 5 star rating, but I feel that Qualtrics is trying to force is to update or not valuing us. I also feel that Qualtrics doesn't value the Education sector as much, we are the lowest valued customer.

Sprinklr is a great tool and helps us in our day to day work flows, reporting, insights as well as service from their team has been exceptional. What I appreciate the most about Sprinklr is its ability to bring various aspects of social media operations into a single platform. The publishing workflows, listening and reporting dashboards help streamline activities that would otherwise require multiple tools. For large enterprise organizations, the governance controls and role-based permissions are particularly valuable. The listening and analytics capabilities provide meaningful insights into audience coversations, competitor activity, trending topics and content performance. Custom dashboards and reporting options make it easier to derive actionable insights for stakeholders across different regions in the organisation. Like any enterprise platform, there is a learning curve, and some workflows can occasionally feel complex - like the set up of widgets in the competitor and listening modules. However, the depth of functionality and customization available often outweigh these challenges, especially for global teams managing large scale social media operations. Overall, Sprinklr Insights has been a powerful platform for managing end to end socail media activities, enabling better collaboration, stronger governance, deeper audience insights, and more data-driven decision making.

We have been working with the Medallia team for past 6-7 years, and the platform has played a key role in enhancing our CX program. It has enabled us to engage with the customers in a timely manner, leverage multiple channels for data collection, and efficiently analyze data to identify the root cause. Additionally, the platform supports the implementation of the actionable insights across the organization. Its flexible reporting capabilities, along with advances TA and sentiment analysis, makes it easier to derive meaningful insights from both - structured and unstrctured feedback.

The service provided is strong; they have a flexible model to accommodate needs of different organizations.

SurveySparrow acts as the voice of our customers. The software simplifies feedback collection and ensures improved customer experience. Through use of the product we are able to manage our online reviews and customer queries in real-time. It allows for progress tracking and comprehensive sentiment analysis.

i use chattermill and appreciate its approach to analyze customer feedback. The tool is intuitive and helps quickly identify useful trends.

The tool is helpful in my work. I use it to gather the client's sentiments. It helps in finding what customers expect from our product and in turn helps in building right products. It is used by our team member in product group in other modules too when quick insights need to be captured directly from the actual users of our product. Helps ensure our thoughts are validated from users before we move ahead and build features.