Overview
Product Information on Microsoft Dynamics 365 Customer Service
What is Microsoft Dynamics 365 Customer Service?
Microsoft Dynamics 365 Customer Service Pricing
Overall experience with Microsoft Dynamics 365 Customer Service
“A scalable platform that enables AI and maximizes Microsoft's investment into AI”
“Account Management and Forecasting Features Praised While Navigation Remains Challenging”
About Company
Company Description
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Microsoft Dynamics 365 Customer Service
Reviewer Insights for: Microsoft Dynamics 365 Customer Service
Deciding Factors: Microsoft Dynamics 365 Customer Service Vs. Market Average
Performance of Microsoft Dynamics 365 Customer Service Across Market Features
Microsoft Dynamics 365 Customer Service Likes & Dislikes
The unified view of customer interactions regarding our case management and the ability to add AI to gain further insights to improve agent productivity and customer experience.
Read Full Reviewthe accountability of the product being able to manage your clients fully from account management marketing, quotes and forecasting
Read Full ReviewWhat I like most about this service is that it has AI intelligence It is cloud based and can access it anywhere and the customization on the platform is nice tool to have
Read Full Review
1. The UI can feel cluttered at times. 2. The ability to control windows for updates is difficult to manage in a global company. 3. Load times can lag depending on geographic location
Read Full Reviewthe ease of use could be alot better, being a sales person we want this part of our job to be smooth and fast
Read Full ReviewI think one thing would be the cost of this as it trickles down from corporate to the distribution centers to pay the cost monthly.
Read Full ReviewTop Microsoft Dynamics 365 Customer Service Alternatives
Peer Discussions
Microsoft Dynamics 365 Customer Service Reviews and Ratings
- Senior IT Manager1B-10B USDManufacturingReview Source
A scalable platform that enables AI and maximizes Microsoft's investment into AI
Our overall experience with Microsoft D365 Customer Services has been positive. It's part of our broader suite of MS Modules, which work seamlessly together to support our business requirements. The integration across modules has streamlined our implementation and provided a solid foundation to implement AI-driven capabilities quickly and effectively. - office Manager<50M USDTransportationReview Source
Remote Access and Supply Chain Tools Valued Despite Corporate Cost Issues
The main reason behind the truly exceptional rating is because this cloud based suite is great for finance and supply chain - DIRECTOR OF INFORMATION SERVICES50M-1B USDRetailReview Source
Customizable CRM Integrates With Outlook but could use better License Clarity
This is, in my opinion, the leading CRM product out there. It is easily configurable and can be supported by in-house staff. - Sales Development Representive10B+ USDIT ServicesReview Source
Automation Tools Praised Despite Steep Learning Curve and Limited Support
I used this in my previous role two roles all the time and had a great experience with using it. - Business Development Associate<50M USDSoftwareReview Source
Account Management and Forecasting Features Praised While Navigation Remains Challenging
Currently using the CRM to handle all of my account management and quoting for my current customers.