Managed mobility services (MMS) comprise the vendor-provided IT and business process services required to plan, procure, provision, activate, ship, manage, secure and support: Mobile devices, Related accessories, Related mobile management systems, Mobile applications. The goal of MMS is to ensure operational and commercial effectiveness for its end users. This includes security of relevant data, maximized device (and consequently user) uptime, visibility and control of the mobile estate, inventory optimization, lower total cost and higher return on investment, and improved end-user experiences.
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Telecom expense management (TEM) services enable enterprises’ IT, procurement and finance departments to order, provision, support and manage the costs of corporate telecommunications services, associated IT services and their inventories. (These may include fixed and mobile telephony and data services, cloud services, unified communications as a service [UCaaS] licenses, and Internet of Things [IoT] connectivity.) TEM services also include business intelligence (BI) and reporting suitable for supporting C-level strategic decision making. Gartner’s TEM research coverage focuses on SaaS-based applications and platforms, managed services, and associated professional services.