Overview
Product Information on ETQ Reliance
What is ETQ Reliance?
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Overall experience with ETQ Reliance
“Customization Enhances QMS Efficiency Amid Complex Default Module Structures”
“Streamlining ISO Audits: Document Management Made Easy”
About Company
Company Description
ETQ, part of Hexagon, delivers integrated quality management, health, safety and environmental solutions for manufacturers. Firms around the world rely on ETQ to ensure optimal quality at scale, reduce costs and improve data-driven decisions. ETQ has customers in industries like heavy manufacturing, general manufacturing, electronics and appliances, medical devices, pharma and lifesciences, food and bev, chemicals and agroscience, logistics and distribution, automotive, aerospace and defense and consumer goods. ETQ Reliance offers a broad portfolio of configurable, flexible and scalable quality applications that help customers turn quality into a business advantage. Core applications include Document Control, CAPA, Audit Management, Training, and Advanced Analytics. With ETQ Reliance NXG, customers gain cloud-native capabilities, advanced analytics and easy scalability to ensure long-term optimal quality, resilience in the face of uncertainty and adaptability in their quality systems.
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User Sentiment About ETQ Reliance
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ETQ Reliance Likes & Dislikes
The ability to customize workflow and allow individual locations to customize keywords/names list has been very helpful. We were able to create custom modules to replace old Lotus Notes applications.
I enjoy the reminder emails when new or updated content needs to be reviewed. I also appreciate the ability to save documents as favorites. This allows me to save content I may need to quickly reference in the future.
The product configuration capabilities are very powerful - almost any gap that we find, we can implement a fix to accommodate or work around. Although the product is not suitable for our industry out-of-box, we are able to adapt custom modules to suit our needs.
1. Some modules are complicated. For example Audit Management requires checklists, audit types, audit plans, and audits. We have customized/simplified to only using checklists and audits. 2. Document Control came with numerous workflows. It would have been better to have one workflow and a field for a document type. This eases changes in workflows later. 3. During intial set-up we had ETQ customize the Change Management form for organizational management. When we later wanted to add more fields, a known bug prevented us from adding more. If they had made the MOOC a separate form, it would have allowed for future expansion.
The reporting features are difficult and complex to run. Additionally, the search functionality is not as effective as I'd like and required sifting through too many options.
I wish there were more medical device-compliant modules out of box. It would be tremendous to have a compliant suite deployable out of box, but still have the customization capabilities to fine-tune where needed.
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ETQ Reliance Reviews and Ratings
- Audit Associate1B-10B USDManufacturingReview Source
Customization Enhances QMS Efficiency Amid Complex Default Module Structures
ETQ Reliance has allowed for a streamlined approach to QMS. We are able to maintain document control, CAPA, change management, and custom applications within the same piece of software. This allows users to learn one system and be more engaged in the overall QMS. Some of the out-of-the-box set-ups are complicated, but we have been able to customize them to streamline the processes. - Engineering Manager50M-1B USDConsumer GoodsReview Source
Product Flexibility Stands Out, But Lacks Ready Medical Device Compliance Modules
Overall excellent product, support, and service. The capabilities are well suited for our industry, and the support we receive has been great and actively helping our internal projects. - Operations Manager1B-10B USDManufacturingReview Source
Document Control System Supports ISO Certification but Cloud Shift Causes Concerns
The team at Reliance is very knowledgeable and friendly. They recently set up a regular business review with our company to assess upcoming needs and goals of our business. - Director1B-10B USDManufacturingReview Source
A comprehensive system with huge potential, if you are clear about your requirements and perform UAT properly.
Generally great to work with, comprehensive system, responsive - Supply Chain Associate50M-1B USDHardwareReview Source
Module Modification and Sandbox Tool Ease Implementation and Understanding of Changes
Always help full is solving problems and offering solutions