Overview
Product Information on Microsoft Dynamics 365 Customer Service
What is Microsoft Dynamics 365 Customer Service?
Microsoft Dynamics 365 Customer Service Pricing
Overall experience with Microsoft Dynamics 365 Customer Service
“AI will deeply change the CRM processes and the way users interact with Dynamics”
“Account Management and Forecasting Features Praised While Navigation Remains Challenging”
About Company
Company Description
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.
Company Details
Do You Manage Peer Insights at Microsoft?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Microsoft Dynamics 365 Customer Service
Deciding Factors: Microsoft Dynamics 365 Customer Service Vs. Market Average
Performance of Microsoft Dynamics 365 Customer Service Across Market Features
Microsoft Dynamics 365 Customer Service Likes & Dislikes
Outstanding People: from Fast Track to CSAM and Sales, from ACE support to the Product Groups and Senior management at MSFT, outstanding individuals with a real customer centric mentality. Product Vision: the vision on how AI will change CRM drastically in the next 5 years. Agentic Experience: not fully mature yet, but can be a game changer in the Customer Service area.
the accountability of the product being able to manage your clients fully from account management marketing, quotes and forecasting
It is cloud based Good integration with copilot and AI capabilities Data schema that is mature and can be customized
Time to market of stable solutions, Generic support reactiveness (not ACE support) Release documentation can be improved
the ease of use could be alot better, being a sales person we want this part of our job to be smooth and fast
Hard to find good talent on Dynamics Steep learning curve Dependency in external vendors (as talent is limited in marketplace)
Top Microsoft Dynamics 365 Customer Service Alternatives
Peer Discussions
Microsoft Dynamics 365 Customer Service Reviews and Ratings
- IT Manager10B+ USDTransportationReview Source
AI will deeply change the CRM processes and the way users interact with Dynamics
MSFT product groups have an exciting vision for the future of CRM, they listen to customer needs and act based on feedback, the time to market and maturity of the solutions can be improved, but the trajectory and approach are engaging. - IT Manager10B+ USDConsumer GoodsReview Source
Dynamics 365 Offers Robust Cloud Integration Despite Steep Learning Curve Challenges
Microsoft provides support and guidance on the Dynamics 365 product. They have mature engagemnet model spread scross the globe for support that build confidence in their product - Senior IT Manager1B-10B USDManufacturingReview Source
A scalable platform that enables AI and maximizes Microsoft's investment into AI
Our overall experience with Microsoft D365 Customer Services has been positive. It's part of our broader suite of MS Modules, which work seamlessly together to support our business requirements. The integration across modules has streamlined our implementation and provided a solid foundation to implement AI-driven capabilities quickly and effectively. - office Manager<50M USDTransportationReview Source
Remote Access and Supply Chain Tools Valued Despite Corporate Cost Issues
The main reason behind the truly exceptional rating is because this cloud based suite is great for finance and supply chain - Sales Development Representive10B+ USDIT ServicesReview Source
Automation Tools Praised Despite Steep Learning Curve and Limited Support
I used this in my previous role two roles all the time and had a great experience with using it.