Overview
Product Information on Oracle Fusion Service
Updated 13th October 2025
What is Oracle Fusion Service?
Oracle Fusion Service Pricing
Overall experience with Oracle Fusion Service
President
50M - 250M USD, Real EstateFAVORABLE
“Simple navigation and robust case management improve customer interactions”
The main reason why we introduced Oracle Fusion Service in our industry is to aid in the management of customer services. Use of the product has helped us in contact and case management where we are able to easily retrieve information related to our customers hassle free. It also allows us to send bulk email campaigns and enhance digital engagements. Oracle Fusion Service is easy to deploy and implement even to unskilled personnel. The software allows easy deployment of multiple channel campaigns and proper lead management. Customer support services of the tool are very convinient and reliable.
BI Manager
1B - 3B USD, Consumer GoodsCRITICAL
“Old product in the cloud”
The CX products are old Oracle products moved to the cloud. The capabilities of CX Service are quite reduced and there's not much margin to customize the product.
About Company
Company Description
Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.
Company Details
Company type
Public
Year Founded
1977
Head office location
Redwood Shores, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
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- President50M-1B USDReal EstateReview Source
Simple navigation and robust case management improve customer interactions
The main reason why we introduced Oracle Fusion Service in our industry is to aid in the management of customer services. Use of the product has helped us in contact and case management where we are able to easily retrieve information related to our customers hassle free. It also allows us to send bulk email campaigns and enhance digital engagements. Oracle Fusion Service is easy to deploy and implement even to unskilled personnel. The software allows easy deployment of multiple channel campaigns and proper lead management. Customer support services of the tool are very convinient and reliable. - Customer Service & Support Associate50M-1B USDMediaReview Source
Automation and AI Integration Streamline Service Request Handling and Task Assignment
They were accommodating, answered all the questions we had, and were also very patient with us while asking questions. They explained everything clearly and gave us practical examples. - Admissions ManagerGov't/PS/EdEducationReview Source
Centralized Platform Combines Sales, Tech Support, and Customer Service Functions
Integrating sales, tech support and customer service in only one place! - Sales & Marketing Manager1B-10B USDManufacturingReview Source
Intuitive tool for initializing support bot to reliably log tickets for quick support
Very fast tool for automating ticket queues ensuring seamless communication for all tickets and it was easy to customize it to close deals workflow with tickets and automation. - VP, DATA AND ANALYTICS10B+ USDBankingReview Source
Delivering Faster, Personalized Support Through Automation
The platform offers a comprehensive suite of tools that streamline case management, knowledge sharing and customer interaction across various channels.
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