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Out of the box experience has been fantastic, but the documentation has proven to be sparse and hard to decipher. A greater focus on use cases and real-world examples of implementations would prove to be much more beneficial. I also think that better support would be helpful. There have been a dozen times where my support ticket would be passed around L1 techs for a very advanced technical use case instead of being sent up to SMEs for faster resolution.

This has been a fantastic tool for our organization. It greatly reduces the mean time to innocence for our networking team. With the WFH, and the end user calls it can pin point poor home internet connections, routers, working too far from their home router and share its not the corporate network causing the issue.

The DataDog synthetic testing product has convenient screen recording options but unreliable test execution and poor test management UI, making it very hard to manage large test suites and rely on results.

Extremely helpful. Quick at responding to queries and good at explaining complicated concepts. The folk I spoke to were really nice too.

Zscaler is one of our tools that just "Works" Its proxying the data for around 70k users. Literally no downtime, easy to configure and the way it filters traffic is brilliant.

reliable monitoring with a user-friendly interface.comprehensive features and good alerting capabilities, making it a valuable tool for infrastructure management.

We have had a very positive experience with Conviva, mainly due to their top-notch customer service and advanced stream video data analysis. The platform has revolutionized our ability to monitor and understand streaming metrics, providing real-time insights that are critical to quickly troubleshooting and making strategic decisions. What stands out in Conviva's proactive service, including thorough training and frequent briefings, as well as direct assistance in setting up our dashboards during the busy run-up period, which has significantly improved our readiness. We are especially impressed by their openness to user opinions. When we mentioned our difficulties with monitoring multiple streams and the lack of flexible settings, Conviva team quickly recognized these issues and began working on possible improvements, including temporary solutions to alleviate our challenges in the meantime. While the Conviva platform was essential for quickly identifying and resolving issues post-launch and deepening our insights with features like ECO for customized reporting, there is still a need for more flexibility in how we manage event durations. Despite this. Conviva's ongoing commitment to improving its services makes it a key partner in our media operations. The level of support they provide is extraordinary and fosters a true collaboration and beneficial relationship.

Support is very responsive and tries to accommodate unique requests that fit our organization.