Overview
Product Information on Pivotal CRM (Legacy)
What is Pivotal CRM (Legacy)?
Pivotal CRM (Legacy) Pricing
Overall experience with Pivotal CRM (Legacy)
“"Very helpful to grow your business in terms of sales"”
“Unstable and poorly supported application. Not recommended for any type of customer.”
About Company
Company Description
Aptean is a global provider of industry-specific enterprise software designed for mid-sized and enterprise organizations across several industries, including manufacturing, distribution, food and beverage, apparel, and transportation. Over 11,000 customers trust Aptean solutions to manage and streamline their operations. The company offers both cloud and on-premise deployment options. Headquartered in Alpharetta, Georgia, Aptean operates offices across North America, Europe, and Asia-Pacific.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Pivotal CRM (Legacy)
Pivotal CRM (Legacy) Likes & Dislikes
We use this in our company specifically for sales. It helps us to fill our target so faster. Here you can personalize your sales strategy. Very helpful to grow your business in terms of sales.
The dashboards are extremely customizable. If the system was actually properly maintained and not used to price gouge a captive customer clientele. It would serve a niche market well.
The fact that it is completely customisable
Its price is too high as compared to its alternatives. The support team is not well-groomed.
Unstable application. Extremely high and frequent price increases (think like 20%) Deprecation of value (moving you down in support tiers as part of creating new value-adding support offerings). Technological outdated. Their attempt to update the clients has resulted in you needing two different applications to support your sales peoples end to end process.
Due to the fact that we are on version 5.9 and version 6 is a complete change in language we have been unable to upgrade.
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Pivotal CRM (Legacy) Reviews and Ratings
- Director of IT1B-10B USDManufacturingReview Source
Unstable and poorly supported application. Not recommended for any type of customer.
An outdated software stack, poorly supported and barely held together by glue and nails. Having been acquired and sold again. The remaining customers are likely companies held hostage by their technological debt and unable to leave the platform. Each new owner is aggressively increasing the price of the product while depreciating the value provided by the product. The application is unstable and will consume most of your IT departments time, trying to fix. While their move to the UX client (webbased client) has been unsuccessful, requiring you to stay on multiple versions of the software to have basic functionality. - ITIO Analyst<50M USDSoftwareReview Source
"Very helpful to grow your business in terms of sales"
We use this in our company specifically for sales. It helps us to fill our target so faster. Here you can personalize your sales strategy. Very helpful to grow your business in terms of sales. - Application Support Team Leader<50M USDIT ServicesReview Source
We have used Pivotal since 2001 and it's still going strong now!
We have used Pivotal since 2001 and it's still going strong now! We are on version 5.9. We have found it very customisable to meet the needs of our business. - Software Systems Analyst50M-1B USDFinance (non-banking)Review Source
Pivotal selected again after evaluation, continuing 16+ year relationship
-Understand and support 3X Factor. -Accessibility of Senior Leadership. -Even though ownership and staffing have changed over the years, it remains a very strong vendor relationship. - Software Technical Lead10B+ USDFinance (non-banking)Review Source
Very customizable, but the entire stack is very outdated.
The web client (Pivotal UX) is far from a polished product. It requires an unacceptable amount of custom coding to get the application to work with anything other than out of the box objects. The 'smart client' is a heavy, Windows Forms application, and the device client (for iPads) has very limited functionality. The toolkit applications haven't been updated in years - they look like they were written in VB6. The server tier runs on COM+. The entire stack is outdated.