Artificial Intelligence (AI) refers to products and services that enable machines to perform tasks typically requiring human intelligence—such as learning, reasoning, problem-solving, perception, and language understanding. This category includes markets that focus on helping organizations build, deploy, and scale intelligent systems, utilizing AI across multiple industries through technologies like machine learning, natural language processing, computer vision, and generative AI.
Gartner defines the outsourced digital workplace services market as the services performed by providers to deliver consulting, implementation and support for enhancing the digital employee experience of end users who depend on endpoint virtual and physical devices and applications to conduct business. Services offered by outsourced digital workplace services (ODWS) vendors include integrated digital workplace (DW) services that work to increase employee engagement, enhance employee experience and productivity, and improve digital dexterity in support of the organization’s business strategy.
SIAM refers to the provision of technology consulting, project implementation and operational management services across IT and business process service providers, internally and externally. These services coordinate, integrate service delivery and align service management processes. SIAM aims to achieve seamless end-to-end service outcomes with a single point of accountability in a multisourced IT services environment. SIAM services can be delivered internally; however, we cater to SIAM functions delivered by external SIAM providers. SIAM is typically used in multisourced infrastructure and application outsourcing initiatives. It also applies to business process outsourcing (BPO) and can integrate other business functions, like finance and HR. Consumers of service integration and management (SIAM) who want to achieve seamless end-to-end service outcomes from the SIAM provider relinquish the responsibility of managing service delivery quality, resulting in a hybrid IT services ecosystem. A SIAM provider is usually a third party contracted by an organization to act as its agent for governing and managing services and sources. This operates in an environment that uses a neutral third party (internal and external) for IT and business process services delivery. The SIAM provider has a direct contractual relationship with the organization, rather than with the external sources engaged (as it would under a prime or general contractor arrangement).