Overview
Product Information on Oracle Fusion Service
What is Oracle Fusion Service?
Oracle Fusion Service Pricing
Overall experience with Oracle Fusion Service
“Centralized Platform Combines Sales, Tech Support, and Customer Service Functions”
“Old product in the cloud”
About Company
Company Description
Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Oracle Fusion Service
Deciding Factors: Oracle Fusion Service Vs. Market Average
Performance of Oracle Fusion Service Across Market Features
Oracle Fusion Service Likes & Dislikes
It effortlessly connects to other tools enabling efficient customer support across multiple channels, and it allows us to easily create reports on the overall performance statistics of our customer support.
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The auto refresh function on the ticket bucket could be more effective to improve the user experience.
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Peer Discussions
Oracle Fusion Service Reviews and Ratings
- Admissions ManagerGov't/PS/EdEducationReview Source
Centralized Platform Combines Sales, Tech Support, and Customer Service Functions
Integrating sales, tech support and customer service in only one place! - Sales & Marketing Manager1B-10B USDManufacturingReview Source
Intuitive tool for initializing support bot to reliably log tickets for quick support
Very fast tool for automating ticket queues ensuring seamless communication for all tickets and it was easy to customize it to close deals workflow with tickets and automation. - VP, DATA AND ANALYTICS10B+ USDBankingReview Source
Delivering Faster, Personalized Support Through Automation
The platform offers a comprehensive suite of tools that streamline case management, knowledge sharing and customer interaction across various channels. - VP, IT50M-1B USDIT ServicesReview Source
Oracle Fusion: Maximizing Accessibility and Performance
It has been a great tool to help us access critical info/applications from anywhere anytime. Its performance is great that we dont encounter lag or delay when using Oracle fusion. - TAX AND COMPLIANCE ASST CONTROLLER10B+ USDServices (non-Government)Review Source
Oracle Fusion Service: A Major Driving Force in Business Productivity
Oracle Fusion Service has been a game changer for our organisation. Significant cost savings and improvements in productivity have been noticed.