Overview
Product Information on Microsoft Dynamics 365 Customer Service
Updated 13th October 2025
What is Microsoft Dynamics 365 Customer Service?
Microsoft Dynamics 365 Customer Service Pricing
Overall experience with Microsoft Dynamics 365 Customer Service
Manager, Customer Service And Support
<50M USD, IT ServicesFAVORABLE
“Hidden Costs and Complexity May Hinder Adoption in Smaller Companies”
Customer Service & Support Associate
1B - 3B USD, Healthcare and BiotechCRITICAL
“Analytical Reporting Is Convenient But Automation Issues Result In Workflow Disruption”
About Company
Company Description
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.
Company Details
Company type
Public
Year Founded
1975
Head office location
Redmond, Washington, United States
Number of employees
10000+
Annual Revenue
30B+ USD
Website
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Top Microsoft Dynamics 365 Customer Service Alternatives
Peer Discussions
Microsoft Dynamics 365 Customer Service Reviews and Ratings
- Manager, Customer Service And Support<50M USDIT ServicesReview Source
Hidden Costs and Complexity May Hinder Adoption in Smaller Companies
Microsoft is a good distributor, but many of its services depend on other services to function correctly. The service itself is good and does what it needs to, but it has a long learning curve with many options and lots of clicks and calls for issues that seem basic.
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