Overview
Product Information on Masergy Global UCaaS
Updated 13th October 2025
What is Masergy Global UCaaS?
Masergy Global UCaaS Pricing
Overall experience with Masergy Global UCaaS
IT Cyber Security Specialist
50M - 250M USD, ManufacturingFAVORABLE
“Consistent Service Uptime and Substantial Cost Savings Noted After Implementation”
Great service on all of our managed services through them, great uptime, and no issues since purchasing.
CIO
500M - 1B USD, Consumer GoodsCRITICAL
“Poor product offering - very poor support and relationship management”
Masergy offers sub-par customer service. They operate much like large telcos and have not caught up with customer-centric relationship management. Very poor experience.
About Company
Company Description
Comcast Business is a technology solutions provider catering to businesses of varying sizes. Its offerings include connectivity, secure networking, advanced cybersecurity, and unified communications solutions. It also integrates Masergy, a company specializing in software-defined networking, to propel businesses forward. Recently, Masergy became a part of the extended Comcast Business community.
Company Details
Company type
Public
Head office location
Philadelphia, United States
Number of employees
10001+
Website
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Masergy Global UCaaS
Masergy Global UCaaS Likes & Dislikes
The product is easy to use from our end users, and honestly has been saving us thousands per year.
Managed service
It just works and is effortless
Is was a bit overbuilt with too much items in their admin panel, and needed help from their team to understand half of the controls.
It is a poor offering with basic functionality such as setting up a portal password needing to be done by Masergy - archaic and insecure.
Sometimes the project team are hard to work with unless you find someone experienced.
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Masergy Global UCaaS Reviews and Ratings
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- IT Cyber Security Specialist50M-1B USDManufacturingReview Source
Consistent Service Uptime and Substantial Cost Savings Noted After Implementation
Great service on all of our managed services through them, great uptime, and no issues since purchasing. - Global Head of IT Inf1B-10B USDInsurance (except health)Review Source
Telephone system that just works.
Masergy has always provided a great service with little to no issues with our telephone services. - CIO50M-1B USDConsumer GoodsReview Source
Poor product offering - very poor support and relationship management
Masergy offers sub-par customer service. They operate much like large telcos and have not caught up with customer-centric relationship management. Very poor experience. - Senior End User Support50M-1B USDFinance (non-banking)Review Source
Masergy's service is better than most.
Masergy we picked to be our Global SIP provider as they happened to be able to provide SIP services in the most number of countries where we have offices. Their service is good and whilst we have had issues migrating services, these have normally be caused by the in-country carrier rather than Masergy themselves. Calling support is better than other telcos as you always get through to a level 1 engineer. If they are unable to assist then the call is escalated to a level 2 engineer. This is much better than speaking to a 'helpdesk' person who is running from a script and who doesn't have a true understanding of what is happening. In all, I have been impressed with the overall service provided by Masergy. - Operations Analyst50M-1B USDMiscellaneousReview Source
Convenient for mobile and office phones
Makes it easy to set up a phone anywhere with an ethernet cable. But the UI isn't visually pleasing on the website and extracting data takes a little long.
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