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Basware was not too difficult to implement. The tech team was helpful when we needed them. The ongoing service after go-live is just excellent. Compliance over our processes has improved because of Basware.

Overall engagement with Coupa, either from the general support to Support Account Manager and Coupa CAM, is generally very good. Time to resolution is sometimes found wanting and could be quicker, as any delay from Coupa results in a knock on delay for us and our internal business partners. Generally i have no complaints about Coupa and the service provided, but flexibility in product setup is often something that holds us back from using the tool the way our business teams would like it used. I am very aware that one size does not fit all, but some small changes to the overall way Coupa manages data and the various options open to us for how information is deleted for example, but having a deletion status rather than just deleting the record outright would be really helpful.

We used their service at my previous job mainly for reporting travel and entertainment postings and payback

Implementing Celonis for our Accounts Payable Invoice automation has been a transformative step for our financial operations. The platforms process mining capabilities have provided deep insights into out accounts payable processes/tasks.

Bill.com offers strong AP/AR automation, invoice management and accounting integration that saves time for small to mid-sized businesses. However, the customer support, payment delays and fees and not great. This software works best for businesses that prioritise automation and can manage with limited hands-on support.

It is very easy to upload invoices and accurate at the same time.

Really love the automated three-way match process for this product. It's great to have a supplier set up with catalogs for our teams to select goods that have already been pre-coded for accounting purposes, which saves a significant amount of time for the Accounting team. Customer service is responsive and quick to help resolve issues or questions identified via ticket or email. The integration process went longer than initially anticipated and we are still working through various things we've identified since post go-live, but the Vroozi team has been great to partner with in resolving.

It is a robust platform, aligned with global best practices, distinguished by its continuos improvement capabilities, supported by a strong knowledge base and a highly competen support team.