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FAVORABLE
Overview
Overall experience with Lumen Cloud Contact Center
IT Manager
30B + USD, RetailCRITICAL
“great solution if your business can afford to wait 6-8 weeks for changes”
The SLA with CTL meant waiting 6-8 weeks for changes to the hosted environment. This was not conducive to the nature of our business needs. We required a turnaround time sometimes in hours and not weeks.
About Company
Company Description
Lumen is a multinational technology focused on igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Leveraging its robust network, the company offers a wide variety of services ranging from metro connectivity to long-haul data transport, edge cloud, security, and managed service capabilities. Lumen is committed to continuous improvement and innovation in its service offerings to meet customer needs today and as they build for tomorrow.
Company Details
Company type
Public
Year Founded
1968
Head office location
Monroe, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
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Lumen Cloud Contact Center Likes & Dislikes
Not having to be concerned with life cycle management of premised based systems.
The reporting available from the platform is very standard and customization is available but at a high cost.
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- IT Manager10B+ USDRetailReview Source
great solution if your business can afford to wait 6-8 weeks for changes
The SLA with CTL meant waiting 6-8 weeks for changes to the hosted environment. This was not conducive to the nature of our business needs. We required a turnaround time sometimes in hours and not weeks.
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