Microsoft Teams Alternatives

Name: Review of Lync 2013 (Legacy)
Item: Lync 2013 (Legacy)
Rating: 4.3
Author: Verified Reviewer

Considering alternatives to Microsoft Teams? See what this market Microsoft Teams users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Microsoft Teams compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. RingEX

By RingCentral

4.3

(771 Ratings)

RingCentral is quite a change from our old system. We had a great transition team that helped us with many technical hurdles along the way and helped map over 600 users from our old system to the new one. There were some less than ideal outcomes during the build and transition period where some things unintentionally slipped through the cracks, but the positives have outweighed the negatives so far. My technical support contact at RC has been extremely helpful over the past several months as I try to refine the system now that it's fully implemented. Most things have worked great and even with a few rough patches we've managed to get things just right for the company.

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Where Microsoft Teams Scored Higher

Easier to integrate and deploy

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2. Microsoft Skype for Business Online (Legacy)

By Microsoft

4.3

(687 Ratings)

We decided ti use Skype at the time, as it was the most used program in large companies and among our customers to contact us, we were very happy, the program served the purpose we needed very well

Read all insights and reviews for Microsoft Skype for Business Online (Legacy)

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3. Nextiva Unified Customer Experience Management Platform

By Nextiva

4.6

(681 Ratings)

The Nextiva team is always quick to help when something isn't working as intended or I need help changing policies. They are true to their SLA and any downtime we have experienced in the last 4 years has been clearly communicated before hand.

Read all insights and reviews for Nextiva Unified Customer Experience Management Platform

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4. Skype for Business (Legacy)

By Microsoft

4.2

(564 Ratings)

Robust unified communication platform that integrates various communication tools into single interface

Read all insights and reviews for Skype for Business (Legacy)

Where Microsoft Teams Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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5. Webex Suite

By Cisco Systems

4.5

(564 Ratings)

We had 50 years of various system and locations that had to be integrated into one and the Webex Setup Assist program helped us do this Webex Calling migration. There was a lot of legacy infrastructure that we had to migrate, which meant more complex elements to consider with the migration. We didn't want any service interruptions to our patients and this was achieved. We also wanted our team to not experience any issues with the transition and the Webex platform allowed us to have bolt systems run in tandem as we were working through the transition and cut over. Typically, you're not allowed to have this licensing grace but we were provided this with Cisco. We had more flexibility in our deployment. We received white glove service from Fleur and Tony, which was above and beyond from any vendor I've ever worked with, and it was by far the best experience. We did shop around and consider other vendors but their offerings were not nearly as comprehensive and the support on the implementation side was not there. We were using Cisco UC phones which could easily migrate to the cloud. If you're already a Cisco customer with endpoints, you can easily migrate to the cloud which helped save us money. The hardware was similar to what we were using prior with Cisco which helped ease the migration and transition with our end users too. The soft phone application within Webex Calling is also similar to what we had with Jabber so not a lot of end user training was required. It was a seamless cutover. 98% of our endpoints were compatible with Webex Calling easily migrated over which allowed us to avoid spending on additional hardware.

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6. Vonage Business Communications (VBC)

By Ericsson (Vonage)

4.4

(397 Ratings)

Our overall experience with Vonage has been mixed. Day-today calling functionality is generally stable, and the support teams have typically been professional and willing to engage when issues are escalated appropriately. Some issues have required lengthy troubleshooting efforts involving multiple vendors and extended escalation timelines before meaningful progress was made. While we appreciate the willingness of support personnel and product teams to discuss concerns, there has also been a noticeable shift in development focus toward Intelligent Workspace, which appears to limit enhancement prioritization for existing platforms currently in production use. Overall, the platform is functional for many standard business communication needs, but organizations with complex IVR, utility operations, contact center workflows, or highly integrated telephony environments may encounter operational limitations that require significant coordination and troubleshooting effort.

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7. Zoom Phone

By Zoom

4.5

(397 Ratings)

The Zoom Phone experience was exceptionally smooth from end to end. From procurement through implementation and to day to day use, the process was well organized, efficient and easy to manage. The platform has integrated seamlessly into our environment and has been reliable for us.

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Where Microsoft Teams Scored Higher

Better at service and support

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8. Dialpad Connect

By Dialpad

4.5

(379 Ratings)

Overall, I find Dialpad to be a great product/service. The call quality is great, the video conferencing is one of the sharpest I've seen and used.

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