Overview
Product Information on LiveAgent
What is LiveAgent?
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Overall experience with LiveAgent
“Built-In Call Center Tools in LiveAgent Improve Rapid Issue Resolution”
About Company
Company Description
Quality Unit, LLC is a B2B SaaS company dedicated to developing products within the markets of Customer Care, Affiliate Marketing, and AI Agent Technology. Founded in 2004 in the heart of Europe, Quality Unit has supported thousands of businesses of all sizes and across multiple industries in achieving greater efficiency and improved business outcomes. The company's product portfolio has recently expanded with the launch of FlowHunt, a sophisticated AI Agent Builder that enables the automation of a wide range of tasks and operations within any organisation. Quality Unit's other two flagship products, LiveAgent and Post Affiliate Pro, continue to serve as excellent solutions proving that quality software can be accessible on any budget.
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A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: LiveAgent
LiveAgent Likes & Dislikes
LiveAgent allocates 24/7 support via live chat and social media messaging which boosts customer interactions and in turn helps retain customers. The availability of built-in call center tools such as VoIP, call transfer and recordings is another great aspect that I like most about LiveAgent.
I like that LiveAgent centralizes a wide array of communication channels such as phone, email and live chat in one place to enhance customer service. LiveAgent allocates a built-in ticketing system which includes features such as merging, SLA and tagging which manage and prioritize customer inquiries.
LiveAgent supports multiple communication channels such as email, phone calls and live chat which help manage customer communications in one place. With LiveAgent, I am able to track and manage customer queries that help resolve issues as they arise.
I have not come across any challenges when using LiveAgent to enhance customer support in my organization.
LiveAgent has all the features that help boost customer support - I do not face issues even when there is a new feature introduced since the vendor offers free support and e-books.
Even though LiveAgent does not offer comprehensive CRM tools, my organization accomplishes its needs with those limited CRM tools even without integrating with external apps.
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LiveAgent Reviews and Ratings
- Account Relationship Manager50M-1B USDServices (non-Government)Review Source
Built-In Call Center Tools in LiveAgent Improve Rapid Issue Resolution
LiveAgent is a multichannel help desk customer service program that offers both cloud and on-premise solutions. I am able to resolve issues rapidly via live chat such as invoice and receipts forwading. - Search Engine Optimization Consultant50M-1B USDServices (non-Government)Review Source
LiveAgent: The Ideal Solution for Enhancing Customer Support
LiveAgent is a versatile, robust and cost-effective customer support program that has both cloud and on-premises programs. LiveAgeny supports multi-channel communication programs that makes it suitable for offering customer support leading to high customer satisfaction. - English Language Teacher50M-1B USDServices (non-Government)Review Source
LiveAgent: A One-Stop Solution for Customer Communications
Communication between a business and customers is a crucial aspect in every organization. I mainly rely on LiveAgent since it allocates a wide range of robust customer communication tools such as live chat, surveys and a ticketing system in one place. - Human Resources Consultant50M-1B USDServices (non-Government)Review Source
LiveAgent: Enhancing Customer Satisfaction with Real-Time Support
Customer satisfaction through real-time customer support is the main benefit that I have relished with LiveAgent. It integrates with a lot of communication channels such as email, live chat and social media in one single repository. - DIRECTOR<50M USDRetailReview Source
LiveAgent: A Comprehensive Support Center For Modern Business
We have been using LiveAgent for 4 years now and i cannot fault it. We use it as an email ticketing system, live chat on our website for customer support and also route all our phone calls through it. Its provides a full service customer support center.