Omilia Cloud Platform Alternatives

4.7(75 Ratings)

Considering alternatives to Omilia Cloud Platform? See what this market Omilia Cloud Platform users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Omilia Cloud Platform compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Cognigy.AI Platform

By NiCE Cognigy

4.8

Cognigy is easy to use and powerful in capability. It was one of the first on the market to provide conversation-designer-oriented GUI, allowing fast and easy on-boarding of business colleagues into the development process. Cognigy is also keeping up with the pace with the newest trends by providing solid development foundations and materials to better understand the changes. Overall, the experience was very good. No fuss, just great ROI.Read all insights and reviews for Cognigy.AI Platform

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2. Kore.ai Experience Optimization (XO) Platform

4.6

We had an excellent experience with the Kore.ai team implementing our HR Chatbot with Kore.ai using the XO platform, and most recently, our SmartAssist with AgentAssist implementation. We had excellent support during both of our projects, and the development team was very receptive to our enhancement requests for the platform and were able to deliver many of them in a short amount of time. The platform continues to improve in capability - notably with analytics capabilities as well as NLP enhancements. Read all insights and reviews for Kore.ai Experience Optimization (XO) Platform

Where Omilia Cloud Platform Scored Higher

Better at service and support

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3. IBM watsonx Assistant

By IBM

4.3

The experience has been good, there was advice and support in critical situations. Read all insights and reviews for IBM watsonx Assistant

Where Omilia Cloud Platform Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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4. Yellow.ai Agentic AI Platform

4.4

The experience with Yellow has been very positive. From the start the team has worked hard to understand our needs and continue to iterate to ensure that we are able to deliver a solid experience to our customers. The application is straightforward to use. It is constantly being updated which has given us additional features we didn't expect to find.Read all insights and reviews for Yellow.ai Agentic AI Platform

Where Omilia Cloud Platform Scored Higher

Better at service and support

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5. AiseraGPT

4.4

Aisera has significantly enhanced our IT support operations. Its AI-driven automation has helped streamline ticket resolution & reduced our manual workload. The product is modular & scalable to all of our needs. It also provides important insights into areas that need further documentation & improvement. The Aisera team is responsive and attentive to all of our feature requests and needs.Read all insights and reviews for AiseraGPT

Where Omilia Cloud Platform Scored Higher

Better at service and support
Easier to integrate and deploy

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6. Amelia Platform

By SoundHound AI

4.3

Amelia is widely recognized as the leading conversational AI platform that delivers human-like interactions across customer service, IT Support, HR and many more business units. It has very good natural language understanding, emotional intelligence and multilingual capabilities. We have integrated Amelia to reduce ticket volume from helpdesk. There were so many tickets getting generated for common infrastructure issues and common queries like Password reset, Teams issues, Outlook issues, Zoom and any other product related issues. We have provided step by step instructions and addressed all user queries in one interface. Our Admins have saved significant time due to this Automation. Yearly we have saved around 10-12k in generic INCs. Amelia has advanced natural language processing system that solves complex queries with contextual awareness. Amelia offers customizable workflows, businesses can build their own workflows & automate repetitive tasks.Read all insights and reviews for Amelia Platform

Where Omilia Cloud Platform Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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7. boost.ai

4.8

This vendor excels in providing user autonomy, allowing customers to tailor their experience to their specific needs. Their extensive digital support structure ensures that users have access to resources and ssistance at all times. The quality of the product is outstanding, meeting high standards of performance and reliability. Additionally, the vendor offers a wide range of integration and development opportunities, making it easy to expand and customize the product. Finally, their hands-on personal support is exceptional, with dedicated representatives available to guide and assist users through any challenge. Read all insights and reviews for boost.ai

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8. OneReach.ai

4.6

In short, my experience with OneReach.ai has been excellent. A balance of usability, personalization, trust, and emotional resonance, backed and supported by people of character with a passion to do things right. An incredible platform experience isn't just about features and functions; it's about how intuitive it is to interact with it; and how users and customers feel while interacting with it and their people. This is what makes OneReach.ai a rare gem, and why I am a fan. Read all insights and reviews for OneReach.ai

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