Microsoft Dynamics 365 Customer Service Alternatives

4.4(134 Ratings)

Considering alternatives to Microsoft Dynamics 365 Customer Service? See what this market Microsoft Dynamics 365 Customer Service users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Microsoft Dynamics 365 Customer Service compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Zoho Desk

4.5

Our overall experience with Zoho Desk has been very positive. The platform offers a powerful combination of Help Center and ticket management, which has allowed us to centralize customer support and improve communication with our users. We see Zoho Desk as a strategic component of our digital ecosystem which includes, among others, Suppliers -both of which I serve as Product Owner.Read all insights and reviews for Zoho Desk

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2. Zendesk for customer service

4.4

It helps me manage customer requests efficiently and keeps everything organized in one place. I like how it improves communication and makes it easier to solve issues quickly even though it took some time to get used to the system, once I learned it the workflow became much smoother. Its a reliable tool that supports good customer service and helps maintain strong relationships with customers.Read all insights and reviews for Zendesk for customer service

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3. Freshdesk Omni

4.3

FreshDesk Omni is extremely handy in dealing with tickets from all sources. It explicitly states the method of ticket creation (phone, text, email etc.) and makes it very easy to communicate with the requester Read all insights and reviews for Freshdesk Omni

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4. Agentforce Service

4.4

We have had a very good experience using Salesforce Service Cloud. Case management is obviously a strong point and one of the main reasons we have used this, to be able to use cases collaboratively across the business has been a huge benefit for us. We have also rolled out email-to-case alongside multiple inboxes, to centralise all of our case management into one place.Read all insights and reviews for Agentforce Service

Where Microsoft Dynamics 365 Customer Service Scored Higher

Easier to integrate and deploy

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5. Sugar Serve

4.5

Highly configurable solution that fits any process. A solution that covers the entire service management process landscape.Read all insights and reviews for Sugar Serve

Where Microsoft Dynamics 365 Customer Service Scored Higher

Easier to integrate and deploy

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6. Oracle Fusion Service

4.7

Integrating sales, tech support and customer service in only one place!Read all insights and reviews for Oracle Fusion Service

Where Microsoft Dynamics 365 Customer Service Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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7. ServiceNow Customer Service Management

4.3

ServiceNow Customer Service Management has given us a fruitful experience in managing our customer service operations which has helped us to satisfy our customers with first class and personalized support services. ServiceNow Customer Service Management has enabled us to advance and streamline our customer services using automation and AI functions, allowing us to offer our customers with just the right support services they are in need of. With ServiceNow Customer Service Management, it has been easy to use analytics reports to monitor all our customer service operations which allows us to make informed decisions during customer support and to take the correct actions to improve our customer support performance.Read all insights and reviews for ServiceNow Customer Service Management

Where Microsoft Dynamics 365 Customer Service Scored Higher

Easier to integrate and deploy

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8. eGain AI Knowledge Hub

4.6

We use the software as a tool for customer engagement. The productprovides us with a platform for a strong consultation partnership. It has amazing features such as eGain ClickTocall and eGain Call Track for call tracking and real-time analysis of customer engagements. Read all insights and reviews for eGain AI Knowledge Hub

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