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  1. Home
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  3. Avaya IP Office
Logo of Avaya IP Office

Avaya IP Office

byAvaya
in Enterprise Networking and Communications
4.2

Overview

Product Information on Avaya IP Office

Updated 13th October 2025

What is Avaya IP Office?

Avaya IP Office is a software that provides unified communications and collaboration capabilities for small to midsize businesses. The software integrates voice, video, messaging, conferencing, and contact center functions into a single platform to support business communication requirements. Avaya IP Office enables organizations to manage calls, voicemails, and conferencing while offering tools for mobile and remote working. The software supports connectivity for multiple devices, such as desk phones, softphones, and mobile applications, aiming to streamline internal and external communication. It delivers administration features for managing users and system resources, addressing the need for scalable and flexible communication solutions within organizations.

Avaya IP Office Pricing

Avaya IP Office software uses a tiered pricing model based on the number of users and required features, with licenses available for essential, preferred, and advanced editions. Pricing varies depending on deployment options such as on-premises, cloud-based, or hybrid configurations, and often includes separate charges for hardware, software licenses, and support services.

Overall experience with Avaya IP Office

IT MANAGER
50M - 250M USD, Retail
FAVORABLE

“Avaya Service Reliability Supports Smooth Daily Operations Without Company Impact”

5.0
Oct 17, 2025
Avaya has been great at keeping the service running with no issues or impact to the company. Their customer support is always very punctual when dealing with any questions we may have. The service has made day to day operations very easy.
PATIENT SERVICES COORDINATOR
50M - 250M USD, Healthcare and Biotech
CRITICAL

“Access across multiple devices, with occasional technical glitches: A Product Analysis”

3.0
Dec 27, 2024
Product works as expected but like all tech has times of issues which impede the efficacy and efficiency of work load

About Company

Company Description

Updated 10th January 2024

Avaya is a global company that provides customer experience solutions that range from contact center to unified communications platforms for organizations of all sizes and industries. The company delivers innovative solutions without disruptions associated with adoption of cloud technology, enabling businesses and their employees the freedom to progress at their own pace.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2000
Head office location
Morristown, United States
Number of employees
5001 - 10000
Website
www.avaya.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Avaya IP Office

Avaya IP Office Likes & Dislikes

Like

The ease of use of the software as well as the mobile app. The ability to have an app that you can use for telephone, texting, and conferencing is a great asset to everyone in the company. You can also fax from the app which is a plus for mobile users that would be required to do so.

Like

Love that i can have access on my computer and mobile devices

Like

The most liked feature is the modularity and scalability

Dislike

So far I have not found anything I dislike about the service.

Dislike

the calling platform has been having issues with either internet or organization server and has been dropping my outbound calls or not connecting to make the call the last month

Dislike

high costs but good service and support services

Top Avaya IP Office Alternatives

Peer Discussions

Avaya IP Office Reviews and Ratings

4.2

(192 Ratings)

Rating Distribution

5 Star
38%
4 Star
48%
3 Star
12%
2 Star
2%
1 Star
1%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.3

Service & Support

4.2

Product Capabilities

4.3

Filter Reviews
Sort By:
Most helpful
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  • IT MANAGER
    50M-1B USD
    Retail
    Review Source

    Avaya Service Reliability Supports Smooth Daily Operations Without Company Impact

    5.0
    Oct 17, 2025
    Avaya has been great at keeping the service running with no issues or impact to the company. Their customer support is always very punctual when dealing with any questions we may have. The service has made day to day operations very easy.
  • IT Associate
    <50M USD
    Manufacturing
    Review Source

    Avaya IP Telefony Offers Modularity and Scalability for Special Setup Needs

    5.0
    Nov 23, 2025
    Avaya IP telefony is additionally used with Microsoft Teams when users need an Avaya Phone device for special setups. Avaya IP Telefony was setup very easily and we are able to scale it up when needed.
  • Chargé De Relations Adhérents
    50M-1B USD
    Insurance (except health)
    Review Source

    Great software for unified communication as a service.

    4.0
    Jul 14, 2025
    The product is a modern tool for unified communication. It is cost effective and easy to deploy. It allows us to manage multiple communication services through one single system. Scalability, adaptability and integration of the software with other systems makes its implementation hassle free. Avaya IP Office provides us with control over data and security.
  • NETWORK ADMINISTRATOR
    <50M USD
    Banking
    Review Source

    Intuitive Design and Device Flexibility Outlined in Recent Product Transition

    4.0
    Jun 17, 2025
    Much improved interface compared to the ancient on-prem version we are coming from.
  • System Administrator
    <50M USD
    Healthcare and Biotech
    Review Source

    A solid phone system to meet your needs

    4.0
    Jan 27, 2025
    Decent system overall that has worked well for our organization. Not the best out there but certainly passable
...
Showing Result 1-5 of 191

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