Oracle Fusion Service

byOracle
in CRM Customer Engagement Center
4.7

Overview

Product Information on Oracle Fusion Service

Updated 13th October 2025

What is Oracle Fusion Service?

Oracle Fusion Service is a software designed to assist organizations in managing customer service operations across multiple channels, including digital and assisted service touchpoints. The software provides tools for case management, knowledge management, and intelligent automation to streamline service processes. It integrates with various communication platforms to facilitate omnichannel support and helps businesses address customer inquiries efficiently. The software also incorporates analytics and reporting features to provide insights into service performance and customer interactions. By centralizing service information and automating routine tasks, the software aims to enhance operational efficiency and improve resolution times for customer issues.

Overall experience with Oracle Fusion Service

Admissions Manager
Gov't/PS/ED <5,000 Employees, Education
FAVORABLE

“Centralized Platform Combines Sales, Tech Support, and Customer Service Functions”

5.0
Jul 1, 2025
Integrating sales, tech support and customer service in only one place!
BI Manager
1B - 3B USD, Consumer Goods
CRITICAL

“Old product in the cloud”

2.0
Jun 8, 2021
The CX products are old Oracle products moved to the cloud. The capabilities of CX Service are quite reduced and there's not much margin to customize the product.

About Company

Company Description

Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.

Company Details

Company type
Public
Year Founded
1977
Head office location
Redwood Shores, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Oracle Fusion Service
Deciding Factors: Oracle Fusion Service Vs. Market Average
Performance of Oracle Fusion Service Across Market Features

Oracle Fusion Service Likes & Dislikes

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Peer Discussions

Oracle Fusion Service Reviews and Ratings

4.7

(176 Ratings)

Rating Distribution

5 Star
31%
4 Star
57%
3 Star
9%
2 Star
3%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.0

Integration & Deployment

4.2

Service & Support

4.0

Product Capabilities

4.3

Last 12 Months
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  • Admissions Manager
    Gov't/PS/Ed
    Education
    Review Source

    Centralized Platform Combines Sales, Tech Support, and Customer Service Functions

    5.0
    Jul 1, 2025
    Integrating sales, tech support and customer service in only one place!
  • Sales & Marketing Manager
    1B-10B USD
    Manufacturing
    Review Source

    Intuitive tool for initializing support bot to reliably log tickets for quick support

    5.0
    Mar 26, 2025
    Very fast tool for automating ticket queues ensuring seamless communication for all tickets and it was easy to customize it to close deals workflow with tickets and automation.
  • VP, DATA AND ANALYTICS
    10B+ USD
    Banking
    Review Source

    Delivering Faster, Personalized Support Through Automation

    5.0
    Jan 25, 2025
    The platform offers a comprehensive suite of tools that streamline case management, knowledge sharing and customer interaction across various channels.
  • VP, IT
    50M-1B USD
    IT Services
    Review Source

    Oracle Fusion: Maximizing Accessibility and Performance

    5.0
    Jan 25, 2025
    It has been a great tool to help us access critical info/applications from anywhere anytime. Its performance is great that we dont encounter lag or delay when using Oracle fusion.
  • TAX AND COMPLIANCE ASST CONTROLLER
    10B+ USD
    Services (non-Government)
    Review Source

    Oracle Fusion Service: A Major Driving Force in Business Productivity

    5.0
    Jan 21, 2025
    Oracle Fusion Service has been a game changer for our organisation. Significant cost savings and improvements in productivity have been noticed.
...
Showing Result 1-5 of 178

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