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ServiceNow Customer Service Management Alternatives

4.3(146 Ratings)
CRM Customer Engagement Center

Considering alternatives to ServiceNow Customer Service Management? See what this market ServiceNow Customer Service Management users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how ServiceNow Customer Service Management compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months
How Alternatives Are Selected
1. Zoho Desk

By Zoho

4.5
(2194 Ratings)
Our overall experience with Zoho Desk has been very positive. The platform offers a powerful combination of Help Center and ticket management, which has allowed us to centralize customer support and improve communication with our users. We see Zoho Desk as a strategic component of our digital ecosystem which includes, among others, Suppliers -both of which I serve as Product Owner.Read all insights and reviews for Zoho Desk
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2. Zendesk for service

By Zendesk

4.4
(915 Ratings)
Zendesk has been a reliable, easily configured core platform for our company's operations. Since our 2021 migration, it has scaled to hundreds of agents serving our 250 million monthly active users, and its triggers, automations, and granular tools allow us to set the platform up for success, and refine workflows without code to deliver issues to the team who will resolve them quickest. Frustrations are mostly commercial: new features are increasingly gated behind expensive add-on packages, and the API rate limits are lower than some competitors - making large scale integrations harder. Overall, Zendesk remains central to delivering fast, consistent support for our users, and I would recommend it to other large SaaS organisations. Read all insights and reviews for Zendesk for service

Where ServiceNow Customer Service Management Scored Higher

  • Better at service and support
Compare with ServiceNow Customer Service Management
3. Freshdesk Omni

By Freshworks

4.3
(666 Ratings)
Freshdesk OMNI has given us the chance to really tailor our customer experience to their individual needs. Insurance has somewhat lagged behind in the past in managing the modern customer through telephony. Since onboarding Freshdesk and utilising its capabilities around case management and automation, we've been able to keep the customer informed at regular intervals and reduce our operational overheads. Whilst wanting to move into the future, we need to appreciate all demographics and vulnerabilities of customers by allowing them the opportunity to use the method of interaction that best suits them. Whether that's self serving through a Fresh Help Hub, to engaging with a Chat Bot to drill down into specific content they want to surface immediately or by picking up the phone, Freshdesk allows us to manage multiple customer contacts, in different forms, simultaneously. Read all insights and reviews for Freshdesk Omni
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4. Salesforce Service Cloud

By Salesforce

4.4
(363 Ratings)
Throughout my experience with salesforce Service cloud, I found the platform incredibly useful for simplifying how our teams handle customer cases. The system made it easier to track interactions and follow up quickly, which really improved our day-to-day efficiency. I especially valued how we could bring all customer conversations from different channels into one place, making things more straightforward for our agents. Of course, there were moments where the system needed finetuning to fit our processes, but overall, it has had a very positive impact on both our teams' productivity and our customer's satisfaction. Read all insights and reviews for Salesforce Service Cloud

Where ServiceNow Customer Service Management Scored Higher

  • Better at service and support
  • Better evaluation and contracting
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5. Sugar Serve

By SugarCRM

4.5
(249 Ratings)
Highly configurable solution that fits any process. A solution that covers the entire service management process landscape.Read all insights and reviews for Sugar Serve

Where ServiceNow Customer Service Management Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
Compare with ServiceNow Customer Service Management
6. Oracle Fusion Service

By Oracle

4.7
(176 Ratings)
Integrating sales, tech support and customer service in only one place!Read all insights and reviews for Oracle Fusion Service

Where ServiceNow Customer Service Management Scored Higher

  • Better at service and support
  • Better evaluation and contracting
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7. Microsoft Dynamics 365 Customer Service

By Microsoft

4.3
(134 Ratings)
Our overall experience with Microsoft D365 Customer Services has been positive. It's part of our broader suite of MS Modules, which work seamlessly together to support our business requirements. The integration across modules has streamlined our implementation and provided a solid foundation to implement AI-driven capabilities quickly and effectively.Read all insights and reviews for Microsoft Dynamics 365 Customer Service

Where ServiceNow Customer Service Management Scored Higher

  • Better at service and support
  • Better evaluation and contracting
Compare with ServiceNow Customer Service Management
8. eGain Customer Engagement Suite

By eGain

4.6
(102 Ratings)
We use the software as a tool for customer engagement. The productprovides us with a platform for a strong consultation partnership. It has amazing features such as eGain ClickTocall and eGain Call Track for call tracking and real-time analysis of customer engagements. Read all insights and reviews for eGain Customer Engagement Suite

Where ServiceNow Customer Service Management Scored Higher

  • Better at service and support
  • Better evaluation and contracting
Compare with ServiceNow Customer Service Management
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