Overview
Product Information on Flexible ITIL Service Desk
What is Flexible ITIL Service Desk?
Flexible ITIL Service Desk Pricing
Overall experience with Flexible ITIL Service Desk
“A complete 360 control on ticketing system”
About Company
Company Description
Agiloft focuses on the development of contract lifecycle management (CLM) software, aiming to provide effective solutions in the areas of purchasing, legal operations and sales cycles. This offering is designed to lower compliance risk significantly. Utilizing a flexible, no-code platform, Agiloft ensures rapid deployment and a system that clients can build on and adapt to their needs. The software employs artificial intelligence to enhance contract management for legal departments, procurement, and sales activities.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Flexible ITIL Service Desk
Flexible ITIL Service Desk Likes & Dislikes
cost effective easy to configure flexible and robust smooth workflow management
I like that thy don't invent the bicycle again. They use industry recognized terminology which makes it much easier to adopt it. Also it allows you to do a lot of customization. .
Its capability to report and prioritize incidents keeping the stakeholders notified throughout the cycle saves a lot of time and effort.
Nothing
At the early stages it requires some TLC. we have like a special Subject Matter Expert team member who knows a lot about it and is able to help us with customization. So what i am trying to say it has a bit of a learning curve.
UI of the suite looks very cluttered. Also, when fetching complex report on the incidents, cycle time, the suite takes more time.
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Peer Discussions
Flexible ITIL Service Desk Reviews and Ratings
- Senior Software Engineer10B+ USDIT ServicesReview Source
A complete 360 control on ticketing system
We we are using agile ITIL service desk suit for managing our all round ticketing system for one of our clients. It it provides very generic and easy to use UI and the portal can be very smoothly navigated across different pages and gases can be handled very easily using the same. There there are a lot of basic configuration to modify the portal according to our need. - DevOPS/Systems Engineer50M-1B USDFinance (non-banking)Review Source
ITIL compliant to a high degree.
We have been using Manageengine Service desk before. When management decided to align our processes closer to ITIL we realised that old tool does not meet all the requirements. So we Found Agile ITIL. At the moment we are still reconfiguring our workflows to be ITIL compliant and new servicedesk is a great help in it. - Senior Associate - Pre Sales50M-1B USDMiscellaneousReview Source
A powerful tool to communicate, record and resolve issues effectively.
The suite provides an ease of access to track and report all the incidents raised by the users in a systematic/segmented approach. The suite usage has allowed us to raise the incidents effectively keeping relevant stakeholders in loop, notifying them all the time. - Gerente De Negócios50M-1B USDIT ServicesReview Source
Effective operational and financial results
It works very well in the service desk, but in some areas ends up making some bureaucratic processes. - IT Technician – Technology Support ServiGov't/PS/EdEducationReview Source
A very useful ticketing system, but with an arcaic user interface.
This software allows the management of inbound incident, problem, and service tickets. We use this tool to manage ~12,000 user issues and requests.