Name: Review of TCS Managed Network Services
Item: TCS Managed Network Services
Rating: 4.4
Author: Verified Reviewer

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Cisco Managed Network Services

By Cisco Systems

4.4

(82 Ratings)

Overall, bringing in Cisco Managed Network Services has brought a lot of stability to our infrastructure, but it hasn't been entirely hands-off. Having their team handle the heavy lifting of 24/7 network monitoring and routine patching has freed up our internal IT staff to focus on actual project rollouts rather than just keeping the lights on. The network uptime and hardware reliability have been excellent.

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2. HCLTech Managed Network Services

By HCLTech

4.6

(80 Ratings)

We are outsourcing our perimeter security network management operations to HCL. We have always received reliable, knowledgeable, timely and engaging service experience, especially from local onsite L2 engineers. We have had a very good cooperation, reliable feedback and reporting that helped us improve design or troubleshoot issues. Also we have very good response for customer support.

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3. Hughes Network Systems Managed Network Services

By Hughes

4.7

(78 Ratings)

Working with Hughes has been a breath of fresh air in comparison to our experiences with other MNSPs. The care they have placed into our partnership, the diligence with which each engineer and project manager applies to their own roles, and the overall level of accountability they have taken for the success of our migration has been incomparable. We are a new customer, so time will tell if this holds up as we proceed to service and maintenance from the rollout phase, but I have seen nothing to believe that it won't.

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4. Wipro Managed Network Services

By Wipro

4.5

(74 Ratings)

We have cooperated with Wipro for years already, and appreciate that many of their L2 and L3 operations engineers, especially the local onsite ones, have illustrated high performance levels, dedication, professionalism and high skills. On the other hand, these engineers were in small numbers, while many of the assigned colleagues were L1 engineers, handling tickets just blindly and requiring instructions for every step.

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5. Microland Managed Network Services

By Microland

4.6

(63 Ratings)

The ratings here are difficult to judge considering that my involvement and management of our relationship did not occur at the outset and heavy remediation was required to get to this level of strategic partnership and execution. It doesn't come out of the box and it doesn't come to the customer without work - but if you are willing to build the relationship and partner over time you will realize gains at reasonable costs without unreasonable paperwork. What does this mean? A mature engagement with Microland means not hearing the word 'no' very often when adopting new technologies that they don't traditionally work with and having an entity that can be a trusted advisor that can change as quickly as your company needs. But it doesn't come instantly or without work.

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6. MetTel Managed Network Services

By MetTel

4.6

(46 Ratings)

Having migrated away from a similar provider, we are seeing the exceptional performance of MetTel as a top tier provider, as we were expecting.

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7. NTT DATA Managed Network Services

By NTT DATA Group

4.2

(45 Ratings)

Overall my experience with NTT has been excellent, it is great to be able to work with a company that is both on the bleeding edge of technological innovation and able to bring products and services to market that have real impact.

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8. Sify Managed Network Services

By Sify Technologies

4.5

(44 Ratings)

Managed Network services is going pretty well, with a proactive update on the links performance and its availability. My uptime has improved.

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