Overview
Product Information on Microsoft Dynamics 365 Customer Service
Updated 13th October 2025
What is Microsoft Dynamics 365 Customer Service?
Microsoft Dynamics 365 Customer Service Pricing
Overall experience with Microsoft Dynamics 365 Customer Service
Manager, Customer Service And Support
<50M USD, IT ServicesFAVORABLE
“Hidden Costs and Complexity May Hinder Adoption in Smaller Companies”
Microsoft is a good distributor, but many of its services depend on other services to function correctly. The service itself is good and does what it needs to, but it has a long learning curve with many options and lots of clicks and calls for issues that seem basic.
Customer Service & Support Associate
1B - 3B USD, Healthcare and BiotechCRITICAL
“Analytical Reporting Is Convenient But Automation Issues Result In Workflow Disruption”
The program allows you to easily pull reports and analytical data. With one click it allows tracking of emails from Outlook into the program, however, it can be slow and sometimes take multiple attempts.
About Company
Company Description
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.
Company Details
Company type
Public
Year Founded
1975
Head office location
Redmond, Washington, United States
Number of employees
10000+
Annual Revenue
30B+ USD
Website
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Microsoft Dynamics 365 Customer Service Reviews and Ratings
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- Manager, Customer Service And Support<50M USDIT ServicesReview Source
Hidden Costs and Complexity May Hinder Adoption in Smaller Companies
Microsoft is a good distributor, but many of its services depend on other services to function correctly. The service itself is good and does what it needs to, but it has a long learning curve with many options and lots of clicks and calls for issues that seem basic. - IT MANAGER50M-1B USDTransportationReview Source
It's a powerful ERP/CRM solution, highly integrated within the Microsoft ecosystem, and stands out for its functionality and analytical capabilities. However, learning it requires careful attention as it is complex.
It offers a powerful and flexible platform, which is invaluable when already using a Windows environment with various technologies. Its integration with Outlook, Teams, and Power BI are its strengths. However, it has a steep learning curve. - IT Manager10B+ USDTransportationReview Source
AI will deeply change the CRM processes and the way users interact with Dynamics
MSFT product groups have an exciting vision for the future of CRM, they listen to customer needs and act based on feedback, the time to market and maturity of the solutions can be improved, but the trajectory and approach are engaging. - Customer Service & Support Associate1B-10B USDHealthcare and BiotechReview Source
Analytical Reporting Is Convenient But Automation Issues Result In Workflow Disruption
The program allows you to easily pull reports and analytical data. With one click it allows tracking of emails from Outlook into the program, however, it can be slow and sometimes take multiple attempts. - IT Manager10B+ USDConsumer GoodsReview Source
Dynamics 365 Offers Robust Cloud Integration Despite Steep Learning Curve Challenges
Microsoft provides support and guidance on the Dynamics 365 product. They have mature engagemnet model spread scross the globe for support that build confidence in their product
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